System Troubleshooting Error Messages - Abbott FreeStyle Lite Owner's Booklet

System Troubleshooting
Error Messages
Error 1
What You Should Do
1. If you have symptoms such as weakness, sweating, nervousness,
headache, or confusion, follow your doctor's recommendation for
treating hypoglycemia.
2. Conduct a control solution test using a new FreeStyle Lite Test Strip.
If the results of the control solution test are within the range printed
on the side of your test strip vial, retest using blood and a new
FreeStyle Lite Test Strip.
3. If the retest using control solution does not work or the error
persists, call Customer Care.
Error 2
29 Call Customer Care Toll Free at 1-888-522-5226 www.AbbottDiabetesCare.com
Possible Causes
• Sample is too small.
• Problem with the FreeStyle Lite Test Strip.
• Problem with the meter.
• Very low blood glucose (less than 20 mg/dL).
Possible Causes
• Problem with the FreeStyle Lite Test Strip.
• Problem with the meter.
• Very high glucose (above 500 mg/dL).
• HIGH control solution applied when
temperature is too cold. (This applies only to
control solution that is labeled as HIGH.)