Fax Service Checks; Diagnosing Fax Problems; Fax Transmission Service Check - Lexmark X203n Servise Manual

Fax service checks

Diagnosing fax problems

Problem
No dial tone
Ring tone volume for incoming faxes too low
Document does not feed in the ADF.
Lines on documents sent out.
Some words on an incoming fax are stretched.
Note: Some fax-quality issues might be scanner-related. See

Fax transmission service check

Note: Before performing this service check, verify that the correct country code for the MFP is selected. This
setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong,
the modem setting's can be changed in the Fax/SE menu. See step 14. These setting's should only be changed
with guidance from your second-level support.
Step
1 Is the phone line properly connected to the
modem card and the wall jack?
2 Properly connect the phone line to the
modem card and wall jack.
Did this fix the problem?
3 Test the phone line's ability to send and
receive calls.
Did the phone line work properly?
4 Use the MFP on a properly functioning
phone jack.
Did this fix the problem?
5 Is the phone line being used by the MFP an
analog line?
6 Is the line being used a VOIP line?
7 Have the system administrator verify that
the VOIP server is configured to receive
faxes.
Is the server properly configured?
8 Is the MFP on a PABX?
9 Enable Behind a PABX under fax setting's
in the Administration menu.
Did this fix the issue?
Questions / actions
Solution
See "Modem service check" on page
Replace controller card.
See "ADF service check" on page
Check the flatbed glass for marks or scratches.
Fax machine sending the fax had a temporary jam.
"Scan quality service checks" on page
Yes
Go to step 3.
Problem resolved
Go to step 5.
Problem resolved.
Go to step 8.
Go to step 7.
Go to step 8.
Go to step 9.
Problem fixed.
7011-2xx / 3xx
2-29.
2-23.
2-43.
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 8.
Stop here. The issue is
VOIP related. The VOIP
provider needs to change
the server configuration.
Go to step 10.
Disable Behind a PABX,
and go to step10.
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Diagnostic information