Motorola DS6878 Product Reference Manual page 62

3 - 8 DS6878 Product Reference Guide
Troubleshooting (Continued)
Table 3-1
Problem
Trigger
Nothing happens when the trigger is
pulled.
The laser aiming or illumination does
not appear when the trigger is
pulled.
NOTE If after performing these checks the symbol still does not scan, contact the distributor or contact Motorola
Enterprise Mobility Support. See
Possible Causes
No power to the digital scanner.
Interface/power cables are loose.
Digital Scanner is disabled.
No power to the digital scanner.
Interface/power cables are loose.
for contact information.
page xxii
Possible Solutions
Check the system power. If the
configuration requires a power supply,
re-connect the power supply.
Check the battery. Ensure that end cap
to battery chamber is secured.
Check for loose cable connections and
re-connect cables.
For Synapse or IBM-468x mode,
enable the digital scanner via the host
interface.
Check battery and charging contacts;
ensure that end cap to battery chamber
is secured; ensure all power and cable
connections to cradle are secure.
Check battery and charging contacts;
ensure power and cable connections to
cradle are secure.