Troubleshooting - Air Techniques ScanX Duo Instruction Manual

TRoUbleshooTInG

Trouble
1 No power No green
light on membrane
switch
2 Green, Blue or Yellow
indicator does not
light .
3 Image Management
Software does not rec-
ognize ScanX
selected .
4 Plate does not scan
properly .
5 No image appears
after scanning .
Important:
Do not allow the PSP to
be exposed to light between
taking an X-ray and scan-
ning with the ScanX.
Page 22
Possible Cause
• Not plugged in.
• No power at Mains Outlet
• ScanX has not been turned on.
• Defective power supply
• Defective light or circuitry.
• Inadequate Computer System.
when
• ScanX has not been turned on.
• The computer connection cable
is loose or defective .
• The computer does not recognize
that ScanX is connected .
• ScanX hardware problem.
• The PSP was not pushed far
enough into ScanX .
• The PSP fed backwards
(printed side towards ScanX) .
• The PSP was erased prior to
scanning .
• X-ray source failed.
• Hardware failure.
Corrective Action
• Check the line cord connection is
firmly plugged in .
• Make sure outlet is grounded and has
power .
• Make sure that the main power
switch is set to ON (1) .
• Call your Air Techniques dealer.
• Call your Air Techniques dealer.
• Verify Computer requirements
(Page 9) .
• Make sure that the POWER switch is
set to ON and the green indicator
light is lit .
• Reconnect the cable. Check for
tightness . Replace if necessary .
• Verify that the Setup program was
correctly installed (Page 13) . Use
different USB port .
• Call your Air Techniques dealer.
• Fully feed the PSP into the Plate
Guide .
• Quickly refeed the plate with the
printed side out .
If Eraser mode was enabled
during scanning, you may need
to retake the image .
• Feed the PSPs into the scanner
immediately and quickly after
removal from the Barrier Envelope .
• Call your X-ray service dealer.
• Call your Air Techniques dealer.
Air Techniques, Inc.