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Blackberry Torch 9850 User Manual

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BlackBerry Torch Series

BlackBerry Torch 9850/9860 Smartphones

Version: 7.1

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Page 1 BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones Version: 7.1...
Page 2 Published: 2012-09-24 SWD-20120924153143383...
Page 3: Table Of Contents
Contents Quick Help ..............................8 Getting started: Your smartphone ......................... 8 Popular topics ............................26 Popular tips ..............................30 Common troubleshooting ........................... 39 Tips and shortcuts ............................44 Tips: Doing things quickly ........................... 44 Tips: Extending battery life .......................... 45 Tips: Finding apps ............................
Page 4 Troubleshooting: Messages application ....................117 Files and attachments ..........................123 How to: Files ............................123 Troubleshooting: Files ..........................130 Media ..............................131 How to: Media ............................131 Troubleshooting: Media ..........................148 Ring tones, sounds, and alerts ........................151 How to: Ring tones, sounds, and alerts ...................... 151 Troubleshooting: Ring tones, sounds, and alerts ..................
Page 5 Hide completed tasks ..........................199 Show tasks in the calendar ........................199 Synchronizing tasks and memos ....................... 200 About categories ............................202 Categorize a contact, task, or memo ......................202 Create a category for contacts, tasks, or memos ..................202 Turn off the prompt that appears before you delete items ................
Page 6 Troubleshooting: Applications ........................242 BlackBerry ID ............................246 How to: BlackBerry ID ..........................246 BlackBerry Device Software ........................248 How to: BlackBerry Device Software ......................248 Troubleshooting: BlackBerry Device Software ................... 250 Manage Connections ..........................252 Mobile network ............................252 Wi-Fi technology ............................
Page 7 Accept, delete, or restore a service book ....................340 Set a default recipient for diagnostic reports ..................... 341 Find your smartphone model number and version of the BlackBerry Device Software ........ 341 I can't run or submit a diagnostic report ....................341 Synchronization ............................
Page 8: Quick Help
Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and battery Remove the battery door...
Page 9: Insert The Sim Card
To remove the battery door, press the button at the bottom. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
Page 10: Mobile Hotspot Mode
Parental Controls Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available.
Page 11: Home Screen Customization
BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
Page 12: About Blackberry Id
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
Page 13 BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 14 End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen. Keys on the right side of your smartphone Volume/Mute •...
Page 15: Application Icons
Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Page 16: Instant Messaging
User Guide Quick Help To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide. Setup Setup Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server. Options Power and lock...
Page 17: Personal Organizer
User Guide Quick Help Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder, including applications that you download. Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer...
Page 18: Sounds And Alerts
Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 19: Home Screen Icons
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World...
Page 20: Phone Icons
User Guide Quick Help Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered...
Page 21: Calendar Icons
User Guide Quick Help Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off...
Page 22: Your Home Screen
User Guide Quick Help Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture. Press the key > Set As Wallpaper. Related information My display changed, Add a shortcut to your home screen or Favorites panel...
Page 23 > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...
Page 24: Change Themes
User Guide Quick Help Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. On the home screen, press the key > Options. Change the Downloads Folder field.
Page 25: Feature Availability
BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 26: Popular Topics
Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
Page 27 User Guide Quick Help • Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone. • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.
Page 28: Copy Contacts From Your Sim Card To Your Contact List
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
Page 29 Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 30: Popular Tips
Bluetooth enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 31 Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 32 Application Management. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 33 Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 34 Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 35: And Files
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 36 Quick Help Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 37 To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 38: Audio And Video Files
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 39: Common Troubleshooting
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Page 40 I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 41 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 42 MemoPad. • If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: •...
Page 43 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 44: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 45: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 46: Tips: Finding Apps
Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.
