Page 1 BlackBerry Torch 9800 Smartphone User Guide Version: 6.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWDT643442-941426-0125015955-001...
Page 3: Table Of Contents
Contents Quick Help... Top 10... Getting to know your smartphone... Tips... Make it yours... Shortcuts... Phone shortcuts... Message shortcuts... File and attachment shortcuts... Typing shortcuts for the slide-out keyboard... Media shortcuts... Browser shortcuts... Calendar shortcuts... Search shortcuts... Map shortcuts... Troubleshooting: Shortcuts... Phone...
Page 4 Troubleshooting: Voice dialing... Messages... Email... PIN messages... Text messages... Security options for messages... Attachments... S/MIME-protected messages... IBM Lotus Notes native encrypted messages... PGP protected messages... Message shortcuts... File and attachment shortcuts... Troubleshooting: Messages... Files... File basics... Managing files and attachments... File and attachment shortcuts...
Page 5 Flashing LED... Change alarm notification options... Turn on event sounds... Troubleshooting: Ring tones, sounds, and alerts... Browser... Browser basics... Browser bookmarks... RSS feeds... Browser options... Browser security... Browser push... Browser shortcuts... Troubleshooting: Browser... Calendar... Calendar basics... Meetings... Conference call meetings... Synchronizing calendar...
Page 6 Set options for bedside clock mode... Use the stopwatch... Use the timer... Change timer notification options... Troubleshooting: Clock... Tasks and memos... Create a task or memo... Send a task or memo... Change or delete a task or memo... Change the status of a task... Hide completed tasks...
Page 7 Add a display language... Delete a language... Troubleshooting: Language... Screen display... Set options for backlighting... Use a picture as your device wallpaper... Change the display font... Organizing applications on the Home screen... Add a message that appears when your device is locked... Set the touch screen sensitivity...
Page 8 About updating the BlackBerry Device Software... Update the BlackBerry Device Software over the wireless network... Return to or delete the previous version of the BlackBerry Device Software... Update the BlackBerry Device Software from a web site... Update the BlackBerry Device Software using the BlackBerry Desktop Software...
Page 9 View, submit, or delete a diagnostic report... Set a default recipient for diagnostic reports... I cannot run or submit a diagnostic report... View the version number of the BlackBerry Device Software on your device... Synchronization... About synchronization... Reconcile email over the wireless network...
Page 10 Delete email on your device and in your email application on your computer... Synchronize organizer data over the wireless network... About synchronization conflicts... Manage email reconciliation conflicts... Manage data synchronization conflicts... About backing up and restoring device data... Empty the deleted items folder on your computer from your device... Troubleshooting: Synchronization...
Page 11: Quick Help
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 12 BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 13: Supported Audio And Video File Formats
> Set As Wallpaper. Related topics My display changed, 215 Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported. Type Audio File format •...
Page 14 Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
Page 15: Getting To Know Your Smartphone
User Guide Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation.
Page 16 User Guide Home Important keys Front keys Name Trackpad Actions • Slide your finger to move around the screen. • Press (click) to select an item. Quick Help...
Page 17 • End a call. • Return to the Home screen. • Press and hold to turn on or turn off your BlackBerry® device. Actions • Lock or unlock the screen. • Press and hold to turn on or turn off your device.
Page 18 About the slider and keyboard The slider enables you to use your BlackBerry® device when it is open or closed. For example, when the slider is closed, you can use the touch screen keyboard to type short responses to messages. When the slider is open, the slide-out keyboard is available for you to type longer messages, access keyboard shortcuts, and type while you view a full screen of content.
Page 19 User Guide Use the Quick Access area to access popular options See all the apps and folders on the Home screen, or minimize your view and view the wallpaper Switch to another app Open an app with a convenience key Use toolbars Use pop-up menus Switch to the Favorites, Media, Downloads, and Frequent...
