Page 1 BlackBerry Torch 9810 Smartphone User Guide Version: 7.1...
Page 2 SWD-1817681-0106084231-001...
Page 3: Table Of Contents
Contents Quick Help.......................................... Getting started: Your smartphone..................................Popular topics........................................Popular tips........................................Common troubleshooting....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing space for your music, pictures, videos, and files........................... Tips: Freeing space to optimize your smartphone's performance........................Tips: Updating your software.....................................
Page 4 Email........................................... Text messages........................................Emergency alert messages....................................PIN messages........................................Attachments........................................Security options for messages.................................... Files and attachments......................................How to: Files........................................Tips: Files..........................................Troubleshooting: Files......................................Media..........................................Getting started: Media....................................... How to: Media........................................Tips: Media......................................... Troubleshooting: Media..................................... Ring tones, sounds, and alerts.................................... How to: Ring tones, sounds, and alerts................................Troubleshooting: Ring tones, sounds, and alerts...............................
Page 5 Getting started: Clock......................................How to: Clock........................................Personalize: Clock....................................... Troubleshooting: Clock....................................... Tasks and memos....................................... Create a task or memo....................................... Send a task or memo......................................Change or delete a task or memo..................................Change the status of a task....................................Hide completed tasks......................................Show tasks in the calendar....................................Synchronizing tasks and memos..................................
Page 6 Troubleshooting: Maps...................................... Applications........................................Getting started: Applications..................................... How to: Applications......................................Tips: Applications....................................... Troubleshooting: Applications................................... BlackBerry Device Software....................................How to: BlackBerry Device Software.................................. Troubleshooting: BlackBerry Device Software..............................Manage Connections......................................Mobile network........................................Wi-Fi technology........................................ Mobile Hotspot mode......................................Getting started: Mobile Hotspot mode................................How to: Mobile Hotspot mode...................................
Page 7 Accept, delete, or restore a service book................................Run a diagnostic report...................................... Set a default recipient for diagnostic reports..............................Find your smartphone model number and version of the BlackBerry Device Software..................I can't run or submit a diagnostic report................................Synchronization........................................How to: Synchronization....................................
Page 8 Glossary..........................................Legal notice........................................
Page 9: Quick Help
Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Page 10 BlackBerry ID A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
Page 11 Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry Device Software on your smartphone.
Page 12 End/Power • End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen. Mute • Mute a call.
Page 13: Flashing Led
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Page 14 User Guide Quick Help Setup Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server. Options Power and lock Password Lock Power Off Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging...
Page 15 Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update...
Page 16: Home Screen Icons
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World...
Page 17 Wi-Fi technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
Page 18: Phone Icons
User Guide Quick Help Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application.
Page 19: Video Camera
User Guide Quick Help Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video...
Page 20 > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...
Page 21: Change Themes
1. On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 22: Feature Availability
BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 23: Popular Topics
Your wireless service provider website: Find information about your wireless network or wireless service plan. Popular topics BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones. Set up an email address 1.
Page 24 > Help. Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com...
Page 25: Copy Contacts From Your Sim Card To Your Contact List
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 26: Popular Tips
Bluetooth enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 27 Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 28 Quick Help Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 29 Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the home screen, click the connections area at the top of you're in an area with reduced wireless coverage.
Page 30 Turn on, turn off, or check the status of a network connection, 263 Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon.
Page 31 Keep an application running in the background and switch to another application, 252 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Page 32: Phone Shortcuts
Send an incoming call to voice mail when your Press and hold the Volume Down key on the right side of your smartphone. BlackBerry smartphone is inserted in a holster Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to.
Page 33: Typing Shortcuts For The Touch Screen Keyboard
User Guide Quick Help Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.
Page 34: Media Shortcuts
To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 35: Common Troubleshooting
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System.
Page 36 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 37 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 38 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 39: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 40: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the home screen, click the connections area at the top of you're in an area with reduced wireless coverage.
Page 41: Tips: Finding Apps
BlackBerry smartphone. Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon.
