Understanding & Troubleshooting Error Messages; What You Need To Do; Troubleshooting - Abbott Precision Xtra User Manual

CHAPTER 8
Understanding &

Troubleshooting

Error Messages
There are times when error messages may show on your
monitor's display window.
In the next few pages, we describe the error messages
that may show on your monitor's display window, what
they mean, and what you need to do.
What It
Message
Means
Temperature is too
hot or too cold for
the system to work
properly.
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Questions? Call
Customer Support:
1-888-519-6890
What You
Need to Do
•
Move your monitor
and test strips to
a location where
the temperature
is appropriate and
monitor again with
a new test strip. You
may have to wait
for your monitor
to adjust to the
new temperature.
Refer to your test
strip instructions
for use for the
appropriate operating
temperature range.
•
If the error message
appears again, contact
the Abbott Diabetes
Care Customer
Support Centre.
What It
Message
Means
Monitor error.
There may be a
problem with the
test strip.
Blood glucose
result may be too
high to be read by
the system.
OR
There may be a
problem with the
blood glucose or
blood β-Ketone test
strip.
What You
Need to Do
•
Turn the monitor off,
then repeat previous
monitoring steps.
•
If the error message
appears again, contact
the Abbott Diabetes
Care Customer
Support Centre.
•
Review the monitoring
instructions.
•
Monitor again with a
new test strip.
•
If the error message
appears again, contact
the Abbott Diabetes
Care Customer
Support Centre.
•
Monitor again with
a new test strip.
•
If the error
message appears
again, contact
your healthcare
professional
immediately.
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