Troubleshooting - Air Techniques ScanX Swift Instruction Manual

Troubleshooting

17. Troubleshooting
Repair work, above and beyond the standard maintenance, should only be performed by qualified
technicians or our service technicians .
Problem
1. ScanX Swift does not
switch on
2. ScanX Swift quickly
switches off again
3. Status or operation LED
does not light up
4. Loud noises during op-
eration after switching on
5. Image editing software
does not recognise
ScanX Swift
6. ScanX Swift does not
react
7. X-ray image does not ap-
pear on the monitor after
scanning
8. X-ray too dark / light
Page 24
Probable cause
• No power to unit
• On/Off switch defective
• Mains cable or one of the plugs
has not been inserted correctly
• Mains supply voltage too low
• Hardware defective
• LED defective
• If the noises persist longer than
30 seconds, then the motor is
defective
• ScanX Swift not switched on
• Connecting cable between
ScanX Swift and PC loose
• PC does not register connec-
tion to ScanX Swift
• Hardware fault
• ScanX Swift has not completed
start procedure
• Plate has been fed backwards
and the inactive side scanned
• Image data on the plate has been
erased, e.g. by ambient light
• No image data on the plate
• X-ray device is faulty
• Problem with the hardware
• Incorrect brightness/ contrast
setting in the software
• Exposed plate subject to effects
of ambient light
• X-ray dose is too low or high
Solution
• Check the power supply adapter and associated
connections
• Check the main fuse box to building
• Inform your Service Technician
• Check the mains cable and all connections
• Check the supply voltage
• Inform your Service Technician
• Inform your Service Technician
• Inform your Service Technician
• Switch on ScanX Swift
• Check the USB cable
• USB-driver not installed or inactive
• Check the USB cable
• Inform your Service Technician
• Appliance needs 20-30 seconds to completely
switch on.
Try again when Ready LED illuminates Green.
• Re-scan the plate as quickly as possible
• Image data on the plate must be scanned as
quickly as possible after extraction
• Expose plate.
• Inform your Service Technician
• Inform your Service Technician
• Set brightness of radiograph using software.
• Use barrier envelope or transfer box to keep
plate shielded from ambient light until scanning.
• Check X-ray parameters
Air Techniques, Inc.