Ip Address Troubleshooting; Dhcp Troubleshooting; Tcp Server Mode Operation Troubleshooting - Sena HelloDevice LS100 User Manual

Cannot login to Invalid username and/or
console password
C.4 IP Address Troubleshooting
Problem Cause
Cannot find IP
address of the LS100
HelloDeviceManager The LS100 is not
cannot probe the assigned valid IP
LS100 address
HelloDeviceManager
and the LS100 are not
on the same subnet
C.5 DHCP Troubleshooting
Problem Cause
Cannot lease IP DHCP server is not
address working
IP address of the DHCP server does not
LS100 is changed extend lease time
C.6 TCP Server Mode Operation Troubleshooting
Problem Cause
Cannot connect to IP configuration of
the LS100 remote host is invalid
Host mode of the
LS100 serial port is not
TCP server
IP address of the LS100
or TCP port number is
wrong
DSR option is set but
DSR input is not high
TCP connection with
the other host is
established already
Use valid username and password. If username and/or
password are lost, perform factory default reset using factory
reset switch. Factory default value of username and password
are both admin
Action
Use serial console to find IP address
Use HelloDeviceManager program to probe the LS100 on the
network
Use serial console to assign valid IP address to the LS100
Run HelloDeviceManager on the PC that is on the same subnet
with the LS100
Action
Check if DHCP server is working correctly
Check if DHCP server is working correctly
Action
Check if IP configuration of the remote host is valid
Change the host mode of the LS100 serial port to TCP server or
TCP server/client
Specify valid IP address and TCP port number of the LS100
Disable DSR option or make DSR input of the LS100 high
Close established TCP connection or connect later
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