Gigaset T300PRO Manual
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Gigaset T300PRO Manual

Gigaset T300PRO Manual

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T 500
T 300
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VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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  • Page 1 T 500 T 300 PRO - VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 2 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 3: Table Of Contents

    Gigaset pro Click2Dial for Mozilla Firefox ........

  • Page 4: Gigaset T300 Pro / Gigaset T500 Pro - Overview

    Gigaset T300 PRO / Gigaset T500 PRO – Overview The Gigaset T300 PRO and Gigaset T500 PRO PABXs offer numerous features for operating and configuring your phones. This user guide describes the functions of the GUI for both devices. A description of how to configure and manage the PABX can be found in the administration guide.

  • Page 5: The User Interface

    The user interface General The Gigaset T300 PRO / Gigaset T500 PRO user interface comprises three levels: Main window with the menu bar Call manager for telephone control Individual function windows Apart from that, there are separate windows for help topics that are opened with These information pages are not a component of the user interface, but form their own website, i.e., they are only available, once your computer is connected to the Internet.

  • Page 6: Logging On To The System

    Logout. Once you have logged in successfully, the Gigaset T300 PRO / Gigaset T500 PRO user interface opens. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 7: The Menu Bar For The Main Window

    The menu bar for the main window The menu bar provides access to the key functions for Gigaset T300 PRO / Gigaset T500 PRO. The bar has a "ribbed" contact point on the top left. If you move the mouse to this position, the menu can be moved by pressing and holding the left mouse key.

  • Page 8: Operating Gigaset T300 Pro / Gigaset T500 Pro

    Making calls with the call manager Important You must enable pop-ups for the Gigaset T300 PRO / Gigaset T500 PRO user interface in your browser, so that the call manager can open automatically. The call manager is the key element of the user interface for controlling calls. It is not a telephone in its own right, but it controls calls via the phone, phone software or phone £...

  • Page 9: Initiating A Call

    Initiating a call There are many ways to set up a call via the user interface. This section explains how calls are set up directly in the call manager. ¤ Click on in the menu bar to open the call manager. ¤...
  • Page 10 §§4§§ By inputting parts of a user or group name. Autocomplete finds matching users and groups and lists them. You can then select the relevant entry with a left-click or by navigating using the arrow keys and then pressing the enter key. §§5§§...
  • Page 11 Using the active call task, you can initiate inquiry calls and conferences (see Holding a £ call, blind transfer and inquiry call Page 14 Initiating spontaneous confer- £ ence calls Page 17). ¤ Click on or replace the phone receiver to end the call. The call manager closes automatically.

  • Page 12: Receiving Incoming Calls

    Receiving incoming calls With incoming calls, the call manager opens a call module, or call task. Each call task rep- resents a single call connection. The icon denotes an incoming connection. Accepting a call ¤ Select Prerequisite: The phone plugin is activated (this icon is greyed out if the phone plugin is inactive).
  • Page 13 Forwarding a call If you do not wish to accept an incoming call yourself, you can forward the call directly to a different phone number. ¤ Move the mouse pointer to Forward. The phone number input screen opens with a list of contacts. This list shows all function keys and their status, if the function keys have already been configured (see Assigning £...
  • Page 14 Using functions when making a telephone call If you accept the call, the call task's status changes to Active Call. Apart from the standard phone conversation, there are several options as to how the call can be managed. These options will be discussed in the following chapters. Holding a call, blind transfer and inquiry call Move the mouse pointer to Hold for these options.
  • Page 15 Transfer after inquiry call A standard transfer (i.e., not a blind transfer) presupposes an inquiry call to an internal or external phone number. ¤ Enter the phone number manually into the number field and confirm with Ok. ¤ Click on a contact on the list. Starting the inquiry call puts the active call on hold.
  • Page 16 Initiating a spontaneous conference from an inquiry call You can create a conference call from the inquiry call and held call instead of just transfer- ring. ¤ In the inquiry call task, click on Conference and on In Conference with {0}. held call.. {0} represents the number of held calls.
  • Page 17 Initiating spontaneous conference calls You can also initiate a spontaneous conference call from a single active or held call. ¤ Move the mouse pointer to Conference. An input field opens. ¤ Enter the number of the new conference participant and confirm with Ok. If you have already assigned contacts to the function keys (see Assigning function keys £...
  • Page 18 You can remove individual participants from the conference via without ending the conference. Please note The person who started the conference can leave the conference as described below: End conference with replace the receiver. The conference continues for the other participants. To add additional people to the conference, simply repeat the steps described above.