Page 20: Status Indicators
To show or hide an icon, highlight the icon using the trackpad. Press the Status indicators Home screen new notification unopened message count calendar reminder count missed call count Wi-Fi® turned on Messages key > Show All or Hide. alarm set BlackBerry® Messenger social feeds sending or receiving data roaming Quick Help...
Page 21 User Guide Home screen unopened text message attachment high priority draft Phone missed call placed call Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection.
Page 22 User Guide Phone • For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide. Quick Help...
Page 23 User Guide Quick Help Contacts...
Page 24 User Guide Quick Help Browser...
Page 25 User Guide Quick Help Camera...
Page 26 User Guide Quick Help Pictures...
Page 27 User Guide Quick Help Messages...
Page 28 User Guide Quick Help Cut, copy, and paste...
Page 29: Type Text
Type text Feature availability The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Page 30 BlackBerry® Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon.
Page 31: Tips
On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® device. Highlight and click an area at the top of the Home screen to...
Page 32 User Guide See all the apps and folders on the Home screen, or minimize your view and view the wallpaper Switch to another app Open an app with a convenience key Use toolbars Use pop-up menus Switch to the Favorites, Media, Downloads, and Frequent views Add an app to the Favorites view Change options for the Home screen such as the wallpaper...
Page 33 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® device to turn on and turn off automatically. You can set your device to turn off while you aren't using it for an extended period, like when you sleep.
Page 34 Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
Page 35 The application memory on my device is low, 258 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 36: Make It Yours
Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts.
Page 37: Your Home Screen
User Guide Your Home screen Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. To delete a theme, click the theme. Click Delete. Related topics My display changed, 215 Use a picture as your device wallpaper...
Page 38: Set The Number Of Icons That Appear On The Home Screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the • To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
Page 39 BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 40 Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
Page 41: Add A Contact Alert
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 42: Set The Trackpad Sensitivity
> Save. Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing.
Page 43: Find More Information
> Save. Find more information • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com: Find software, applications, and accessories for your device.
Page 44: Shortcuts
Change your ring tone Check your voice mail Send an incoming call to voice mail when your BlackBerry® device is inserted in a holster Set up speed dial for a contact Add an extension to a phone number Type a letter in a phone number field...
Page 45: File And Attachment Shortcuts
User Guide Move to the last cursor position after you close and reopen a received email or PIN message Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox Mark a message as opened or unopened Add a flag to a message View all flagged messages...
Page 46: Typing Shortcuts For The Slide-Out Keyboard
User Guide Move to the last cursor position after closing and reopening a file or an attachment In a spreadsheet Move to a specific cell View the content of a cell Switch worksheets View or hide columns or rows In a presentation Switch presentation views Move to the next slide when viewing a presentation in slide view...
Page 47: Media Shortcuts
Press the Alt key and click the trackpad. Press the Left Shift key or Right Shift key and click the trackpad. Press the key on the top of your BlackBerry® device. Press the key. Press and hold the Volume Up key on the right side of your device.
Page 48: Browser Shortcuts
User Guide Zoom in Zoom out Pan up Pan down Pan right Pan left Rotate Camera and video camera Zoom in before you take a picture or record a video Zoom out before you take a picture or record a video Take a picture Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options.
Page 49: Calendar Shortcuts
User Guide View a list of web pages that you have visited recently Refresh a web page Find text on a web page Open the browser options Move around a web page Move up a screen Move down a screen Move to the top of a web page Move to the bottom of a web page Calendar shortcuts...
Page 50: Map Shortcuts
User Guide Search for an item on your BlackBerry® device Search for a contact in a list of contacts Search for text in a message Search for text in a file or an attachment Search for text on a web page Search for text in a presentation Note: You can change what happens when you type on the Home screen.
Page 51: Phone
• To view your active phone number, from the Home screen, press the screen, above the tabs. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Page 52: Answer A Second Call
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 53 1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
Page 54: Emergency Calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.
