Single Slot Serial/Usb Cradle; Four Slot Charge Only Cradle - Motorola MC31XX Series Integrator Manual

Single Slot Serial/USB Cradle

Table 8-2 Troubleshooting the Single Slot Serial/USB Cradle
Problem
Mobile computer
amber Charge LED
Indicator does not
light when mobile
computer inserted.
Spare Battery
Charging LED does
not light when spare
battery is inserted.
Mobile computer
battery is not
charging.
Spare battery is not
charging.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.

Four Slot Charge Only Cradle

Table 8-3 Troubleshooting the Four Slot Charge Only Cradle
Problem
Mobile computer amber
Charge LED Indicator does
not light when mobile
computer inserted.
Cause
Cradle is not receiving power.
Mobile computer is not correctly
seated.
Spare battery is not correctly
seated.
Mobile computer was removed
from cradle or cradle was
unplugged from AC power too
soon.
Battery is faulty.
The mobile computer is not fully
seated in the cradle.
Battery not fully seated in
charging slot.
Battery inserted incorrectly.
Battery is faulty.
Mobile computer removed from
cradle during communication.
Incorrect cable configuration.
Communication software is not
installed or configured properly.
Cause
Cradle is not receiving power.
Mobile computer is not
correctly seated.
Maintenance & Troubleshooting
Solution
Ensure the power cable is connected securely to both the
cradle and to AC power.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
Remove and re-insert the spare battery into the charging
slot, ensuring it is correctly seated.
Ensure cradle is receiving power. Ensure the mobile
computer is seated correctly. If the mobile computer
battery is fully depleted, it can take up to five hours to fully
recharge a Standard Battery and it can take up to eight
hours to fully recharge an Extended Life Battery.
Verify that other batteries charge properly. If so, replace
the faulty battery.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
Remove and re-insert the spare battery into the cradle,
ensuring it is correctly seated.
Ensure the contacts are facing down and toward the back
of the cradle.
Verify that other batteries charge properly. If so, replace
the faulty battery.
Replace mobile computer in cradle and retransmit.
See Chapter 2, Accessories
Perform communication setup as described in
ActiveSync.
Ensure the power cable is connected securely to
both the cradle and to AC power.
Remove and re-insert the mobile computer into
the cradle, ensuring it is correctly seated.
8 - 7
for cable configurations.
Chapter 3,
Solution