Basic Troubleshooting - PRG Best Boy 4000 Service Manual

Basic Troubleshooting

The following table provides a list of common start-up problems and possible solutions. Refer to the Best Boy 4000
Spot Luminaire User Manual for more information about installation and operation.
Symptom
No power to luminaire.
No console control.
DMX512 control not working
correctly throughout daisy-chain.
Lamp does not strike at power-up.
Comm LED is red indicating that no
valid DMX or Ethernet signal is
detected.
No Ethernet control.
Beam obstructed by gobo in open
position.
Luminaire won't take software
update.
Light spill occurring at some zoom
angles.
Comm LED flashing red or green.
Solution(s)
Ensure power cable is properly connected to Neutrik input connector.
Ensure power is switched on at source (mains, disconnect box, etc.)
Ensure DMX512 or Ethernet data cable is properly connected.
Ensure DMX512 address setting is correct.
Ensure data cables are correctly configured.
Ensure termination connector is installed at last luminaire in data link.
Configure lamp to start at power-up.
Ensure DMX512 or Ethernet data cable is properly connected.
Check console.
Ensure that luminaire is not also receiving a DMX signal. If both valid DMX and
Ethernet control are being received, DMX control will take precedence.
Set new gobo zero position.
Remove active control (DMX512 or Art-Net).
Engage Light Shield.
Indicates an internal error on the fixture. Check Status screen to isolate.
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BEST BOY 4000 SPOT LUMINAIRE FIELD SERVICE MANUAL 19