Page 47: Tips: Freeing Space For Your Music, Pictures, Videos, And Files
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 48: Tips: Freeing Space To Optimize Your Smartphone's Performance
Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 49: Tips: Updating Your Software
Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 50: Tips: Managing Indicators
Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 51: Shortcuts: Phone
From the home screen, press the key. Press the key > Phone Ring Tones. Send an incoming call to voice mail when your BlackBerry Press and hold the Volume Down key on the right side of smartphone is inserted in a holster your smartphone.
Page 52: Shortcuts: Media
To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Page 53: Troubleshooting: Shortcuts
User Guide Tips and shortcuts Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone.
Page 54: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message...
Page 55: Phone Basics
My phone number appears as Unknown in the Phone application, Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key >...
Page 56: Answer A Second Call
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 57: Place A Call On Hold
> Add Pause. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 58: Emergency Calls
Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted.
Page 59: Adjust The Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 60: Speed Dial
Call waiting, call forwarding, and call blocking Turn on or turn off call waiting Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. From the home screen, press the key.
Page 61: Start Or Stop Forwarding Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 62: Fixed Dialing And Smart Dialing
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Page 63: Turn On Fixed Dialing
Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 64: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 65: Make A Conference Call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Page 66: Call Logs
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log From the home screen, press the key.
Page 67: Multiple Phone Numbers
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key >...
Page 68: Phone Options
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 69: Turn Off The Prompt That Appears Before You Delete Items
User Guide Phone Sort phone numbers or contacts on the phone screen From the home screen, press the key. Press the key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. •...
Page 70: Turn On Hearing Aid Mode
Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 71: Voice Mail
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 72: Check Your Voice Mail
User Guide Phone Set up automatic dialing for voice mail access You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your voice mail messages you need the voice mail access number and a password.
Page 73: Troubleshooting: Phone
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 74: I Can't Check My Voice Mail
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Page 75 My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the home screen or in a folder, click the Options icon.
Page 76: My Headset Makes Calls Instead Of My Smartphone
Bluetooth technology, Change the language for voice commands, My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: •...
Page 77: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the home screen or in a folder, click the Voice Dialing icon. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
Page 78: Available Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 79: Troubleshooting: Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 80 User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Page 81: Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 82: Show Or Hide Messages From The Messages Application
To show text messages, in the Other Message Types section, selct the Text Messages checkbox. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key.
Page 83 Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Options icon.
Page 84 User Guide Messages Set how long your smartphone stores messages On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, Open a new message automatically when you remove...
Page 85: Set Up An Email Address
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 86: Compose And Send An Email
• To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time.
Page 87: Attach A File To An Email
I can't attach a file to a text message, Attach a file to an email Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 88: Viewing And Replying To Email
User Guide Messages Change the Importance field. Press the key > Save. Viewing and replying to email View saved messages On the home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key >...
Page 89: Delete A Message
User Guide Messages • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key >...
Page 90 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 91 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 92 Set the importance level of email that the email filter applies Sensitivity Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is...
Page 93: Synchronizing Email
About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 94 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 95 Delete a message, Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen, click the Messages icon.
Page 96: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.
Page 97 > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. On the home screen, click the Messages icon.
Page 98: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 99: Reply To Or Forward A Text Message
User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.
Page 100: Cell Broadcasting
Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 101 User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...
Page 102: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 103 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 104 About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 105 User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. Click Download Attachment or Download File. Click the folder that you want to save the file or attachment in.
Page 106: Contact Cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth technology.
Page 107: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 108: Reset A Blocked Message Counter
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
Page 109 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Page 110 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
Page 111 User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, Attachment indicators in S/MIME and PGP protected messages...
Page 112 Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
Page 113: Change Options For Downloading Attachments In Encrypted Messages
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 114: Change The Default Message Classification
Sent Items folder. Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 115 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Page 116: I Can't Open An Attachment In An Encrypted Message
Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP...
Page 117: Troubleshooting: Messages Application
About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Page 118: Some Messages No Longer Appear On My Smartphone
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 119: Message Inbox
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 120 Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 121 Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported.
Page 122: I'm Not Receiving Text Messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 123: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 124 Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 125 For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. On the home screen or in a folder, click the Files icon.
