Ip Address Troubleshooting; Dhcp Troubleshooting; Tcp Server Operation Troubleshooting - Sena PS100 User Manual

Maximum number of
remote consoles
already established
Cannot login to Invalid username and/or
console password
C.4 IP address troubleshooting
Problem Cause
Cannot find IP
address of the
HelloDevice Pro
Series
HelloDeviceManager The HelloDevice Pro
cannot probe the Series is not assigned
HelloDevice Pro valid IP address
Series
HelloDeviceManager
and the HelloDevice Pro
Series are not on the
same subnet
C.5 DHCP troubleshooting
Problem Cause
Cannot lease IP DHCP server is not
address working
IP address of the DHCP server does not
HelloDevice Pro extend lease time
Series is changed
C.6 TCP server operation troubleshooting
Problem Cause
Cannot connect to IP configuration of
the HelloDevice Pro remote host is invalid
Series
Host mode of the
HelloDevice Pro Series
serial port is not TCP
server
IP address of the
HelloDevice Pro Series
or TCP/UDP port
number is wrong
DSR option is set but
DSR input is not high
Retry after one of the other remote consoles is finished.
Use valid username and password. If username and/or
password are lost, perform factory default reset using factory
reset switch. Factory default value of username and password
are both admin
Action
Use serial console to find IP address
Use HelloDeviceManager program to probe the HelloDevice
Pro Series on the network
Use serial console to assign valid IP address to the
HelloDevice Pro Series
Run HelloDeviceManager on the PC that is on the same subnet
with the HelloDevice Pro Series
Action
Check if DHCP server is working correctly
Check if DHCP server is working correctly
Action
Check if IP configuration of the remote host is valid
Change the host mode of the HelloDevice Pro Series serial port
to TCP server or TCP server/client
Specify valid IP address and TCP/UDP port number of the
HelloDevice Pro Series
Disable DSR option or make DSR input of the HelloDevice Pro
Series high
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