Page 1 BlackBerry Torch 9800 Smartphone Version: 6.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWDT643442-941426-0810050917-001...
Page 3: Table Of Contents
Start using your device... Discover the Home screen... Personalize your device... Ask a question online... Shortcuts... BlackBerry basics shortcuts... Phone shortcuts... Message shortcuts... Typing shortcuts for the touch screen keyboard... Typing shortcuts for the slide-out keyboard... File and attachment shortcuts...
Page 4 Turn off choice lists for voice commands... Change the options for voice prompts... Improve voice recognition... Troubleshooting: Voice dialing... Messages... Email... PIN messages... Text messages... Security options for messages... Attachments... S/MIME-protected messages... IBM Lotus Notes native encrypted messages... PGP protected messages... Message shortcuts...
Page 5 Add a custom profile... Add a contact alert... Silence your device... Flashing LED... Change alarm notification options... Turn on event sounds... Troubleshooting: Ring tones, sounds, and alerts... Browser... Browser basics... Browser bookmarks... RSS feeds... Browser options... Browser security... Browser push... Browser shortcuts...
Page 6 Turn on the alarm... Silence the alarm... Change alarm notification options... Turn on bedside clock mode... Set options for bedside clock mode... Use the stopwatch... Use the timer... Change timer notification options... Troubleshooting: Clock... Tasks and memos... Create a task or memo... Send a task or memo...
Page 7 Turn off trackpad sounds... Troubleshooting: Keyboard... Language... About typing input languages... Change the language... Use a shortcut for switching typing input languages when you are typing... Add a display language... Delete a language... Troubleshooting: Language... Screen display... Set options for backlighting... Use a picture as your device wallpaper...
Page 8 About updating the BlackBerry Device Software... Update the BlackBerry Device Software over the wireless network... Return to or delete the previous version of the BlackBerry Device Software... Update the BlackBerry Device Software from a web site... Update the BlackBerry Device Software using the BlackBerry Desktop Software...
Page 9 Set the types of items that are included in searches... Search for messages... Message search criteria... Do more with your message search results... Search for text in a message, in a file, or on a web page... View, change, or delete a saved search... Search for a contact in your organization's address book...
Page 10 View the version number of the BlackBerry Device Software on your device... Submit a Wi-Fi diagnostic report... Set options for Wi-Fi diagnostic reports... Synchronization... About synchronization... Reconcile email over the wireless network... Delete email on your device and in your email application on your computer...
Page 11 Legal notice...
Page 12: Quick Help
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 13: Download A Theme
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 14 Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
Page 15: Find Important Keys
About the Menu key and Escape key The Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape key help you switch between screens and applications quickly and easily.
Page 16: Move Around The Screen
About the slider and keyboard The slider enables you to use your BlackBerry® device when it is open or closed. For example, when the slider is closed, you can use the touch screen keyboard to type short responses to messages. When the slider is open, the slide-out keyboard is available for you to type longer messages, access keyboard shortcuts, and type while you view a full screen of content.
Page 17 User Guide To see video tutorials about touch screen navigation, on the Home screen or in a folder, click the Setup icon and then click the Tutorials icon. Select commands using toolbars and pop-up menus Several menu commands are also available on the screen to help you to perform common actions quickly. Toolbars Toolbars are available in most applications, and appear at the bottom of the screen.
Page 18: Start Using Your Device
• To view your active phone number, from the Home screen, press the tabs. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key.
Page 19: Feature Availability
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
Page 20: Synchronize Organizer Data Over The Wireless Network
> Save. If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 21: Get The Date And Time From The Wireless Network Automatically
Pair with a Bluetooth enabled device You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
Page 22: Change The Display Font
User Guide • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
Page 23: I Am Not Receiving Messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 24 Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
Page 25 Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
Page 26: Discover The Home Screen
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time.
Page 27: Personalize Your Device
Depending on your typing input language, you might not be able to use shortcut keys to open applications. On the Home screen, press the • To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
Page 28: Navigation And Typing
2. Click Device > Auto On/Off. 3. Select the Weekday check box. 4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays. 5. Select the Weekend check box. 6. Specify the times when your device should turn on and turn off on weekends.
Page 29 Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 30: About Adding Applications
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 31 2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 32: Contact Options
User Guide 4. Press the key > Save. Contact options Add a contact • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the •...
Page 33: Ask A Question Online
User Guide 2. Press the key > Set Alarm. 3. On the trackpad, slide your finger up or down to highlight On or Weekdays. 4. Click the trackpad. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related topics Turn off your device, 219 Ask a question online on page...
