I Can't Block Calls; I Can't Check My Voice Mail - Blackberry Torch 9860 User Manual

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I can't block calls

• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless
service provider.
• If the BlackBerry® MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more
information, see the BlackBerry MVS Client User Guide.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability, 16

I can't check my voice mail

Try the following actions:
• If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to check
your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone
number. Check the voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your
wireless service provider or administrator.
Related information
Switch the active phone number, 55
I can't change the number of times that my smartphone rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry®
smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
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