C. Crane CC WiFi Instruction Manual page 22

Help Pages — Error Message Troubleshooting
Help Pages — Error Message Troubleshooting
2. UPNP may be disabled on your router. UPNP must be enabled for
Timeout Getting IP Address:
the radio to work correctly. Consult your router s user manual for
enabling UPNP or contact the manufacturer of the router for more
1. An incorrect WEP or WPA key may have been entered into the
assistance.
radio. This is the most common reason for this error. Check your
3. Your router or modem may be temporarily confused even though
router to make sure your wireless encryption key is correct or see
your computer is working fine. Try unplugging the power from both
page 33-34 for more help with finding your encryption key. A good
the router and modem for two minutes. First, power the modem
troubleshooting test is to temporarily try connecting to your router
(giving it time to startup), then power the router (also giving it time
with encryption disabled.
to startup). Last, power your radio and try connecting again.
2. Your radio may be too far away from the wireless router. Try mov-
ing it closer or use the ethernet cable.
Timeout Connecting to Reciva Gateway.
3. Wireless router is not DHCP enabled. Consult your router s user
Check Firewall Port 5000:
manual for enabling DHCP or contact the manufacturer of the
Your router is not letting the radio connect to Reciva using the UPNP
router for more assistance.
service.
4. Your router may be using an unknown encryption type. Try a differ-
1. UPNP may be disabled on your router. UPNP must be enabled for
ent type of encryption on your router. One good troubleshooting
the radio to work correctly. Consult your router s user manual for
test is to temporarily disable your router s encryption and see if the
enabling UPNP or contact the manufacturer of the router for more
radio connects to it.
assistance.
2. Your router or modem may be temporarily confused even though
5. Your router may be set up to use "Wireless N" only. In this case,
your computer is working fine. Try unplugging the power from both
change the router s wireless settings to use "Wireless B and G
the router and modem for two minutes. First, power the modem
Mixed" or "Wireless B, G, and N Mixed". For more information
(giving it time to startup), then power the router (also giving it time
about how to configure your router s settings, consult your router s
to startup). Last, power your radio and try connecting again.
user manual or call the router s manufacturer for more assistance.
3. Your internet provider may be blocking UPNP (port 5000) from
6. There may be too much interference from nearby wireless devices.
being used by their customers. This is very uncommon but some
Move the radio away from laptops or other wireless devices.
satellite internet companies, colleges, and businesses block this
2.4gHz telephones and baby monitors can cause interference,
port for an extra layer of network security. To find out if this port is
if placed near the radio.
being blocked, speak with your internet service provider or system
7. You may be attempting to connect to an ad-hoc type network. If administrator.
you are attempting to connect to a network that is not yours, it may
4. Your router may not offer the UPNP setting. In this case, manually
be configured for ad-hoc (computer-to-computer) and may not
open port 4999-5001 and assign these open ports to an IP
address that is a little higher than your computer s. (Example: If
have internet. To check what network type you are connecting to,
your computer s IP address is 192.168.1.5, assign the open ports
use your computer to scan for available networks. On the list of
to 192.168.1.9.) On your radio, select "CONFIGURE", then select
available networks you should be able to see if the network is
"NETWORK CONFIG", then select "EDIT CONFIG". When the
infrastructure type (good) or ad-hoc (bad).
message displays "Auto DHCP Yes or No" select "NO". From this
point, enter the new IP address that has the open ports assigned
to it, along with other network information.
Port 80 Connect Failed. Unable to Load Station List:
Your radio is unable to connect to Reciva using the internet.
Page 36
1. Your internet connection may not be working. Check the internet
22
using a computer that is connected to the same router.
CC WiFi
CC WIFI