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Using functions when making a telephone call
If you accept the call, the call task's status changes to Active Call. Apart from the standard
phone conversation, there are several options as to how the call can be managed. These
options will be discussed in the following chapters.
Holding a call, blind transfer and inquiry call
Move the mouse pointer to Hold for these options.
The list of names and availability display corresponds with the assignment of function
keys (see
Assigning function keys
Holding calls
¤
Click on Hold Call to briefly interrupt the call and put the call participant on hold.
The participant hears the music on hold.
¤
Click on
Blind transfer
¤
If you wish to forward the caller directly to a contact in the list, click on the required
name and use BT to make a blind transfer.
The call task will close and the call is ended from your perspective. If the blind transfer is
not answered within 20 seconds, the caller will be reconnected with you!
14
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to continue the call.
Page
24).
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