Page 126: Managing Files And Attachments
User Guide Files and attachments Click a folder. Press the key > Paste. Related information Send a file, Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. On the home screen or in a folder, click the Media icon or Files icon.
Page 127 Hide a file or folder, Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 128 User Guide Files and attachments In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.
Page 129 User Guide Files and attachments • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key.
Page 130: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 131: Media
Supported picture file extensions, Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 132: Amplify The Volume Using The Audio Boost Feature
> Save. Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
Page 133 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 134: Sort Media Files
Click a sorting option. About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Page 135: Receive A Media File Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. In the Accept connection request dialog box, click Yes.
Page 136 For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions, Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • •...
Page 137: Shuffle Or Repeat Songs
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 138: Rename Or Delete A Playlist
User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the home screen, click the Media icon > Music icon. Click Playlists.
Page 139: Display Closed Captions In Videos
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.
Page 140: Record A Video
Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the icon.
Page 141: Camera At A Glance
If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. Change the Folder field. Press the key > Save. Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance...
Page 142: Take A Picture
User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture...
Page 143 User Guide Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.
Page 144: Reduce Blurriness In The Pictures That You Take
User Guide Media • To turn off autofocus, click Off. Turn off digital zoom for the camera On the home screen, click the Camera icon. Press the key > Options. Clear the Digital Zoom checkbox. Press the key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.
Page 145 > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the home screen, click the Camera icon. Press the key >...
Page 146: View Pictures As A Slide Show
I receive an error message after I rotate a picture, Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.
Page 147: Voice Notes
User Guide Media Change your slide show options On the home screen, click the Media icon. Press the key > Media Options. • To change the number of seconds between slides in a slide show, change the Slide Show Interval field. •...
Page 148: Troubleshooting: Media
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 149: I Can't Open Media Files
If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 150 My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 151: Ring Tones, Sounds, And Alerts
All Alerts Off profile About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
Page 152 Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 153: Add Or Delete A Contact Alert
• To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm,...
Page 154: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 155: Troubleshooting: Ring Tones, Sounds, And Alerts
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 156: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 157: Browser Basics
Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
Page 158: View Your Browser History
To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.
Page 159: Close The Browser
User Guide Browser On a webpage, press the key. Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture. Press the key >...
Page 160: Browser Bookmarks
User Guide Browser • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key >...
Page 161 User Guide Browser Click Add. Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. On the home screen, click the Browser icon. Click Bookmarks. Highlight a bookmark. Press the key.
Page 162: Browser Options
> Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen. On the home screen, click the Browser icon.
Page 163 New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. On the home screen, click the Browser icon. Press the key >...
Page 164: Delete Browser History
> Clear All > Delete. Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache.
Page 165: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Page 166 User Guide Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
Page 167: Browser Push
Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 168: Rss Feeds
Clear the Enable Push checkbox. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
Page 169: Troubleshooting: Browser
> Options. In the General section, below Prompt Before, clear the Switching to Carrier Network for Streaming Media checkbox. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file.
Page 170 No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. Related information Turn on, turn off, or check the status of a network connection,...
Page 171: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 172: About Synchronization Conflicts
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 173: Calendar Basics
To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Page 174: Set An Alarm In The Calendar
Click a calendar. Meetings Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Page 175: Respond To A Meeting Invitation
Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 176 > Save. Forward a meeting invitation Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 177: Calendar Options
User Guide Calendar • To email the meeting organizer, click Email Organizer. • To emaill all meeting participants, including the organizer, click Email All Attendees. Calendar options Change how the calendar is displayed On the home screen, click the Calendar icon. Press the key >...
Page 178: Show Tasks In The Calendar
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 179: Create A Conference Call Meeting From Your Smartphone
For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Page 180: Troubleshooting: Calendar
Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 181 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 182: Contacts
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact.
Page 183: Change Or Delete A Contact
Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key >...