Page 34: Shortcuts
Change your ring tone Check your voice mail Send an incoming call to voice mail when your BlackBerry® device is inserted in a holster Set up speed dial for a contact Add an extension to a phone number Slide your finger on the trackpad.
Page 35: Message Shortcuts
User Guide Type a letter in a phone number field Insert a plus sign (+) when typing a phone number Turn on or turn off the speakerphone during a call Stop listening to a call with a wireless headset Change the active phone number Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 36: Typing Shortcuts For The Touch Screen Keyboard
Touch and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, tap the 123 key again. Touch the text. Your BlackBerry® device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 37: Typing Shortcuts For The Slide-Out Keyboard
User Guide Change the typing input language Typing shortcuts for the slide-out keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Insert an at sign (@) or a period (.) in an email address field Capitalize a letter Turn on CAP lock Type a symbol...
Page 38: Media Shortcuts
User Guide Search for text in a file or an attachment Move to the last cursor position after closing and reopening a file or an attachment In a spreadsheet Move to a specific cell View the content of a cell Switch worksheets View or hide columns or rows In a presentation...
Page 39: Browser Shortcuts
User Guide Zoom to the original size Pan up Pan down Pan right Pan left Return to the center Rotate Fit to the screen size Camera and video camera Zoom in Zoom out Take a picture Change the flash setting for a picture or turn on low-light mode for a video Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options.
Page 40: Calendar Shortcuts
User Guide Add a bookmark View a list of web pages that you have visited recently Refresh a web page Find text on a web page Open the browser options Move around a web page Move up a screen Move down a screen Move to the top of a web page Move to the bottom of a web page Calendar shortcuts...
Page 41: Troubleshooting: Shortcuts
User Guide Search for an item on your BlackBerry® device Search for a contact in a list of contacts Search for text in a message Search for text in a file or an attachment Search for text on a web page Search for text in a presentation Note: You can change what happens when you type on the Home screen.
Page 42: Phone
• To view your active phone number, from the Home screen, press the tabs. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key.
Page 43: Answer A Second Call
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 44: Emergency Calls
User Guide 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 45: Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. •...
Page 46: Voice Mail
Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.
Page 47: Speed Dial
Call waiting, call forwarding, and call blocking Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the 2. Press the key >...
Page 48: Forward Calls
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the 2. Press the key >...
Page 49: Fixed Dialing And Smart Dialing
Block calls To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 50 User Guide From the Home screen, press the 2. Press the key > Options > FDN Phone List. 3. Press the key > Enable FDN Mode. 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 51: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 52: Call Logs
Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
Page 53: Delete Call Logs
User Guide Send a call log From the Home screen, press the 2. Click the call log icon. 3. Highlight a call log. 4. Press the key > View > View History. 5. Press the key > Forward. Delete call logs From the Home screen, press the 2.
Page 54: Multiple Phone Numbers
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: •...
Page 55 > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.
Page 56: Turn On Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 57: Phone Shortcuts
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Page 58: I Cannot Check My Voice Mail
Switch the active phone number, 52 My phone number appears as Unknown in the Phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 59 I cannot change the number of times that my device rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Page 60: Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 61: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
Page 62: Troubleshooting: Voice Dialing
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Page 63: Messages
Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.
Page 64: Check Spelling
When you are composing a message, press the Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 65 User Guide For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones Manuals section. On the Home screen, click the Messages icon.
Page 66: Viewing And Replying To Email
About email account icons Depending on your email setup option, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon.
Page 67: Delete Messages
BlackBerry® device reminds you to return to the email. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer.
Page 68 • To change a flag, click Flag Properties. Change the flag properties. Press the • To remove a flag, click Clear Flag. Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
Page 69 Filing email About synchronization of email folders: You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® device. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.
Page 70 User Guide Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 71: Email Options
3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 72 Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
Page 73 User Guide Turn off the prompt that appears before you delete a message On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Clear the Confirm Delete check box. 4. Press the key >...
Page 74 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 75 Set the sensitivity level of email that the email filter applies to. Set whether email that the email filter applies to is forwarded to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 76: Synchronizing Email
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 77: About Synchronization Conflicts
> Purge Deleted Items. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 78: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 79 User Guide • To resend the message without changing it, click Resend. Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create.
Page 80: Viewing And Replying To Pin Messages
User Guide Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message.
Page 81 User Guide Delete messages On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.
Page 82: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 83: Composing And Sending Text Messages
• Type a phone number that can receive text messages (including the country code and area code). Press the • If your BlackBerry® device is connected to a CDMA network, you can type an email address. 4. Type a message.