Page 42: Tips: Freeing Space To Optimize Your Smartphone's Performance
Keep an application running in the background and switch to another application, 252 Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 43: Tips: Updating Your Software
Delete a language from your smartphone, 229 Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 44: Tips: Keeping Your Information Safe
Tips and shortcuts Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 45: Phone Shortcuts
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon.
Page 46: Message Shortcuts
User Guide Tips and shortcuts Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F...
Page 47: File And Attachment Shortcuts
User Guide Tips and shortcuts Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 48: Typing Shortcuts For The Physical Keyboard
User Guide Tips and shortcuts Typing shortcuts for the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key.
Page 49: Typing Shortcuts For The Touch Screen Keyboard
To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 50: Media Shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the key on the top of your BlackBerry smartphone. Resume playing an audio or video file Press the key again.
Page 51: Browser Shortcuts
User Guide Tips and shortcuts Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the address bar Press the Space key.
Page 52: Search Shortcuts
Tips and shortcuts Search shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message...
Page 53: Troubleshooting: Shortcuts
User Guide Tips and shortcuts Change to Day view Press D Change to Week view Press W Change to Month view Press M Move forward in week, month, or day view Press the key. Move back in week, month, or day view Press the key and the key.
Page 54: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...
Page 55: Make A Call
User Guide Phone • If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Page 56: Place A Call On Hold
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 57: Emergency Calls
1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. •...
Page 58: Make An Emergency Call
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 59: Speed Dial
User Guide Phone Improve sound quality during a call You can't change sound quality when you are using a Bluetooth enabled headset. 1. During a call, press the key > Enhance Call Audio. 2. Select a Boost Bass or Boost Treble option. Improve sound quality for all calls You can't change sound quality when you are using a Bluetooth enabled headset.
Page 60 Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 61: Fixed Dialing And Smart Dialing
Block or stop blocking calls To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 62 Phone Turn on fixed dialing To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 63: Conference Calls
Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key >...
Page 64: Call Logs
User Guide Phone 5. To join another contact to the call, repeat steps 1 to 4. Related information Place a call on hold, 54 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2.
Page 65: Delete Call Logs
7. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key.
Page 66: Multiple Phone Numbers
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 67: Phone Options
User Guide Phone Phone options Turn on or turn off dialing from the lock screen 1. From the Home screen, press the key. 2. Click Security > Password. 3. Select or clear the Allow Outgoing Calls While Locked checkbox. 4. Press the key >...
Page 68 > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.
Page 69: Turn On Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 70: Voice Mail
I can't check my voice mail, 73 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system.
Page 71: Tips: Phone
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 72 > Save. Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there.
Page 73 Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the key.
Page 74: Troubleshooting: Phone
Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 75 • If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System.
Page 76 For more information, contact your wireless service provider. My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 77: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 74 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts...
Page 78: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 79: Troubleshooting: Voice Commands
• Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
Page 80: Messages
About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry smartphone with a work email account and one or more personal email accounts. If you associate your smartphone with more than one email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon.
Page 81: How To: Messages Application
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 82 3. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key.
Page 83 > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 84: Email
Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
Page 85: Compose And Send An Email
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or on your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 86: Save A Message
I can't attach a file to a text message, 108 Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 87: Viewing And Replying To Email
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 88: Mark A Message As Read Or Unread
User Guide Messages Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key >...
Page 89 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 90 Email filters Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™...
Page 91 Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 92: Synchronizing Email
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 93 Stop forwarding email to your smartphone, 91 Stop forwarding email to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 94: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
Page 95 > Delete. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon.
Page 96 User Guide Messages In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field.
Page 97 User Guide Messages File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a Press G file or an attachment In a spreadsheet...
Page 98 > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 99 3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 100 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
Page 101 The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 102: Text Messages
Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 103: Compose And Send A Text Message
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard.
Page 104: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 105 User Guide Messages 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. Select the Enable Cell Broadcasting checkbox. • If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel. • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key >...
Page 106 User Guide Messages Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field.
Page 107 User Guide Messages File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a Press G file or an attachment In a spreadsheet...
Page 108: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 109 User Guide Messages To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Stop receiving text messages when roaming 1.