Page 55: Voice Mail
User Guide • To mute the volume, press the key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you. Related topics Mute a call, 50 Amplify the volume using the audio boost feature, 132 Improve sound quality for media files, 132 Change the default volume for calls You can increase or decrease the default volume for calls.
Page 56: Speed Dial
I cannot check my voice mail, 66 Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
Page 57: Call Waiting, Call Forwarding, And Call Blocking
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
Page 58: Forward Calls
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 59: Fixed Dialing And Smart Dialing
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 60 User Guide Related topics I cannot make or receive calls, 66 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 61: Conference Calls
Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the key >...
Page 62: Call Logs
Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days. Send a call log 1.
Page 63: Delete Call Logs
User Guide 4. Press the key > View > History. 5. Press the key > Forward. Delete call logs 1. From the Home screen, press the 2. Click the Call Log icon. 3. Do one of the following: • To delete a single call log, highlight a call log. •...
Page 64: Multiple Phone Numbers
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 65: Phone Options
User Guide Phone options Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Allow Outgoing Calls While Locked check box. 4. Press the key >...
Page 66: Turn On Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 67: Phone Shortcuts
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.
Page 68: Troubleshooting: Phone
Switch the active phone number, 62 My phone number appears as Unknown in the Phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 69: I Cannot Make Calls Using A Voice Command
I cannot change the number of times that my device rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Page 70: Voice Commands
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength"...
Page 71: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
Page 72: Improve Voice Recognition
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Page 73: Messages
Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.
Page 74: Check Spelling
When you are composing a message, press the Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 75: Add Or Change Your Signature
> Save. Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the...
Page 76: Viewing And Replying To Email
About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon.
Page 77: Save A Message
You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.
Page 78 • To change a flag, click Flag Properties. Change the flag properties. Press the • To remove a flag, click Clear Flag. Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
Page 79 If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry®...
Page 80 I cannot file email, 119 Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 81: Email Options
3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 82 Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon.
Page 83 By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
Page 84 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 85: Create An Email Filter
User Guide Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™...
Page 86 Set the sensitivity level of email that the email filter applies to. Set whether email that the email filter applies to is forwarded to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 87: Synchronizing Email
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 88: Empty The Deleted Items Folder On Your Computer From Your Device
Delete messages, 75 Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 89: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages.
Page 90 User Guide • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • To resend the message without changing it, click Resend. Related topics I cannot send messages, 117 Reply to or forward an email or PIN message In a message, press the key.
Page 91: Viewing And Replying To Pin Messages
User Guide 3. Select the Display PIN Messages in Red check box. 4. Press the key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo.
Page 92 User Guide Save a message 1. On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the key > Save. Delete messages On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the •...
Page 93: Text Messages
User Guide Some messages no longer appear on my device, 119 Open a new message automatically when you remove your device from your holster 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3.
Page 94: Composing And Sending Text Messages
User Guide If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application. Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider.
Page 95: Forward A Text Message
User Guide 4. Press the key > Save. Forward a text message You cannot forward text messages that contain content that is copyright protected. In a message, press the key > Forward or Forward As. Attach a file to a text message 1.
Page 96: Viewing And Replying To Text Messages
User Guide 2. Highlight the message. 3. Press the key > Delete. Viewing and replying to text messages Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1.
Page 97: Add An Appointment To Your Calendar From A Text Message
User Guide 2. Press the key. 3. Click Save <media type>. 4. Click Save. Save a vCard contact attachment from a message If you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to your contact list.
Page 98: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 99: Hide The New Or Unopened Message Indicator
User Guide Some messages no longer appear on my device, 119 Turn off AutoText for text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the SMS Text section, select the Disable AutoText check box. 4.
Page 100: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 101: Security Options For Messages
Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 102: Reset A Blocked Message Counter
User Guide Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box. 4.
Page 103: Attachments
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 104 Cancel Download. Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 105: S/Mime-Protected Messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 106 > Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 107 > Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Messages...
Page 108 S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.
Page 109 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 110 > Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon.
