Jam At Exit (Jam 2); Jam At Exit (Jam 2); Jam At Rear (Duplex Jam 1); Jam At Rear (Duplex Jam 1) - Xerox Phaser 3500 Service Manual

Step Actions and Questions
3. 1. Use service diagnostics to test the exit
sensor.
2. Does the sensor operate correctly?
4. 1. Replace the Fuser Assembly and
retest.
2. Did this correct the problem?

Jam At Exit (Jam 2)

Step Action and Questions
1. 1. Is the Exit Sensor Actuator damaged or
binding?
2. 1. Inspect the Exit Roller Assembly.
2. Use service diagnostics to test the main
drive to exit.
3. Is the exit roller damaged or binding?
3.
1. Visually inspect the Fuser.
2. Is there paper wrapped around the
Fuser rollers?
4. 1. Is the Fuser Assembly operational.
2. Do the Fuser gears rotates when the
Main motor is on?
5. 1. Use the embedded diagnostics to check
the Exit Sensor.
2. Is the sensor operational?

Jam At Rear (Duplex Jam 1)

Step Actions and Questions
1. 1. Does paper jam after reversal but
before reaching duplex sensor?
2.
1. Replace Transport Roller Shaft
Assembly.
2. Does problem recur?
3. 1. Use service diagnostics to check the
operation of the Duplex Sensor.
2. Does the sensor operate correctly?
Phaser® 3500 Laser Printer Service Manual
2-12
Repair Analysis Procedures
Yes No
Go to Step 4. Replace the exit
sensor.
Complete. Replace the SMPS.
Yes No
Repair or replace the Go to Step 2.
actuator and/or
sensor.
Replace the Exit Go to Step 3.
Roller Assembly.
Remove obstruction Go to Step 4.
and clean Fuser
rollers.
Go to Step 5. Replace the Fuser
Assembly.
Replace Main Board. Replace SMPS.
Yes No
Go to Step 2. Go to Step 3.
Replace Duplex Complete
Assembly.
Go to Step 4. Replace the Duplex
Sensor and/or
Actuator.