Page 184: Change Or Delete A Sim Card Contact
> Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 185: About Categories
User Guide Contacts When you are composing a message, press the key > Attach > Contact. Find and highlight a contact. Press the key > Continue. Related information I can't attach a file to a text message, Add a contact picture for caller ID On the home screen, click the Contacts icon.
Page 186: Synchronizing Contacts
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 187: About Backing Up And Restoring Smartphone Data
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 188: Personal Distribution Lists
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. On the home screen, click the Contacts icon.
Page 189: Multiple Contact Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 190: Change The Display Options For Contacts
User Guide Contacts If necessary, click General Options. Clear the Confirm Delete checkbox. Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. On the home screen or in a folder, click the Options icon.
Page 191: Troubleshooting: Contacts
SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 192 The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
Page 193: Clock
Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 194: Change The Clock Face
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key >...
Page 195: Silence The Alarm
• To turn off the flashing LED notification, select the Disable LED checkbox. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. •...
Page 196: Use The Stopwatch
User Guide Clock Use the stopwatch On the home screen or in the Applications folder, click the Clock icon. Press the key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. •...
Page 197: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press key >...
Page 198: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 199: Change The Status Of A Task
User Guide Tasks and memos Change the status of a task On the home screen or in the Applications folder, click the Tasks icon. Highlight a task. Press the key. • To mark the task as complete, click Mark Completed. •...
Page 200: Synchronizing Tasks And Memos
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 201 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 202: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 203: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 204: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance...
Page 205 In the pop-up menu that appears, tap the special character or the letter with an accent. Hide the keyboard Your BlackBerry smartphone shows the keyboard when you click a text field, and hides it when you click away from a text field. You can hide the keyboard manually to display more content on the screen.
Page 206: Typing Input Methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
Page 207: Type Text Using Suretype Technology
Type text using SureType technology, Type text using multi-tap, Type text using SureType technology Before you begin: To perform this task, you must be using your BlackBerry smartphone in portrait view while using the reduced keyboard with the SureType input method turned on.
Page 208 Type text using multi-tap Before you begin: To perform this task, you must be using your BlackBerry smartphone in portrait view while using the reduced keyboard with the multi-tap input method turned on. If you're using the multi-tap input method, your smartphone doesn't display a list of suggested words. You must press a key once to type the first letter on a key, and twice to type the second letter on the key.
Page 209: Set The Trackpad Sensitivity
User Guide Typing Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Page 210: Custom Dictionary
Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 211 User Guide Typing Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.
Page 212: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
Page 213: Troubleshooting: Typing
User Guide Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. Press the key > Check Spelling. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. •...
Page 214 User Guide Typing If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again. Related information Change your typing style,...
Page 215: Keyboard
> Save. Change the default keyboard for portrait view You can set your BlackBerry smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. On the home screen or in a folder, click the Options icon.
Page 216: Assign An Application To A Convenience Key
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 217: No Application Opens When I Press A Convenience Key
User Guide Keyboard Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Page 218 User Guide Keyboard • If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key. Related information Assign an application to a convenience key,...
Page 219: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 220 Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Page 221: Troubleshooting: Language
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
Page 222: Screen Display
To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...
Page 223: Organizing Applications On The Home Screen
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
Page 224: Change Where Apps That You Download Appear
User Guide Screen display Move an application icon On the Home screen or in an application folder, highlight an application icon. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. •...
Page 225: Turn On Flashing Led Notification For Wireless Coverage
> Save. Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.
Page 226 Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 227: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 228: Gps Technology
> Save. Turn on GPS technology Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
Page 229: Prevent Others From Tracking Your Location
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 230: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 231: Compass
You can also use the Compass application with location-based applications, such as the Maps application that might be preloaded on your BlackBerry smartphone, to provide you with information such as driving directions or your position in relation to points of interest. The Compass application is most accurate when you place your smartphone on a flat surface or hold it horizontally.
Page 232 I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. •...
Page 233: Maps
Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 234 On a map, press the > Clear Map. View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. Highlight an underlined address.
