Gateway e-4000 User Manual page 218

Chapter 9: Troubleshooting
4
5
Help and
Support
To run modem diagnostics in Windows 2000:
1
2
3
4
■ Reinstall the device driver. For more information, see "Reinstalling device
drivers" on page 95.
■ Open your computer and reseat the modem. For more information, see
the add-in card section for your computer case in "Adding or Replacing
Components" on page 103.
212
Click to select your modem, then click
Properties dialog box opens.
Click the
Diagnostic
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
the arrow.
Close all open programs.
Click , , then click
Start Settings
window opens.
Double-click the
Modems
opens.
Click the
Diagnostic
modem, then click
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
support.gateway.com
tab, then click
Query Modem
Control Panel
icon. The Modems Properties dialog box
tab, click the COM port next to the name of the
. The Modem Info dialog box opens.
More Info
. The Modem
Properties
. If information
, then click
. The Control Panel