Error Messages; Troubleshooting Guide - Prodigy Autocode Owner's Manual

PRODIGY Blood Glucose Meters
®

Error Messages

Message Description
What it means: Appears when the
battery cannot provide enough power for
a test.
Action: Replace the battery immediately.
What it means: Appears when inserting a
used test strip.
Action: Test with a new test strip. If the
problem persists, please contact
Customer Care at 1.800.243.2636.
What it means: Appears when the
environmental temperature is out of the
system operating range (50°F–104° or
10°C–40°C).
Action: Repeat the test after the meter
and test strip are within the operating
temperature range.
What it means: Low blood alert
Action: Apply more blood to the test
strip within five (5) seconds of the error
message. If time runs out, simply insert a
new test strip.
Prodigy Diabetes Care, LLC
Owner's Manual
www.prodigymeter.com
74
PRODIGY Blood Glucose Meters
®

Troubleshooting Guide

v The meter does not display a message after inserting a
test strip.
Probable Cause Action
Battery exhausted. Replace the battery.
Battery incorrectly Check that the battery is
installed or absent. correctly installed.
Test strip inserted Insert the test strip correctly with
upside down or the bar end entering into the test
incompletely. strip first.
Defective meter. Please contact Customer Care at
1.800.243.2636 for assistance.
v The test does not start after applying the sample.
Probable Cause Action
Insufficient blood Repeat the test using a new test strip
sample. with a larger blood sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after Repeat the test with a new test strip.
automatic shut-off. Apply sample only when the " "
(Two (2) minutes after symbol appears on the display.
last user action).
Defective meter. Please contact Customer Care at
1.800.243.2636 for assistance.
Prodigy Diabetes Care, LLC
Owner's Manual
1.800.243.2636
75