Page 110 I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 111: Emergency Alert Messages
If your wireless service provider or administrator participates in CMAS, you might receive emergency alert messages in your message inbox or your emergency alert message inbox on your BlackBerry smartphone. CMAS is an emergency alert network that can send presidential, imminent threat to safety of life, and amber alert messages. Depending on your smartphone model and wireless network, this feature might not be supported.
Page 112: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 113 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 114 Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone...
Page 115 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 116: Attachments
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 117 Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 118: Contact Cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth technology.
Page 119 Move to the last cursor position after closing and reopening a Press G presentation that you were viewing in text view or in text and slide view Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone.
Page 120: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 121 2. Press the key > Save. Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters.
Page 122 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 123 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
Page 124 User Guide Messages Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Attachment indicators in PGP protected messages Indicator Description The message includes a PGP key attachment. The message includes multiple PGP key attachments.
Page 125 S/MIME and PGP protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain.
Page 126 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 127 Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option.
Page 128 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Page 129 Your administrator might have set options to prevent you from opening attachments in encrypted messages. • The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, view which content ciphers are selected.
Page 130: Ibm Lotus Notes Native Encrypted Messages
Messages • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.
Page 131: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 132 About files and attachments, 114 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 133: Managing Files And Attachments
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon.
Page 134 > Properties. 5. Select the Hidden checkbox. 6. Click OK. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 132 View a hidden file or folder You can view files or folders that you hid.
Page 135 Files and attachments Open a password-protected .pdf file To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 136 User Guide Files and attachments • To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press key > Save. Set display options for a spreadsheet 1. In a spreadsheet, press the key >...
Page 137: Tips: Files
User Guide Files and attachments Tips: Files File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a Press G file or an attachment In a spreadsheet...
Page 138: Troubleshooting: Files
I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 139 User Guide Files and attachments • Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.
Page 140: Media
Getting started: Media About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Page 141: How To: Media
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 142: Adjust The Volume
> Save. Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. Do one of the following: •...
Page 143 3. Change the Close Media Player When Inactive field. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files.
Page 144 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 145 To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 146 Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions, 144 Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • • • •...
Page 147 Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 148: Rename Or Delete A Playlist
User Guide Media 5. Press the key > Save. Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Highlight a playlist. 4. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. •...
Page 149: Record A Video
User Guide Media Video camera Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons.
Page 150 1. On the home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. 4. Change the Folder field. 5. Press the key >...
Page 151: Camera At A Glance
User Guide Media Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode...
Page 152 User Guide Media Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments.
Page 153 4. Press the key > Save. Change the location for storing pictures that you take To perform this task you must have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Camera icon. 2. Press the...
Page 154 User Guide Media 3. Change the Store Pictures field. 4. Press the key > Save. Pictures Related information Transfer files between your smartphone and your computer, 22 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2.
Page 155: View Pictures As A Slide Show
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 156: Tips: Media
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the key on the top of your BlackBerry smartphone. Resume playing an audio or video file Press the key again.
Page 157: Troubleshooting: Media
Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 158 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 159 My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 160 User Guide Media • If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is saved in the pictures folder of your smartphone or media card, depending on your smartphone's settings.
Page 161: Ring Tones, Sounds, And Alerts
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 162 You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 163 Turn on key tones, 226 Turn on or turn off trackpad sounds, 216 Icons for sound and alert profiles, 159 Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area.
Page 164: Troubleshooting: Ring Tones, Sounds, And Alerts
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 165: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 166: Browser Basics
Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
Page 167: View Your Browser History
• To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the key.
Page 168: Close The Browser
User Guide Browser Close the browser 1. On a webpage, press the key. 2. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2.
Page 169: Browser Bookmarks
User Guide Browser Send a web address, link, or picture 1. On the home screen, click the Browser icon. • To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage. •...
Page 170: Browser Options
User Guide Browser Send a bookmark for a webpage 1. On the home screen, click the Browser icon. 2. Press the key > Bookmarks. 3. Highlight a bookmark. 4. Press the key > Send Link. 5. Click a message type. To return to the browser after you send the message, press the key.
Page 171 > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon.
Page 172 Closing Browser on Escape checkbox. • To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.
