Troubleshooting Guide - Prodigy Autocode Owner's Manual

PRODIGY AutoCode® Blood Glucose Meter

Troubleshooting Guide

The meter does not display a message after
v
inserting a test strip
Probable Cause
Battery exhausted.
Battery incorrectly
installed or absent.
Test strip inserted
upside down or
incompletely.
Defective meter.
v The test does not start after applying
the sample.
Probable Cause
Insufficient blood
sample.
Owner's Manual
Actions
Replace the batteries.
Check that the batteries
are correctly installed.
Insert the test strip
correctly with the bar
end entering into the
test strip port first.
Please contact Customer
Care at 1.800.243.2636
for assistance.
Actions
Repeat the test using
a new test strip with a
larger blood sample.
PRODIGY AutoCode® Blood Glucose Meter
v The test does not start after applying
the sample.
Probable Cause
Defective test strip.
Sample applied after
automatic shut-off.
(Two (2) minutes after
user action).
Defective meter.
60
Actions
Repeat the test with
a new test strip.
Repeat the test with a
new test strip. Apply
sample only when the
" " symbol appears
on the display.
Please contact
Customer Care at
1.800.243.2636 for
assistance.
Owner's Manual
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