Page 84: Viewing And Replying To Text Messages
User Guide Attach a file to a text message When you are composing a text message, press the 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note • Contact • Appointment 3.
Page 85 User Guide In a message, in a file, in an attachment, or on a web page, press the 2. Type the text. 3. Press the Enter key. To search for the next instance of the text, press the View filed messages On the Home screen, click the Messages icon.
Page 86: Options For Text Messages
User Guide 2. Press the key > View Attachment. 3. Press the key > Add to Contacts. Add an appointment to your calendar from a text message In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment. 3.
Page 87 Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 88 User Guide 4. Press the key > Save. Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported. On the Home screen, click the Text Messages icon. 2.
Page 89: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 90: Security Options For Messages
Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 91: Attachments
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 92 Download. Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Media icon or Files icon.
Page 93: S/Mime-Protected Messages
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 94: Pgp Protected Messages
(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Page 95: File And Attachment Shortcuts
User Guide File an email message View or hide the email address of a contact Move to the last cursor position after you close and reopen a received email or PIN message Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox...
Page 96: Troubleshooting: Messages
If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
Page 97 I am not receiving messages Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 98 Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 99 Email filters, 72 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
Page 100: A Skipped Content Bar Appears In A Document
The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.
Page 101: Files
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 102 Search for a file that is saved on your organization's network, 100 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 103: Managing Files And Attachments
User Guide Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 104 • To delete a file, click Delete. Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 105 User Guide • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.
Page 106: File And Attachment Shortcuts
Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. 2. Click More. Press F...
Page 107 A message or attachment does not appear or is truncated Try the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the •...
Page 108: Media
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 109 User Guide 2. Click Playlists > New Playlist. • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. • To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres.
Page 110 > Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. On the Home screen, click the Media icon.
Page 111: Podcasts
Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 112: Videos
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. On the Home screen, click the Media icon.
Page 113: Display Closed Captions In Videos
Improve sound quality for media files, 108 Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
Page 114: Video Camera
User Guide Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device.
Page 115: Camera
4. Press the key > Save. Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture On the Home screen, click the Camera icon.
Page 116 User Guide 4. Press the key > Save. Related topics View properties for a media file, 109 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. On the Home screen, click the Camera icon.
Page 117: Pictures
Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in a text message or highlight a picture on a web page.
Page 118: View Pictures As A Slide Show
5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 119: Voice Notes
User Guide To delete the folders from the Pictures application, highlight the folder. Press the imported remain in their original location, but are deleted from the Pictures application. To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder.
Page 120: Ring Tones
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 121: Download A Ring Tone
Improve sound quality for media files, 108 Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.
Page 122: Media Storage
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
Page 123: About Compression
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 124 5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 125: Transferring And Downloading Media Files
The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your device.
Page 126: Receive A Media File Using Bluetooth Technology
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can share your pictures and videos on applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® for BlackBerry devices.
Page 127: Supported Audio And Video File Formats
User Guide 5. Click Yes > Save. Related topics Turn on Bluetooth technology, 19 Supported audio and video file formats Type Audio Video Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Resume playing an audio or video file...
Page 128: Troubleshooting: Media
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Page 129: I Cannot Save Media Files
I cannot open media files Try one of the following: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer. • If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer options in the BlackBerry®...
Page 130: My Device Does Not Recognize My Media Card
BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security >...
Page 131: Ring Tones, Sounds, And Alerts
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key >...
Page 132: Add A Contact Alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 133: Change Alarm Notification Options
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 134 User Guide • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent. • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds > Sounds for Contacts.
Page 135: Browser
About tabbed browsing With tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.
Page 136: Viewing, Copying, And Forwarding Addresses
User Guide Move back or forward a web page On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Page 137: Viewing Pictures And Playing Media Files
User Guide Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the • To copy an address for a link, pause on or highlight a link. Press the •...
Page 138: Browser Bookmarks
User Guide To return the picture to its original size, press the Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically.
Page 139: Rss Feeds
About RSS feeds You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location.
Page 140: Browser Options
User Guide Browser options Change your home page or start page On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, do one of the following: • To change the home page, in the Home Page field, type a web address. •...
Page 141: Delete Browsing Information
• To receive a prompt confirming that you want to close the browser after you press the Escape check box. • To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box.
Page 142: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 143: Browser Push
> Save. Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 144: Browser Shortcuts
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or the BlackBerry® Internet Service. MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services. Process SMSC Set whether your device accepts push messages that are SMS-based.
Page 145 User Guide Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Insert a slash mark (/) in the web address field Stop loading a web page Close the browser...
Page 146: Troubleshooting: Browser
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using.
