Product Support And Contact Information - Telkom ADSL 5102G Quick Start Manual

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Instruction manual (58 pages)

Table Of Contents

Table of Contents

Quick Start Guide

Problem Description 4:

When the wizard tries to open the Telkom website or when I try to open any other

website, a Dial-up Connection screen pops up asking me to connect to the internet. It

doesn't matter what choice I make I can not connect or see the website.

Solution:

1. Your Internet explorer is still setup to connect to the Internet using a dial-up account

such as traditional analog or ISDN. Please change this setting to "Never Dial a

connection". You will find this setting on the internet options form. Click on Start>

Control Panel> Internet Options, then click on the connections Tab. Now check the

"Never Dial a Connection" button. If the problem persist, click the "setup" button in the

top-right corner of the connections tab. Select "Connect to the Internet", "Setup my

Connection Manually", "Connect Using a Broadband connection that is Always on"

and then click finish.

Problem Description 5:

I'm using Windows 95 or 98 and I've completed the utility step but I still can't browse the

Internet.

Solution:

1. You may have misspelled your ISP username and password. Remember that the

username and password is case-sensitive. Type them exactly as provided by your

ISP. Please ensure that the PPP light on your router is lit, as it will indicate a correct

ISP information setup.

2. Your ISP may have provided you with incorrect information.

Proble m Description 6:

The router's "PPP" LED (light) did not come on after I submitted my own ISP username

and password using the utility. (Only applicable for routed connections)

Solution:

1. You may have misspelled your ISP username and password. Remember that the

username and password is case-sensitive. Type them exactly as your ISP have

printed them.

2. If you are sure that you have correctly typed your ISP details but is still unable to

browse the Internet, please contact your ISP to confirm your username and

password.