Page 111: Ibm Lotus Notes Native Encrypted Messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.
Page 112: Pgp Protected Messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 113 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 114 The message is strongly encrypted. The message is weakly encrypted. Description Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the sender’s PGP® key.
Page 115: Change Options For Downloading Attachments In Encrypted Messages
Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 116 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 117: Message Shortcuts
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 118: File And Attachment Shortcuts
User Guide Move to the last cursor position after you close and reopen a received email or PIN message Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox Mark a message as opened or unopened Add a flag to a message View all flagged messages...
Page 119: Troubleshooting: Messages
If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
Page 120: I Am Not Receiving Messages
I am not receiving messages Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 121 Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 122 Email filters, 82 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
Page 123: I Cannot Attach A File To A Text Message
I cannot use a shortcut to view one type of message in a message inbox If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
Page 124 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.
Page 125: Files
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Page 126 To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon.
Page 127: Managing Files And Attachments
User Guide Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 128 • To delete a file, click Delete. Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 129 User Guide Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit. •...
Page 130: File And Attachment Shortcuts
User Guide • To zoom back to the original slide size, press the Save a slide 1. When viewing a presentation in slide view, press the 2. Type a name for the file. 3. Click Save. File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 131: Troubleshooting: Attachments
A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the •...
Page 132: Media
User Guide Media Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls don't appear at the bottom of the screen, click the trackpad. •...
Page 133 Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 134: Rename Or Delete A Playlist
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon.
Page 135: Podcasts
Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device. 1. On the Home screen, click the Media icon.
Page 136: Adjust The Volume
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon.
Page 137: Videos
> Save. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 138: Video Camera
3. Change the Close Media Player When Inactive field. Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. key on the top of your device. To turn off mute, press the Media key again.
Page 139: Record A Video
User Guide Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon.
Page 140: Camera
User Guide Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture 1. On the Home screen, click the Camera icon.
Page 141 User Guide View properties for a media file, 133 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2.
Page 142: Pictures
Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment in a text message or highlight a picture on a web page.
Page 143: View Pictures As A Slide Show
5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 144: Voice Notes
User Guide 4. Click Import Pictures. To delete the folders from the Pictures application, highlight the folder. Press the that you imported remain in their original location, but are deleted from the Pictures application. To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder.
Page 145: Ring Tones
> Save. Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon.
Page 146: Play A Media File
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 147: Media Storage
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.
Page 148: Turn Off Media Card Support
About file encryption File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.
Page 149: Import Pictures To The Pictures Application
5. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 150: Transferring And Downloading Media Files
If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit for your computer.
Page 151: Blackberry Desktop Software
Transfer a file from your computer to your device using your device as a USB memory drive, 12 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® for BlackBerry devices. You can send only media files that you have added.
Page 152: Supported Audio And Video File Formats
User Guide Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported. Type Audio Video For information about codecs and recommended video and audio file formats for your device, visit smartphones and click Multimedia >...
Page 153: Troubleshooting: Media
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device. Related topics...
Page 154: I Cannot Save Media Files
User Guide Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power.
Page 155: My Device Does Not Recognize My Media Card
If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file.
Page 156: Ring Tones, Sounds, And Alerts
• Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 157: Add A Custom Profile
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 158: Flashing Led
Related topics Silence the alarm, 191 Flashing LED The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses. Flashing LED color Green Blue...
Page 159: Turn On Event Sounds
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 160: Browser
About tabbed browsing With tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser.
Page 161 User Guide • To zoom in, on the trackpad, slide your finger up. • To zoom out, on the trackpad, slide your finger down. To turn off zoom mode, press the Move back or forward a web page 1. On a web page, press the Menu key. 2.
Page 162: Turn On Browser Shortcuts
User Guide Turn on browser shortcuts 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, select the Enable Keyboard Shortcuts check box. 4. Press the key > Save. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the key >...