Page 173: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 174 Browser security options, 171 Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 175: Browser Push
Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry smartphone as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 176: Tips: Browser
4. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
Page 177 User Guide Browser 2. Press the key > Options. 3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Save. Related information Browser shortcuts, 49 Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.
Page 178: Personalize: Browser
4. Press the key > Save. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you don't need. • Close other applications that don't need to be open.
Page 179 Receive a prompt before you close the browser or stream media from the Internet, 170 I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. Related information...
Page 180: Calendar
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 181: How To: Calendar
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 182: About Synchronization Conflicts
User Guide Calendar If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password.
Page 183: Manage Data Synchronization Conflicts
• To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 184 3. Click a calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key >...
Page 185: Respond To A Meeting Invitation
Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 186: Calendar Options
Delegate a meeting invitation To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
Page 187 3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 188: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 189: Tips: Calendar
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the Home screen, click the Calendar icon.
Page 190: Personalize: Calendar
User Guide Calendar Personalize: Calendar Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. •...
Page 191 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Page 192: Contacts
> Save. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 193: How To: Contacts
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 194: Search For A Contact
> Delete. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 195 User Guide Contacts 2. Highlight a contact. 3. Press the key. • To view information for a contact, click View. • To add a contact from your organization's contact list to your contact list, click Add to Contacts. • To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. •...
Page 196: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 197: Synchronizing Contacts
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 198: Personal Distribution Lists
User Guide Contacts If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password.
Page 199: Multiple Contact Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 200: Personalize: Contacts
User Guide Contacts 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1.
Page 201 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 202: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 203: Clock
Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 204: How To: Clock
Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 205: Silence The Alarm
User Guide Clock Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the When Charging field. 4.
Page 206: Turn On Bedside Clock Mode
User Guide Clock • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. • To dim the screen, select the Dim Screen checkbox. • To use a different sound profile, change the Sound Profile field.
Page 207: Personalize: Clock
User Guide Clock Personalize: Clock Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the When Charging field. 4.
Page 208 If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press the key >...
Page 209: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 210: Hide Completed Tasks
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 211 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 212: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 213: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2.
Page 214: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1.
Page 215 Hide the keyboard When the slide-out keyboard is closed, your BlackBerry smartphone shows the touch screen keyboard when you click a text field, and hides it when you click away from a text field. You can hide the touch screen keyboard manually to display more content on the screen.
Page 216: Typing Input Methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
Page 217: Type Text Using Suretype Technology
Type text using multi-tap, 216 Type text using SureType technology To perform this task, you must be using your BlackBerry smartphone in portrait view with the touch screen keyboard while using the reduced keyboard with the SureType input method turned on.
Page 218: Set The Trackpad Sensitivity
Type text using multi-tap To perform this task, you must be using your BlackBerry smartphone in portrait view with the touch screen keyboard while using the reduced keyboard with the multi-tap input method turned on. If you're using the multi-tap input method, your smartphone doesn't display a list of suggested words. You must press a key once to type the first letter on a key, and twice to type the second letter on the key.
Page 219: Set The Touch Screen Sensitivity
Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 220: Word Substitution
Space key. Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations.
Page 221: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
Page 222: Tips: Typing
User Guide Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. •...
Page 223 To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 224: Personalize: Typing
Personalize: Typing Change the default keyboard for portrait view You can set your BlackBerry smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. 1. On the Home screen or in a folder, click the Options icon.
Page 225 Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 226: Troubleshooting: Typing
User Guide Typing Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Page 227: Keyboard
How to: Keyboard Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: •...
Page 228: Assign An Application To A Convenience Key
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 229 User Guide Keyboard Show or hide key indicators By default, when you tap a key on the touch screen keyboard, a dialog box briefly appears showing which key you tapped. You can change when these dialog boxes appear. 1. On the home screen or in a folder, click the Options icon. 2.
Page 230: Troubleshooting: Keyboard
User Guide Keyboard 3. Select or clear the Open Virtual Keyboard on Slider Close checkbox. 4. Press the key > Save. Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. •...
Page 231: Language
In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Page 232 Use the language key to switch typing input languages You can use the following shortcut only on the touch screen keyboard of your BlackBerry smartphone. You can use the language key to switch between the languages that you set in the Input Language field. You can use the language key only if you have multiple languages set in the Input Language field.
