Calling Hp Technical Support - HP StorageWorks XP24000 User Manual

Table 51 SIM for ShadowImage for Mainframe
SSB22
47
47

Calling HP Technical Support

If you need to call the HP technical support, make sure to provide as much information about the
problem as possible, including:
The circumstances surrounding the error or failure.
The ShadowImage for Mainframe (or other) error codes displayed on the Remote Web Console
computer.
The exact content of any error messages displayed on the host systems.
The Remote Web Console configuration information (use the FD Dump Tool).
The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console and/or logged on the host.
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Reference Code
SSB23
Dx
E7
Importance Level
Moderate Copying process ends abnormally and the pair
status changes to Suspend.
x indicates the last digit of the T-VOL's CU
number (0x0 to 0xF).
SSB13 indicates the T-VOL's LDEV number.
Moderate The pair status changes to PSUE because the
power supply was turned on while the shared
memory volatilized.
Descriptions
Calling HP Technical Support 1 1 1