Page 235 User Guide Maps • To zoom to a point on a map, press the key > Zoom to Point. • To zoom out, on the screen, slide your fingers apart. Pan a map On the home screen, click the Maps icon. If your smartphone is in zoom mode, press the key >...
Page 236 User Guide Maps Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. Click OK. Delete a location from your list of favorites On the home screen, click the Maps icon.
Page 237: Personalize: Maps
User Guide Maps Select a promotion. Select Show Coupon. View more promotion details On the home screen, click the Maps icon. Tap the icon. Do any of the following: • To view the promotion location, select Map. • To view directions to the promotion location, select Route, confirm the Start and End locations, and select Search.
Page 238: Change The Display Language For Maps
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 239: Troubleshooting: Maps
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 240: Applications
About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 241: View Properties For An Application
Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Page 242: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following:...
Page 243 User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
Page 244 If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203: Application process Reset your smartphone.
Page 245 BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 246: Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 247: Change Your Blackberry Id Information
You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.
Page 248: Blackberry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 249 On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Page 250: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 251 Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
Page 252: Manage Connections
Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 253: About Roaming And International Roaming
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
Page 254: Switch Wireless Networks Manually
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges.
Page 255: Preferred Wireless Network List
Add a wireless network to the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 256: Delete A Wireless Network From The Preferred Wireless Network List
Delete a wireless network from the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 257: Wireless Coverage Indicators
I can't connect to the mobile network, Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.
Page 258: I Can't Connect To The Mobile Network
Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 259: Wi-Fi Technology
3G or 2G & 3G/4G or 2G & 3G/H+. The options that appear in the Network Mode field depend on your wireless service provider. Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry smartphone. Possible solutions Try the following actions: • Verify that you're in a wireless coverage area.
Page 260 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 261 • To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start. • To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN.
Page 262: Change, Move, Or Delete A Saved Wi-Fi Network
Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 263 SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS IP address and DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access...
Page 264 User Guide Manage Connections Option Description WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type.
Page 265 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 266 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 267 About emergency calls and Emergency Callback Mode, Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • Verify that you turned on the connection to the Wi-Fi network.
Page 268 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi...
Page 269: Mobile Hotspot Mode
About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
Page 270 If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
Page 271 Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power.
Page 272: Troubleshooting: Mobile Hotspot Mode
Verify that your mobile network connection and your Wi-Fi connection are both turned on. • Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.
Page 273: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 274 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 275: Send Contact Cards Using Bluetooth Technology
User Guide Bluetooth technology During a call, press the key > Activate <Bluetooth device>. Related information Turn on or turn off Bluetooth technology, Share contacts with a paired Bluetooth enabled car kit On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections >...
Page 276: Bluetooth Technology Options
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
Page 277: Turn Off A Bluetooth Profile
Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data. This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Dial-Up Networking Bluetooth enabled computer.
Page 278 Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Related information Create a category for contacts, tasks, or memos,...
Page 279: Restrict Outgoing Calls
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. In the Device Name field, type a name for your BlackBerry smartphone. Press the key > Save. Turn off or turn on the Bluetooth connection notification On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 280: Turn Off Automatic Reconnection To Bluetooth Enabled Devices
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 281: Troubleshooting: Bluetooth Technology
I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
Page 282: I Lose My Connection With A Bluetooth Enabled Car Kit
I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 283: I Can't Share Contacts With A Paired Bluetooth Enabled
Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 284: Media Server
Share media files using the media server Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the same Wi-Fi network as the device you want to share media files with.
Page 285 The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. On the home screen, click the Media icon. Press the key > Media Server. Click Preferences > Edit. Type a display name for your BlackBerry smartphone. Click OK.
Page 286: Smart Accessories
About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 287: Change A Dock Profile
Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone.
Page 288: Power And Battery
Remove the battery door To remove the battery door, press the button at the bottom. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
Page 289 User Guide Power and battery Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted.
Page 290: Reset Your Smartphone
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 291 Turn on or turn off battery saving mode When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are restored.