  • Page 19: Redirecting Calls

    Redirecting calls Redirect forward calls to a different phone number or a voicemail box. ¤ Click on Redirect in the menu bar (Page The Redirect function window opens displaying all phone numbers assigned to the reg- istered user. In the individual tabs, you can activate redirect for the following situations: Always Busy Timeout –...

  • Page 20: Using Call Lists

    Using call lists Call lists show the phone numbers and times of incoming, outgoing, accepted and missed calls. ¤ Click on Call Lists in the menu bar (Page The first column shows the phone number of the person making the call (for Incoming and Missed calls) and vthe person being called (for Outgoing calls).

  • Page 21: Adding Entries

    Opening the detailed contact view Name ¤ Click on a file card icon on the left next to the name column to open the detailed view. The phone numbers for the contact can be called directly from here via ¤ Click on to close the detailed view again.
  • Page 22 Editing entries ¤ To edit an entry, click on to the right in the line you wish to change in the address- book view. This opens the editing view, where all fields in the addressbook and detailed view can be modified.

  • Page 23: Managing The Voicemail Box

    Managing the voicemail box This function window is for displaying the voicemails received. ¤ Click on Voicemail in the menu bar (Page You can open your voicemail preferences with the button on the right above the selec- tion field for voicemail boxes. The list being displayed is for the voicemail box currently selected.

  • Page 24: Assigning Function Keys

    The key assignment carried out here can be transferred to many telephone models £ (see Advanced options for Gigaset SIP phones Page 28). However, you can also use the function keys on the user interface, if your phone does not have any function keys.
  • Page 25 The function keys can be defined in three ways: §§1§§ Name and telephone number are entered directly by hand. §§2§§ : An entry for the addressbook is selected. §§3§§ : A user or user group from the telephone system is selected. In this case, the input field for the phone number is read-only.

  • Page 26: Status Display

    Status display Apart from the call options, the function keys are for displaying the status of the users listed here for the PABX or interconnection (users and groups from a different PABX in the interconnection are displayed with the respective PABX name): The user is available.
  • Page 27 Call pick-up Example: The status display for Ben Brown indicates an incoming call by flashing orange. If he is not at his desk or unable to take the call, then you can accept the call on your own set using the pickup function. ¤...
  • Page 28 You can copy the user-defined assignment of the function keys for the PABX to the func- tion keys on the phone. The first n numbers are copied to the phone keys, whereby n cor- responds to the number of function keys on the set (e.g., 14 keys on a Gigaset DE700 IP PRO).

  • Page 29: Holding Conferences

    Before setting up a conference room for the first time, there are some funda- mental settings for conferences that must be specified in the Gigaset T300 PRO / Gigaset T500 PRO administration area, such as assigning phone numbers for conferences. If this has not already occurred, a corresponding notification is displayed.
  • Page 30 %WEB_LINK% The web link is the Internet address for the conference. This enables, e.g., external participants, who are not Gigaset T300 PRO / Gigaset T500 PRO users, to follow the conference via the browser. The confer- ence opens in the conference window of the user interface for Gigaset T300 PRO / Gigaset T500 PRO users.
  • Page 31 Conference process Please note Several of the following options can be carried out via the phone keys. A list of key combinations is included in the Appendix under Moderating a conference £ Page 45). Moderators are indicated by in the Status column. The Privileges column shows the following statuses: The participant can talk The participant is currently speaking...

