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Other Issues
●
Other Issues
●
This section explains the issues you may encounter while operating your printer and how to solve them.
Unable to Print from a Computer
Memo
● If the following information does not solve the issue, contact your dealer.
● For issues caused by an application, contact the manufacturer of the application.
3
General Causes
„ Common to Windows and Mac OS X
Cause
The printer is in sleep mode.
The printer is turned off.
An Ethernet or USB cable is unplugged.
Something is wrong with a cable.
The printer is off line.
An error message is displayed on the
display screen of the operator panel.
The interface setting is disabled.
Something is wrong with the print
function.
„ For Windows
Cause
The printer is not set as the default
printer.
The output port for the printer driver is
incorrect.
A print job from another interface is in
progress.
"Received invalid data" is displayed on
the display screen and printing cannot
be done.
A print job is automatically canceled.
Remedy
Press the <POWER SAVE> button on the operator
panel to enter the standby mode.
If the sleep mode is not used, disable it from the
<ENTER> button > [Admin Setup] > [Power Setup]
> [Sleep] > [Disable].
Turn on the printer.
Check that the cable is plugged into the printer and
computer properly.
Replace it with a new cable.
Press the <ON LINE> button.
"Error Messages"
or press the <HELP> button on the
operator panel.
Check the setting of the interface being used from the
operator panel.
Check if you can print the contents of the settings.
Remedy
Set the printer as the default printer.
Select the output port to which the Ethernet or USB
cable is connected.
Wait until the print job is done.
Press the <ENTER> button and select [Menus]
>[System Adjust] > [Wait Timeout], and then select
a longer time. The default setting is 40 seconds.
If using Print Job Control, the print job is not authorized
to print, or the Job Accounting log buffer may be full.
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Reference
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page 96
Advanced
page 29
Reference
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Advanced
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