Page 163: Browser Bookmarks
User Guide Viewing pictures and playing media files Play a media file on a web page 1. On a web page, click a media file. 2. Click Open. Related topics Supported audio and video file formats, 11 I cannot play a song or video on a web page, 169 View a full picture on a web page 1.
Page 164: Rss Feeds
• To delete a bookmark folder, click Delete Folder. RSS feeds For more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help.
Page 165: Browser Options
About RSS feeds You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location.
Page 166: Stop Blocking Pop-Ups On Web Pages
• To receive a prompt confirming that you want to close the browser after you press the Browser on Escape check box. • To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box.
Page 167: Browser Security
Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 168 > Save. Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 169: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 170: Browser Shortcuts
User Guide Option Description SMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway.
Page 171: Troubleshooting: Browser
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using.
Page 172: Calendar
• To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 173: Meetings
Switch calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider.
Page 174: Respond To A Meeting Invitation
To return to the meeting invitation, press the Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 175: Conference Call Meetings
Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
Page 176: Create A Conference Call Meeting From Your Device
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this feature.
Page 177: Synchronizing Calendar
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 178 About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 179: Calendar Options
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Page 180: Calendar Shortcuts
3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 181: Troubleshooting: Calendar
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Page 182 User Guide Try the following actions: • If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section. •...
Page 183: Contacts
6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Page 184: Customizing Contacts
• To delete a contact, click Delete. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 185: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 186: Synchronizing Contacts
4. Press the key > Save. If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related topics...
Page 187 About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 188: Personal Distribution Lists
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry® device do not appear in the email application on your computer. 1. On the Home screen, click the Contacts icon.
Page 189: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 190: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 191 User Guide To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures. Related topics Add a contact picture for caller ID, 40 Change or delete a contact picture, 183 Contacts...
Page 192: Clock
User Guide Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 193: Display A Second Time Zone On The Clock
User Guide Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1.
Page 194: Turn On Bedside Clock Mode
User Guide Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2.
Page 195: Change Timer Notification Options
If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the key >...
Page 196: Tasks And Memos
User Guide Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 197: Hide Completed Tasks
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 198: Synchronize Organizer Data Over The Wireless Network
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 199: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 200: Turn Off The Prompt That Appears Before You Delete Items
User Guide To delete a category, highlight the category. Press the Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 201: Typing
• If you are using the slide-out keyboard, press the Symbol key. Press the letter key that appears below the symbol. • If you are using your BlackBerry® device in portrait view with the SureType® input method, press the Symbol key. To see more symbols, press the Symbol key again.
Page 202: Typing Input Methods
Switch typing input methods when you are typing To perform this task, you must be using your BlackBerry® device in portrait view with the touch screen keyboard. You can switch between the SureType keyboard, the multi-tap keyboard, and the full keyboard.
Page 203: About Typing Using Different Keyboard Styles
SureType technology and multi-tap input methods About typing using different keyboard styles When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device.
Page 204: Typing Options
Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
Page 205: Spelling Checker
User Guide 3. Clear the Audible Roll check box. 4. Press the key > Save. To turn on trackpad sounds again, select the Audible Roll check box. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
Page 206: Custom Dictionary
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before you send an email message.
Page 207: Autotext
AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 208: Typing Shortcuts For The Slide-Out Keyboard
User Guide 3. Highlight an AutoText entry. 4. Press the key. • To change the AutoText entry, click Edit. Change the entry. Press the • To delete the AutoText entry, click Delete. Undo an AutoText change If the AutoText feature changes a word that you do not want to change, you can undo the change. To undo an AutoText change when you are typing, press the Typing shortcuts for the slide-out keyboard Depending on the typing input language that you are using, some shortcuts might not be available.
Page 209: Troubleshooting: Typing
User Guide Copy highlighted text Paste text Troubleshooting: Typing SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination.
Page 210: Keyboard
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 211: Set The Trackpad Sensitivity
User Guide Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2.
Page 212: Language
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. Change the language 1.
