Hp Repair Services - HP 9000 Series 319C+ Service Handbook

HP Repair Services
There are many hardware support options available, from utilizing
customer's maintenance groups to buying full support from the local
HP Sales Office. Please contact your local Hewlett-Packard Sales and
Service Office for complete information.
Hewlett-Packard provides repair services for Model 319C+ Workstation
SPU's in four ways:
• Priority On-Site Service
• Next Day On-Site Service
• Standard System Maintenance Service
• Scheduled On-Site Service
More information is available in the HP 9000 Series 300 Pricing In-
formation Sheet Contact your local HP Sales and Service for complete
information on these services. Each is briefly described below.
Priority On-Site Service
If the workstation applications call for a high level of availability, Priority
On-Site Service offers a four-hour coverage. This service is especially
valuable if the customer does not stock spare equipment at his site.
Next Day On-Site Service
For Next Day On-Site Service, an HP Customer Engineer goes to the
customers site on the next day (Monday through Friday, exluding HP
Holidays) after the service call, troubleshoots, and repairs the hardware
to the assembly level. The defective assembly is replaced with a new or
rebuilt assembly. This service is available through a service contract or
a time-and-materials basis.
Standard System Maintenance Service
HP will travel to a customer's site and provide all labor, parts, and
materials deemed necessary to keep systems in good operating condition.
Inc luded are
• Corrective and Preventive Maintenance.
• Engineering improvements.
• Site environmental survey.
HP will utilize a customer-owned diagnostic modem used with the HP
Support Link to test equipment covered the contract.
4 Product Information