Product Support And Contact Information - Telkom ADSL 5100 Quick Start Manual

Problem Description 4:
I've completed all the steps of this quick guide but I still can't browse the Internet.
Probable Causes:
1. Your Internet Explorer may still be setup to utilise a dialup connection, such as an
analog or ISDN modem. Please change this setting to use the LAN.
2. You may have misspelled your ISP username and password. Open the utility again by
using "Start" > "Programs" > "Telkom ADSL 5100 Utility v1.00k" and re-enter your
details. Remember that the username and password is case-sensitive. Type them
exactly as provided by your ISP.
3. Your ISP may have provided you with incorrect information.
Problem Description 5:
The router's "PPP" LED (light) did not come on after I submitted my own ISP username
and password using the utility. (Only applicable for routed connections)
Solution:
1. You may have misspelled your ISP username and password. Open the utility again by
using "Start" > "Programs" > "Telkom ADSL 5100 Utility v1.00k" and re-enter your
details. Remember that the username and password is case-sensitive. Type them
exactly as your ISP have printed them.
2. If you are sure that you have correctly typed your ISP details but is still unable to
browse the Internet, please contact your ISP to confirm your username and password.

Product Support and Contact Information

Most problems with setting up the router can be solved by referring to the Troubleshooting
section in the User Manual on the enclosed CD. If you cannot resolve the problem using the
Troubleshooting above, please contact 0860 2C HELP (0860 22 43 57).
Windows 98, Windows NT, Windows 2000, Windows Me and Windows XP are registered Trademarks of Microsoft
Corporation.
Telkom ADSL 5100
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