Troubleshooting: Applications - Blackberry Torch 9860 User Manual

RIM Confidential and Proprietary Information - Approved Third Parties
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Move, rename, or delete a file, 134
Receive only the first section of long email messages, 84
Change the size of pictures that you take, 175
View the amount of available storage space on your smartphone, 330
Set how long your smartphone stores messages, 83
Stop storing messages sent from your computer on your smartphone, 83
Stop storing messages sent from your smartphone on your computer, 83
Change how long your smartphone stores calendar entries, 226
The application memory on my smartphone is low, 333

Troubleshooting: Applications

I can't add, update, or return to the previous version of an app
If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update
smartphone apps. For more information, contact your administrator.
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that your smartphone has enough memory to add or update the app.
I deleted an app that I want back
If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone.
Try one of the following:
• If you downloaded the app from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry App
World icon. Press the
• If you downloaded the app with the BlackBerry® Desktop Software, for more information about restoring apps, see the
Help in the BlackBerry Desktop Software.
• If you downloaded the app from your wireless service provider or a third-party organization, for more information about
restoring the app, contact your wireless service provider or the third-party organization.
Error messages: Smartphone
Error 101
288
key > Help.