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Troubleshooting Guide
If a problem is suspected, first try recalibrating the luminaire to prompt an error message. The chart
below provides possible causes and remedies for various error messages and/or symptoms.
Message
Symptom
Lamp
Lamp does not strike
Power
upon start-up
Douse
n/a
Lamp douses frequently
n/a
Lamp will not strike
n/a
Luminaire behaves
oddly
n/a
Luminaire does not
power up
n/a
Self tests will not run or
software download does
not work.
n/a
No response to DMX
data
n/a
Erratic control of
luminaire
n/a
No control of pan or tilt
movement from DMX
(console) commands
02.96 98.000 2 0
T
Table A-2: Troubleshooting Chart
Description
Lamp Off option is config-
ured
Lamp Douse
Lamp Strike Failure
Profile Not Matched
No power
DMX Data Input
DMX Failure
DMX Termination
Pan/Tilt do not respond to
DMX
1 3 Dec emb er 2 012
ROUBLESHOOTING AND
Possible Cause/Remedy
- Reconfigure lamp startup option in Lamp config
menu.
Fan failure...
- check fans for proper connection and operation.
Lamp cutout switch engaged...
- check lamp cutout switches at lamp box and fan
ducts.
Bad lamp...
- replace lamp.
Low input voltage...
- check input power (must be 200 to 264 VAC).
Profile not set correctly...
- confirm console patch matches fixture DMX
address.
- confirm DMX protocol matches console profile.
Switch not turned on...
- verify switch is turned on.
Not plugged in...
- ensure A/C cable is connected to power source.
Detecting DMX data...
- disconnect DMX input cable.
MCB connector disconnected...
- check MCB DATA IN connection.
No DMX termination or termination not correct...
- check for DMX terminator.
Pan/Tilt do not respond to DMX...
- Turn off Followspot Mode in Setup menu. (Ensure
that Followspot handle accessories are not
installed!)
- Pan/Tilt transport locks need to be disengaged.
A
M
AINTENANCE
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Table of Contents
Troubleshooting
