Auto Attendant - Samsung OfficeServ 7200-S General Description Manual

AUTO ANSWER ON CO
Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode.This means
that private lines and DID calls can be "auto answered" in the same manner as intercom calls.Transferred calls
and calls to a station group of which that keyset is a member will continue to ring.

AUTO ATTENDANT

The Auto Attendant provides very powerful and extremely flexible Auto Attendant functionality. As it is
embedded into the MP20S of the OfficeServ 7200-S the Auto Attendant provides Customized interactive Call
routing for Public and Internal (Subscriber) callers.
The embedded Auto Attendant multi-level customizable Menu Trees. These Menu trees can be very simple
or as complex as needed for the application. Callers can be automatically routed based on CID, ANI, CLI, DNIS,
and/or Trunk ID information received.
The Auto Attendant can handle up to 6 simultaneous callers.
There are professionally recorded prompts installed that help the caller navigate through the system and
customizable prompts per system that can be added to personalize the application to an organization's spe-
cific needs.
AUTOMATIC CALL DISTRIBUTION (ACD)
ACD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button
automatically places the call on hold when Automatic Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or
a DSS key always automatically places a C.O. call on hold. Intercom calls can be automatically held only by
pressing TRSF or CONFERENCE. Each keyset user can enable or disable Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.
BRANCH GROUP
This feature allows stations included in a branch group to answer a ringing call to another station in the
group by simply lifting the handset or going on speakerphone mode.This feature works well when there is a
need to answer calls for people who may be away from their desk or when a common answering pool is
needed. Calls can be directed to a common bell and then can be answered by anyone in the Branch Group.
There are a total of 99 branch groups available, but a station can only be in one branch group.
CALL ACTIVITY DISPLAY
The OfficeServ 7200-S will record and buffer all calling activity within the system. With a Call Activity Display
(CAD) key, the OfficeServ 7200-S will display a "snapshot" of the following information:
• The maximum number of ports that have been used
• The maximum number of trunks that have been used
• The maximum number of stations that have been used
See Call Center.
4.5
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