Page 213: Add A Display Language
User Guide Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit your computer. Connect your device to your computer and open the BlackBerry Desktop Software.
Page 214: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.
Page 215: Organizing Applications On The Home Screen
User Guide Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu.
Page 216: Add A Message That Appears When Your Device Is Locked
User Guide • To move the application icon into an application folder, click Move to folder. Click an application folder. • To move the application icon out of an application folder, click Move to folder. Click Home or an application folder. Add a message that appears when your device is locked 1.
Page 217: Themes
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.
Page 218 The screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.
Page 219: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 220: Get Your Gps Location
Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPS receiver.
Page 221: Troubleshooting: Gps Technology
• If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
Page 222: Maps
GPS receiver to perform this task. View an address on a map using a link When your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your device underlines the address. 1. Highlight an underlined address.
Page 223 6. Click Search. Pan a map To pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed at the top of the map. 1. If your device is in zoom mode, click the trackpad to switch to pan mode.
Page 224 User Guide View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On a map or in a list of points of interest, highlight a point of interest. 2. Press the key >...
Page 225: Map Options
Set options for backlighting, 212 Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.
Page 226: Troubleshooting: Maps
Troubleshooting: Maps Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Page 227: Applications
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact.
Page 228: About Adding Applications
BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
Page 229: About Social Networking Applications
BlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BlackBerry Messenger, you can share pictures, lists, appointments, and more.
Page 230: Delete An Application
I cannot add, update, or return to the previous version of an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator.
Page 231: Blackberry Device Software
• your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device.
Page 232: Update The Blackberry Device Software Over The Wireless Network
Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Page 233: Update The Blackberry Device Software Using The Blackberry Desktop Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 234 BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card. BlackBerry Device Software...
Page 235: Manage Connections
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.
Page 236: Turn On Or Turn Off Data Service Or Set Roaming Options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.
Page 237: Mobile Network
For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Page 238: Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 239 To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.
Page 240: Error Messages
Try the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly. • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
Page 241: Wi-Fi Technology
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 242 • To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click Move. Click a new location.
Page 243 Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 244 User Guide Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase...
Page 245: Uma Connection Settings
Install a root certificate on your device You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your device and your computer.
Page 246 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 247: Bluetooth Technology
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device.
Page 248: Turn On Bluetooth Technology
Pair with a Bluetooth enabled device You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
Page 249: Receive A Media File Using Bluetooth Technology
To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen. 1. In the dialog box that appears on your device, click Yes.
Page 250: Bluetooth Technology Options
BlackBerry® Desktop Software so that you can synchronize your organizer data. Dial-Up Networking This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth (DUN) enabled computer that is running BlackBerry Desktop Software.
Page 251: Restrict Outgoing Calls
SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit.
Page 252 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the key > Save. Turn off Bluetooth connection notification 1.
Page 253 > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 254 Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit.
Page 255: Power And Battery
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key.
Page 256 User Guide Set your BlackBerry® device to turn on and turn off automatically. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
Page 257: Memory And Media Cards
About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.
Page 258: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.
Page 259: Tips: Freeing And Conserving Storage Space
Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
Page 260: Troubleshooting: Storage And Media Cards
The application memory on my device is low When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list.
Page 261: Search
Search Search for an item You can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon.
Page 262: Message Search Criteria
• To add all the messages from the search results to your message inbox, click Add All. Description Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Specify one or more contacts or email addresses that your device should search for in messages.
Page 263: Search For Text In A Message, In A File, Or On A Web Page
• To delete a saved search, click Recall. Highlight a search. Press the Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 264: Search Shortcuts
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Search for a contact in a list of contacts Search for text in a message...
Page 265: Sim Card
User Guide SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
Page 266: Change Or Delete A Sim Card Contact
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 267: Protect Your Sim Card With A Pin Code
User Guide Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1.
Page 268: Security
If your device uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well.