Page 147: Calendar
User Guide Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 148: Schedule A Meeting
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 149: Meetings
Meetings Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen, click the Calendar icon.
Page 150 Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response. Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature.
Page 151: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 152: Synchronizing Calendar
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 153: About Backing Up And Restoring Device Data
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 154: Calendar Options
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Page 155: Calendar Shortcuts
3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar On the Home screen, click the Calendar icon.
Page 156: Troubleshooting: Calendar
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Page 157: Contacts
6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Page 158: Customizing Contacts
• To delete a contact, click Delete. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 159: Synchronizing Contacts
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 160 About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 161: Personal Distribution Lists
User Guide About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 162: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 163: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 164: Clock
Clock Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key >...
Page 165: Change The Clock Face
User Guide Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4.
Page 166: Change Alarm Notification Options
User Guide Change alarm notification options On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4.
Page 167: Use The Timer
Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
Page 168: Tasks And Memos
User Guide Tasks and memos Create a task or memo On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task, click Add Task. Type the task title and fill in the details, such as the due date and recurrence. •...
Page 169: Show Tasks In The Calendar
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 170: About Categories
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 171: Categorize A Contact, Task, Or Memo
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 172: Typing
• If you are using the slide-out keyboard, press the Symbol key. Press the letter key that appears below the symbol. • If you are using your BlackBerry® device in portrait view with the SureType® input method, press the Symbol key. To see more symbols, press the Symbol key again.
Page 173: Typing Input Methods
Switch typing input methods when you are typing To perform this task, you must be using your BlackBerry® device in portrait view with the touch screen keyboard. You can switch between the SureType keyboard, the multi-tap keyboard, and the full keyboard.
Page 174: Typing Options
Type text using multi-tap To perform this task, you must be using your BlackBerry® device in portrait view. Do any of the following: • To type the first letter on a key, press the letter key once.
Page 175: Spelling Checker
User Guide 3. Select the Key Tone check box. 4. Press the key > Save. Turn off trackpad sounds On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity. 3. Change the Audible Roll field to Mute. 4.
Page 176: Custom Dictionary
Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.
Page 177: Autotext
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 178: Typing Shortcuts For The Touch Screen Keyboard
Touch and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, tap the 123 key again. Touch the text. Your BlackBerry® device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 179: Troubleshooting: Typing
User Guide Insert a period Insert an at sign (@) or a period (.) in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock...
Page 180: Keyboard
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 181: Set The Cursor Speed
User Guide Set the cursor speed On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Turn on key tones On the Home screen or in a folder, click the Options icon.
Page 182: Troubleshooting: Keyboard
User Guide Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key. • Verify that you did not delete the application that you assigned to the key. Keyboard...
Page 183: Language
To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None. Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 184: Delete A Language
Troubleshooting: Language Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 185: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.
Page 186: Add A Message That Appears When Your Device Is Locked
User Guide Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the •...
Page 187: Use Grayscale Or Reverse Contrast For The Screen Display
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.
Page 188: Troubleshooting: Display
The screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.
Page 189: Gps Technology
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On the Home screen or in a folder, click the Options icon.
Page 190: Get Your Gps Location
The longitude and latitude coordinates for your current location appear. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator.
Page 191: Troubleshooting: Gps Technology
• If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
Page 192: Maps
> Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. View an address on a map using a link When your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your device underlines the address.
Page 193 6. Click Search. Pan a map To pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed at the top of the map. If your device is in zoom mode, click the trackpad to switch to pan mode.
Page 194: Map Options
User Guide Clear a map When you clear a map, any route information displayed on the map no longer appears. On a map, press the key > Clear Map. Add a bookmark for a location or route On the Home screen, click the Maps icon. 2.
Page 195: Map Shortcuts
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On the Home screen or in a folder, click the Options icon.
Page 196: Applications
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
Page 197: About Adding Applications
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 198: About Instant Messaging Applications
BlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BlackBerry Messenger, you can share pictures, lists, appointments, and more.
Page 199: View The Size Of An Application Database
I cannot add, update, or return to the previous version of an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator.
Page 200: Blackberry Device Software
• your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device.
Page 201: Return To Or Delete The Previous Version Of The Blackberry Device Software
Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Page 202: Update The Blackberry Device Software Using The Blackberry Desktop Software
Troubleshooting: BlackBerry Device Software I cannot update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrator, you might not be able to update your BlackBerry® Device Software over the wireless network.
Page 203: Manage Connections
Manage Connections Manage Connections basics Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device BlackBerry® Torch™ 9800 smartphone...
