C. Crane CC WiFi Instruction Manual page 23

Help Pages — Ethernet Network Help
Help Pages — Error Message Troubleshooting
The LED Connection Light Does Not Flash When Cable is
Timeout Getting IP Address:
Inserted into Radio:
1. An incorrect WEP or WPA key may have been entered into the
1. Be sure that the power is connected to both the radio and the
radio. This is the most common reason for this error. Check your
router.
router to make sure your wireless encryption key is correct or see
2. Your Ethernet cable may be damaged or incompatible. Use a page 33-34 for more help with finding your encryption key. A good
"Straight Through" Cat5 or Cat6 Ethernet Cable. You can purchase
troubleshooting test is to temporarily try connecting to your router
Ethernet cables from C. Crane or your local electronics store.
with encryption disabled.
2. Your radio may be too far away from the wireless router. Try mov-
ing it closer or use the ethernet cable.
Having Trouble Connecting to a Network using an Ethernet
3. Wireless router is not DHCP enabled. Consult your router s user
Cable:
manual for enabling DHCP or contact the manufacturer of the
router for more assistance.
1. The CC WiFi Radio may be set to use "Wireless Only". By default,
the radio is set to "Auto" and can connect to either a wireless net-
4. Your router may be using an unknown encryption type. Try a differ-
work or an Ethernet network. To change this setting navigate to:
ent type of encryption on your router. One good troubleshooting
CONFIGURE > NETWORK CONFIG > WIRED/WIRELESS. For
test is to temporarily disable your router s encryption and see if the
an ethernet cable connection, set to "Auto" or "Wired Only".
radio connects to it.
2. Be sure that your internet is working. Try accessing the internet
5. Your router may be set up to use "Wireless N" only. In this case,
using a computer that is connected to the same router as the
change the router s wireless settings to use "Wireless B and G
radio. If you cannot access the internet on your computer, the
Mixed" or "Wireless B, G, and N Mixed". For more information
radio will not connect either. It may be necessary to call your inter-
about how to configure your router s settings, consult your router s
net service provider for help repairing your internet connection.
user manual or call the router s manufacturer for more assistance.
3. It may be necessary to configure your radio with a "static" IP
6. There may be too much interference from nearby wireless devices.
address if your router is not setup to use DHCP. To manually con-
Move the radio away from laptops or other wireless devices.
figure the radio s network settings, navigate on your radio to: CON-
2.4gHz telephones and baby monitors can cause interference,
FIGURE > NETWORK CONFIG > EDIT CONFIG. Contact your
if placed near the radio.
network administrator to acquire the proper network addresses.
7. You may be attempting to connect to an ad-hoc type network. If
you are attempting to connect to a network that is not yours, it may
be configured for ad-hoc (computer-to-computer) and may not
have internet. To check what network type you are connecting to,
use your computer to scan for available networks. On the list of
available networks you should be able to see if the network is
infrastructure type (good) or ad-hoc (bad).
Port 80 Connect Failed. Unable to Load Station List:
Your radio is unable to connect to Reciva using the internet.
1. Your internet connection may not be working. Check the internet
CC WIFI
using a computer that is connected to the same router.
CC WiFi
23
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