  • Page 32: Managing Fax Lists

    Fax preferences £ Page 33), the standard sender details of 00 for the fax number and Gigaset pro FAX for the sender name are used. opens the fax as a PDF file. Depending on the browser preferences, the file will be opened directly or you will be prompted in a dialogue to open or save the file.
  • Page 33 £ Page 44). If these fields are empty, your PABX sets the sender name as Gigaset pro FAX and the number as 00 as standard. Alternatively, if a fax machine is connected to the PABX and configured, you can enter this number so you can receives responses to faxes you send.
  • Page 34 You can also use the Mailbox No. that you must enter on the phone to play back voice- mails on the phone. Several devices have a mailbox key or a key for the message centre (e.g., Gigaset IP PRO). Here, you can play back messages on your voicemail box without having to enter the mailbox number.
  • Page 35 Using Manage Announcements, you can select, record, upload, play back or edit announcements for your voicemail box. However, you can only delete and edit announcements that you have created yourself. System-wide announcements are read- only for all users. Recording announcements ¤...
  • Page 36 Uploading a new announcement ¤ Select Manage Announcements. ¤ By pressing the New Announcement button, you will open the dialogue window with the same name. ¤ First, select a name for the new text. ¤ Activate the Upload announcement option. ¤...
  • Page 37 T500 PRO when activated. The plugin only uses the audio components and Java runtime environment as local resources on your computer. An external phone or softphone is not required to make calls via the Gigaset T300 PRO / Gigaset T500 PRO. All calls can be made with a headset and the call manager.
  • Page 38 Activation Please note Users do not have the Phone-Plugin tab as a default. The Gigaset T300 PRO / Gigaset T500 PRO administrator must give you permission for usage before you can use the plugin. If you wish to use the phone plugin: ¤...

  • Page 39: Add-Ons

    Gigaset pro Click2Dial for Mozilla Firefox Gigaset pro WinClient and TAPI driver for MS Windows (Windows XP, Vista, Server 2003 and Server 2008 – both 32bit and 64bit available) incl. Gigaset pro Fax and CTI inter- faces for various CRM systems The addressbook plugin for Apple/Mac The following chapters explain the installation and usage of the various add-ons.
  • Page 40 To save your details, click on Save. Usage The user interface for Gigaset pro Click2Dial is located on the bottom right in the Mozilla Firefox status bar. If the status bar is not visible, click on View in the main menu and then Status bar.

  • Page 41: Gigaset Pro Winclient/Gigaset Pro Fax

    ¤ Go to Gigaset pro Click2Dial in the list of add-ons and click on Uninstall. Gigaset pro Click2Dial is uninstalled the next time Mozilla Firefox is started. If you wish to ¢ use the add-on again, you must reinstall it via Preferences Add-ons in the Gigaset T300 PRO / Gigaset T500 PRO user interface.
  • Page 42 Click on Install to start the installation. On completion of the installation process, WinClient is launched and is indicated by the Gigaset pro icon in the notification area in the Windows task bar. Now, you can configure WinClient for connection to the server.
  • Page 43 Programs in the Windows start menu. The Gigaset pro icon is displayed in the notification area of the Windows task bar. The icon is black/white as WinClient has not yet been configured, and is hence not connected to the PABX.

  • Page 44: Applescript Plugin For Macos

    The installation wizard guides you through the uninstallation process. You have the option to leave the connection data to Gigaset T300 PRO / Gigaset T500 PRO on the com- puter. When installing WinClient in the future, the login data will be automatically reused and you immediately have a functioning configuration.

  • Page 45: Appendix

    Appendix Key combinations on the phone Recording the call and sending as a voice- mail + Group ID Logging the user in to the group + Group ID Logging the user out of the group + Phone number Activating redirect for this call Deactivating redirect + Speed dial Calling a phone number using speed dial...

  • Page 46: Supported Internet Browsers

    Supported Internet browsers Windows Firefox: From Version 2.x – however, Version 3.x is recom- mended Internet Explorer: From Version 6.x – however 7.x and 8.x are recom- mended Linux Firefox: From Version 2.x – however, Version 3.x is recom- mended VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 47: Service (Customer Care)

    Authorisation We, Gigaset Communications GmbH, declare that this device meets the essential require- ments and other relevant regulations laid down in Directives 2004/108/EC and 2006/95/ A copy of the 004/108/EC und 2006/95/EC Declaration of Conformity is available at this Internet address: www.gigaset.com/docs...

  • Page 48: Environmental Management System

    Environmental management system Gigaset Communications GmbH is certified according to the interna- tional standards EN 14001 and ISO 9001. ISO 14001 (Environment): Certified since September 2007 by TüV SÜD Management Service GmbH. ISO 9001 (Quality): Certified since 17/02/1994 by TüV Süd Management Service GmbH.
  • Page 49 ....Gigaset pro Click2Dial .......
  • Page 50 ....... . Group ....phone number display Telephone .

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