FP Mailing Solutions Postbase Mailing System Operator's Manual page 109

Issue
(Continued)
Weighing:
no weight is determined for
the letter on the scale
...
general errors
Accounts are missing
Blank display
Display fails to react when
touched
Functions are missing in
the display
(e.g. advertising imprint)
Lost PIN
(Administator PIN)
Lost PIN
(user PIN)
No users available
Possible cause and remedy
The scale operates in the 'Differential weighing' mode.
The weight is determined upon removing the mail
piece from the weighing platform (see chapter 5.1.4.3).
Either PostBase does not recognize the scale, or the
scale is defective. Call the service.
The weight is too low or the scale is overloaded.
Use scale for mail pieces of the permitted weight range
only.
The current user is not allowed to frank on the desired
account.
Please contact the system administrator.
Check whether the power cable is plugged in correctly
and the PostBase is turned on.
PostBase is in standby.
Press the PostBase button briefly.
Turn off the PostBase. Calibrate touch screen. Read
page 123.
The currently set product may allow only one / no
advertising imprint(s). Generally, unavailable functions
are blanked out.
Select PIN. Follow the prompts in the display.
LOST
Wenden Sie sich an den Systemadministrator.
When deactivating access control, all users are
deleted.
Create new users with the PC software.
Tips for troubleshooting
109