Page 292: Troubleshooting: Power And Battery
My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below.
Page 293: Storage Space And Media Cards
About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Page 294 To remove the battery door, press the button at the bottom. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
Page 295 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 296: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card, Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. On the home screen, click the Setup icon.
Page 297: About Compression
Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. On the home screen or in a folder, click the Options icon.
Page 298: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 299: Troubleshooting: Storage Space And Media Cards
My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •...
Page 300 The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 301: Search
Change what happens when you type on the Home screen, Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network.
Page 302: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 303: Message Search Criteria
Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages.
Page 304: Do More With Your Message Search Results
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results In the search results, highlight a message. Press the key.
Page 305: Troubleshooting: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 306 User Guide Search Related information Turn on, turn off, or check the status of a network connection,...
Page 307: Security
BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.
Page 308: Set Or Change Your Smartphone Password
My smartphone prompts me to make an emergency call when I type a password, Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.
Page 309: Change When Your Smartphone Locks Automatically With A Password
Security Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: •...
Page 310: Delete Smartphone Data, Third-Party Applications, Or Media Card Files
Security Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
Page 311: Change Parental Controls
To allow access to Twitter, select the Twitter checkbox. • To allow picture taking, select the Camera checkbox. • To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox. Press the key > Options. Press the key > Save.
Page 312: Password Keeper
User Guide Security Press the key > Save. Enter your four-digit PIN. Click OK. Related information I forgot the PIN for Parental Controls, Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password.
Page 313 User Guide Security Copy a password On the home screen or in the Applications folder, click the Password Keeper icon. Highlight a password. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard.
Page 314: Turn On Encryption
About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
Page 315 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 316: Sim Card
Security SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider.
Page 317 On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox. •...
Page 318: About Pgp Keys
About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
Page 319 If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
Page 320 Key. Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. On the home screen or in a folder, click the Options icon.
Page 321 Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
Page 322 User Guide Security Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later.
Page 323 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
Page 324 Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate On the home screen or in a folder, click the Options icon.
Page 325: Certificate Servers
> Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. On the home screen or in a folder, click the Options icon.
Page 326: Change Connection Information For A Certificate Server
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server On the home screen or in a folder, click the Options icon.
Page 327: Key Store
> Change Key Store Password. Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically.
Page 328 Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 329: Change The Refresh Rate For Certificate Revocation Lists
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 330: Import A Certificate From A Smart Card
S/MIME-protected messages. Turn on two-factor authentication Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. On the home screen or in a folder, click the Options icon.
Page 331 Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 332 You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.
Page 333: Vpn Settings
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 334 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location.
Page 335 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 336 Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 337: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your...
Page 338 Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
Page 339: I Forgot The Pin For Parental Controls
User Guide Security I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data. Related information Change Parental Controls, Turn off Parental Controls, Delete smartphone data, third-party applications, or media card files,...
Page 340: Service Books And Diagnostic Reports
I can't run or submit a diagnostic report, Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
Page 341: Set A Default Recipient For Diagnostic Reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 342 User Guide Service books and diagnostic reports • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run, view, send, or delete a diagnostic report,...
Page 343: Synchronization
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 344: Manage Email Reconciliation Conflicts
Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.
Page 345: Your Smartphone
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 346: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 347 Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 348: Accessibility Options
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the home screen, click the Media icon. Press the key >...
Page 349: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 350: Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 351: Voice Dialing
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 352: Typing Accessibility Options
To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 353 User Guide Accessibility options • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. • To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap.
Page 354: Calculator
Calculator Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.
Page 355: Glossary
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.
Page 356 User Guide Glossary BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
Page 357: Legal Notice
© ® ® ® 2012 Research In Motion Limited. All rights reserved. BlackBerry , RIM , Research In Motion , and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 358 Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer ® Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for...
Page 359 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
Page 360 User Guide Legal notice National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: •...
Page 361 This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. BlackBerry Torch 9860 smartphone model number: RDP71UW or RDQ71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

This manual is also suitable for:

Torch 9860