Troubleshooting; Mobile Computer - Motorola MC31XX Series Integrator Manual

Troubleshooting

Mobile Computer

Table 8-1 Troubleshooting the Mobile Computer
Problem
Mobile computer does
not turn on.
Battery did not
charge.
Cannot see
characters on screen.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer does
not emit sound.
Cause
Main battery not Charge or replace the main battery in the mobile computer.
charged.
Main battery not
Ensure the battery is installed properly
installed properly.
Install Main Battery on page
System crash. Perform a warm boot. If the mobile computer still does not turn on,
perform a cold boot
Computer on page
Battery failed. Replace battery. If the mobile computer still does not operate, try a
warm boot, then a cold boot. For more information see,
the Mobile Computer on page
Mobile computer Insert mobile computer in cradle and begin charging. The Standard
removed from Battery requires up to five hours to recharge fully and the Extended
cradle while battery Life Battery requires up to eight hours to recharge fully.
was charging.
Extreme battery Battery does not charge if ambient temperature is below 32°F (0°C)
temperature. or above 104°F (40°C).
Mobile computer Press the Power button.
not powered on.
Mobile computer Replace the mobile computer in the cradle, or reattach the cable and
removed from re-transmit.
cradle or unplugged
from host computer
during
communication.
Incorrect cable See
configuration.
Communication Perform communication setup as described in
software was ActiveSync.
incorrectly installed
or configured.
Volume setting is Mobile computer may be a beeper only configuration or incorrect
low or turned off. setting is programmed into device.
Maintenance & Troubleshooting
Solution
1-7.
.
For more information see,
1-11.
1-11.
Chapter 2, Accessories for cable configurations.
8 - 5
.
For more information see,
Resetting the Mobile
Resetting
Chapter 3,