Page 233: Troubleshooting: Language
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
Page 234: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field.
Page 235: Organizing Applications On The Home Screen
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
Page 236: Turn On Flashing Led Notification For Wireless Coverage
User Guide Screen display 2. Change the Downloads Folder field. 3. Press the key > Save. Add, rename, or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key >...
Page 237: Personalize: Screen Display
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 238: Use Grayscale Or Reverse Contrast For The Screen Display
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 239: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 240: Gps Technology
Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry smartphone to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.
Page 241: Turn On Gps Technology
To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver.
Page 242: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 243: Compass
Compass application with location-based applications, such as the Maps application that might be preloaded on your BlackBerry smartphone, to provide you with information such as driving directions or your position in relation to points of interest. The Compass application is most accurate when you place your smartphone on a flat surface or hold it horizontally.
Page 244: Personalize: Compass
Turn on GPS technology, 239 Turn on GPS technology Depending on your BlackBerry® smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
Page 245: Troubleshooting: Compass
I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually.
Page 246: Maps
3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 247 > Clear Map. View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address.
Page 248 Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 249: Tips: Maps
User Guide Maps Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the key > Favorites. 3. Highlight a location. 4. Press the key > Remove as Favorite. 5. Click Yes. Tips: Maps Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 250 Set options for backlighting, 232 Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver.
Page 251: Troubleshooting: Maps
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 252: Applications
Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry Device Software on your smartphone.
Page 253: How To: Applications
About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 254: Create A Blackberry Id
Keep an application running in the background and switch to another application, 252 Create a BlackBerry ID When you create a BlackBerry ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone.
Page 255: View Properties For An Application
3. Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon.
Page 256: Tips: Applications
BlackBerry smartphone. Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon.
Page 257: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •...
Page 258 • If the error message still appears after you reset your smartphone, reload your Error 106: Graphics system error BlackBerry Device Software. The reload process deletes your smartphone data. Error 205: Security service error Error 502: Process terminated error Error 503: Data corruption issue...
Page 259 Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.
Page 260 • To encrypt your backup data, click Encrypt backup file. • If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox.
Page 261: Blackberry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 262: Troubleshooting: Blackberry Device Software
1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Page 263 Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 264: Manage Connections
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you're using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 265 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 266: About Roaming And International Roaming
Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 267: Switch Wireless Networks Manually
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges.
Page 268: Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.
Page 269: Wireless Coverage Indicators
Change the order of preferred networks To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.
Page 270 Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 271: Wi-Fi Technology
About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Page 272 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 273 Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you're using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 274 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 275 • To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start. • To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN.
Page 276 Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 277 User Guide Manage Connections Option Description VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network. IP Address Type the IP address for your smartphone. Subnet mask Type the subnet mask for the wireless access point that your smartphone should connect to. Primary DNS Type the primary DNS that your smartphone should connect to.
Page 278 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 279 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled...
Page 280 Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you're using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 281 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi connection is getting...
Page 282: Mobile Hotspot Mode
About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
Page 283: How To: Mobile Hotspot Mode
About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
Page 284 By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data with connected devices.
Page 285 When you set options for Mobile Hotspot diagnostic reports, if you set a default recipient, each time that you submit a Mobile Hotspot diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 286: Troubleshooting: Mobile Hotspot Mode
Verify that your mobile network connection and your Wi-Fi connection are both turned on. • Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.
Page 287: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 288: How To: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a...
Page 289: Pair With A Bluetooth Enabled Device
Pair with a Bluetooth enabled device You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
Page 290 User Guide Bluetooth technology • To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices. • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key >...
Page 291: Bluetooth Technology Options
Make your smartphone discoverable If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 292 If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit.
Page 293: Restrict Outgoing Calls
3. Press the key > Options. • To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device, in the Contacts Transfer field, click Disabled. • To allow your smartphone to share all contacts with a Bluetooth enabled device, in the Contacts Transfer field, click All.