Page 269: Lock Your Device
For more information, contact your administrator. Do one of the following: • To lock your BlackBerry device, if you have set a device password, on the Home screen or in a folder, click the Password Lock icon. •...
Page 270: Password Keeper
User Guide If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
Page 271 User Guide 4. Press the key > Save. Change the password keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. Delete a password from the password keeper 1.
Page 272: Encryption
About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 273: About Encryption Keys
Set encryption strength If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked.
Page 274: Memory Cleaning
If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software.
Page 275: Certificates
A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator.
Page 276 When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.
Page 277 (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 278: Delete A Certificate
To view all the certificates on your BlackBerry® device, press the Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 279 User Guide Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
Page 280: Certificate Options
User Guide Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon.
Page 281 6. Press the key > Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.
Page 282: Pgp Keys
Depending on your organization, enrollment for a certificate might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messages on your computer.
Page 283 User Guide 7. Click Add PGP Key to Key Store. Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key >...
Page 284 Fingerprint Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP.
Page 285 > Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
Page 286 6. Press the key > Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1.
Page 287: Certificate Servers
• Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP-enabled server, try using the default connection type.
Page 288: Connection Options For Ocsp And Crl Servers
Type the port number for your organization’s network. The default port number is 389. Specify whether you must log in to the server. Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the server.
Page 289: Key Store
User Guide Key store About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • Personal certificates (certificate and private key pairs) •...
Page 290: Change The Service That Your Device Uses To Download Certificates
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. For security reasons, If you do not want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 291: Smart Cards
S/MIME-protected messages. Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. 1. On the Home screen or in a folder, click the Options icon.
Page 292: Import A Certificate From A Smart Card
About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 293 Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device.
Page 294: Vpn Settings
4. Press the key > Save. Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. On the Home screen or in a folder, click the Options icon.
Page 295: Verify Security Software Manually
PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator.
Page 296: Third-Party Application Control
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 297: Turn Off A Prompt For A Third-Party Application Connection
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator.
Page 298 Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software. Security Data Set whether third-party applications can access certificates or keys in the key store on your device.
Page 299: Troubleshooting: Security
Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 300: Service Books And Diagnostic Reports
If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Page 301: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 302: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Page 303: Delete Email On Your Device And In Your Email Application On Your Computer
About synchronization conflicts, 86 About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 304: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Page 305: Empty The Deleted Items Folder On Your Computer From Your Device
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 306 I am not receiving email from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 307: Accessibility Options
User Guide Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
Page 308: Audio And Phone Accessibility Options
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 309: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 310: Typing Accessibility Options
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength"...
Page 311: Type Text Using The Predictive Input Method
• To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon.
Page 312: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1.
Page 313: Brickbreaker
User Guide BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 314: Brickbreaker Scoring
To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 315: Set The Paddle Speed
User Guide Set the paddle speed 1. On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options. • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 3.
Page 316: Word Mole Game
User Guide Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 317: Single-Player Games
Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
Page 318: Multiplayer Games
User Guide 3. Click a game. Multiplayer games Invite a player 1. On the Home screen, in the Games folder, click the Word Mole icon. 2. Click New Game > Multiplayer > Invite. 3. Click a contact. 4. Click OK. When a player accepts an invitation, a green indicator appears beside their screen name.
Page 319: Troubleshooting: Word Mole
If you are a game participant, verify that the game organizer did not exit the multiplayer game. Related topics Set multiplayer game options, 316 Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words. Word Mole game...
Page 320: Glossary
Compressed Multipurpose Internet Mail Extensions certificate revocation list CRL server A BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System...
Page 321 User Guide Digital Signature Algorithm DSML Directory Service Markup Language DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module...
Page 322 Media Transfer Protocol OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user.
Page 323 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 324 User Guide Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security Glossary...
Page 325: Legal Notice
User Guide Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 326 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 327 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software.
Page 328 NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Torch™ 9800 smartphone model number: RCY71UW or RDG71UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
Page 329 User Guide Legal notice Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada...

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