Table of Contents
Advertisement
Quick Start Guide
Troubleshooting:
Problem Description 1:
ADSL LED (light) does not come on.
Solution:
1. Check line connection at wall socket (C) and on router (D). (Refer to overview sketch –
figure 3)
2. Make sure the micro filters are connected as illustrated in the overview sketch (figure
3) and not directly between the Telkom ADSL wall socket (C) and the Telkom ADSL
5100 router (D).
3. If your "ADSL" LED still keeps blinking after approximately 5 minutes, there may be a
fault on your Telkom ADSL line, please report the fault to Telkom support on 0800 375
375.
Problem Description 2:
Nothing happens when I insert my CD.
Solution:
Your computer may not be set to auto run CDs you insert. To manually start the auto-run
menu, click on "Start"> "Run". The following screen will open, click "Browse".
Navigate to the CD drive containing the installation CD (Telkom ADSL 5100) and double
click the file "Menu.exe". This will start the menu from which you may proceed with the
installation.
Problem Description 3:
When I click OK on the Telkom ADSL 5100 utility window (figure 5), it does not seem to
respond.
Solution:
Please make sure that you have disabled all firewall software on your computer that may
block traffic to the router. The utility is trying to communicate with the router on an IP
address that may be filtered out by your firewall. The most well-known firewall software
packages are: Norton Internet Security, TrendMicro's PC-Cillin, Bit-Defender, McAfee,
etc. Please also remember to re-enable the firewall software again after the router has
been setup.
14
Advertisement
Table of Contents