Page 294 User Guide Bluetooth technology 5. Press the key > Save. Turn off or turn on the Bluetooth connection notification 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
Page 295: Troubleshooting: Bluetooth Technology
Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 296 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 297 Bluetooth technology • Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
Page 298: Smart Accessories
About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 299: Delete A Saved Dock Profile
User Guide Smart accessories 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3.
Page 300: Power And Battery
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 301: Reset Your Smartphone
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key.
Page 302 User Guide Power and battery Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. Change how often podcast or social feed applications refresh Your podcast and social feed applications periodically refresh content.
Page 303: Storage Space And Media Cards
Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 304 Restore smartphone data from your media card, 302 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon.
Page 305: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 306: Tips: Storage Space And Media Cards
Tips: Storage space and media cards Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon.
Page 307 Keep an application running in the background and switch to another application, 252 Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 308: Troubleshooting: Storage Space And Media Cards
My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •...
Page 309 The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 310: Search
Change what happens when you type on the Home screen, 19 Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network.
Page 311: Message Search Criteria
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 312: Do More With Your Message Search Results
User Guide Search Field Description Subject Specify one or more words that your smartphone should search for in the subject of messages. Message Specify one or more words that your smartphone should search for in the body of messages. Include Encrypted Messages Specify whether your smartphone searches encrypted messages, plain text messages, and digitally signed messages.
Page 313: Tips: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 314: Troubleshooting: Search
I don't get any voice enabled search results Try one of the following: • Verify that your BlackBerry smartphone has a strong connection to the wireless network. • Verify that the correct language is set for voice enabled search. Related information...
Page 315: Sim Card
User Guide SIM card SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Getting started: SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
Page 316 Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 317: Change The Display Name For A Phone Number
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
Page 318: Security
Delete smartphone data, third-party applications, or media card files, 320 Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 319 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location.
Page 320: How To: Security
If your smartphone uses a BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well.
Page 321 Delete smartphone data, third-party applications, or media card files, 320 Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 322 Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of time or when you insert your smartphone into a holster.
Page 323: Password Keeper
User Guide Security Format your media card or built-in media storage, 303 Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
Page 324: Turn On Encryption
About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
Page 325 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 326: Memory Cleaning
Security Generate an encryption key To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.
Page 327: About Pgp Keys
About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
Page 328 A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry smartphone), or not trusted (the certificate isn't explicitly trusted and the root certificate in the certificate chain isn't trusted or doesn't exist on your smartphone).
Page 329 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 330 Status indicators for certificates Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Page 331 Indicator Description The PGP key has a corresponding private key that is stored on your BlackBerry smartphone. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak.
Page 332 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
Page 333 5. Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate...
Page 334: Certificate Servers
> Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon.
Page 335: Change Connection Information For A Certificate Server
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon.
Page 336: Key Store
2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store password.
Page 337: Change The Refresh Rate For Certificate Revocation Lists
Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.
Page 338: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 339 Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 340 Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone.
Page 341: Vpn Settings
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 342 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location.
Page 343 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 344 Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 345 Connection permissions for third-party applications Permission Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Bluetooth Set whether third-party applications can use Bluetooth connections. Phone Set whether third-party applications can make calls or access call logs.
Page 346: Tips: Security
Tips: Security Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 347: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 348 Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
Page 349: Service Books And Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 350: Find Your Smartphone Model Number And Version Of The Blackberry Device Software
> Repeat All Steps. • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.
Page 351: Synchronization
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 352 If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 353: Troubleshooting: Synchronization
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 354 You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 355: Accessibility Options
Accessibility options Accessibility options Getting started: Accessibility About accessibility options BlackBerry smartphones include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
Page 356: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 357: Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 358: Voice Dialing
You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength"...
Page 359: Typing Accessibility Options
• To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon.
Page 360: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard. Convert a measurement 1.
Page 361 Compressed Multipurpose Internet Mail Extensions certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System...
Page 362 IMSI International Mobile Subscriber Identity Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerryWeb Desktop Manager.
Page 363 A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 364 Glossary A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 365 User Guide Glossary Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 366: Legal Notice
Legal notice Legal notice ©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 367 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 368 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software.
Page 369 NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Torch 9810 smartphone model number: RDM71UW or RDN71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.
Page 370 User Guide Legal notice Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada...

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