Page 204: Turn On Or Turn Off Data Service Or Set Roaming Options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming.
Page 205: Mobile Network
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off data services when roaming.
Page 206: Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 207: Change The Order Of Preferred Wireless Networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.
Page 208: Error Messages
Try the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly. • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
Page 209: Wi-Fi Technology
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 210 Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 211 SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain IP Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address and DNS address from the Wi-Fi network. Allow inter-access point Set whether your device remains connected to the Wi-Fi network when you move between wireless access points.
Page 212 Install a root certificate on your computer You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to install the root certificate on your device. For more information, contact your administrator.
Page 213: Uma Connection Settings
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
Page 214: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 215 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 216: Bluetooth Profiles
Depending on your BlackBerry® device model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. Manage Connections...
Page 217 SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit.
Page 218: Restrict Outgoing Calls
Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 219 Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 220 • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time.
Page 221: Power And Battery
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the •...
Page 222 User Guide • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. •...
Page 223: Memory And Media Cards
> Save. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
Page 224: About Compression
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 225: Best Practice: Conserving Memory On Your Device
Best practice: Conserving memory on your device Try to maintain at least 400 KB of application memory on your BlackBerry® device. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: •...
Page 226: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
Page 227: Message Search Criteria
• To delete the search results, click Delete Search. Description Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Specify one or more contacts or email addresses that your device should search for in messages.
Page 228: Search For Text In A Message, In A File, Or On A Web Page
• To delete a saved search, click Recall. Highlight a search. Press the Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 229: Search Shortcuts
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Search for a contact in a list of contacts Search for text in a message...
Page 230: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 231: Change Or Delete A Sim Card Contact
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 232: Protect Your Sim Card With A Pin Code
User Guide Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. On the Home screen or in a folder, click the Options icon.
Page 233: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 234: Password Keeper
Delete device data, third-party applications, or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 235 User Guide Change a password in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Open. 4. Change the password information. 5. Press the key >...
Page 236: Encryption
> Save. To show passwords in the password keeper again, select the Show Password check box. Encryption For more information about encryption and advanced security features, visit www.blackberry.com/docs/smartphones. Click your BlackBerry® device model and view the User Guide. Security...
Page 237 About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 238: Memory Cleaning
Set encryption strength If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked.
Page 239: Certificates
On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, clear the Clean When Holstered check box.
Page 240: Certificate Basics
About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator.
Page 241: Pgp Keys
Depending on your organization, enrollment for a certificate might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messages on your computer.
Page 242: Certificate Servers
BlackBerry® device model and view the User Guide. About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. •...
Page 243: Smart Cards
Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. On the Home screen or in a folder, click the Options icon.
Page 244: Vpn Settings
A VPN profile contains the information that you require to log in to your organization's network over VPN. If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network.
Page 245: Verify Security Software Manually
About software tokens You might need a software token to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device, you might also need a software token to connect to your organization's network using a Wi-Fi network. A software token includes a token code that your device regenerates periodically and a PIN.
Page 246 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 247: Troubleshooting: Security
Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 248 My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 249: Service Books And Diagnostic Reports
Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device.
Page 250: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 251: Set Options For Wi-Fi Diagnostic Reports
When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 252: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 253: Synchronize Organizer Data Over The Wireless Network
For more information, see the Help in the BlackBerry Desktop Software. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 254: Manage Data Synchronization Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 255: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 256: Accessibility Options
User Guide Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
Page 257: Audio And Phone Accessibility Options
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 258: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 259: Typing Accessibility Options
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 260 • To ignore the suggestions, keep typing. Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. On the Home screen or in a folder, click the Options icon.
Page 261: Calculator
On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. • If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.
Page 262: Brickbreaker
User Guide BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 263: Brickbreaker Scoring
To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 264: Set The Paddle Speed
User Guide Set the paddle speed On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options. • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 3.
Page 265: Word Mole Game
User Guide Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 266: Single-Player Games
Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 267: Multiplayer Games
User Guide Multiplayer games Invite a player On the Home screen, in the Games folder, click the Word Mole icon. 2. Click New Game > Multiplayer > Invite. 3. Click a contact. 4. Click OK. When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game. Accept an invitation In the Word Mole®...
Page 268: Troubleshooting: Word Mole
If you are a game participant, verify that the game organizer did not exit the multiplayer game. Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words. Word Mole game...
Page 269: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 270 User Guide DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module...
Page 271 A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 272 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 273 User Guide Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security Glossary...
Page 274: Legal Notice
Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 275 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 276 User Guide The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Page 277 OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Torch™ 9800 smartphone model number: RCY71UW or RDG71UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.

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