Returning Your Phone - BT STUDIO 500 User Manual

5464 BT Studio 500/Twin UG [2] 14/8/03 3:32 PM Page 42
BT Studio 500/Studio 500 Twin – 3rd Edition – 14th August '03 – 5464
42 General information
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the 'Help'
section beginning on page 35, or contact the BT Studio 500 Helpline on 0870 605 8047,
9am – 5.30pm, Monday to Friday and 9.30am – 2.30pm, Saturday.
In the unlikely event of a defect occurring, please follow the Helpline's instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone network. We recommend that
you contact BT's approved repair agent, TecLogic on 01672 564444 or a local qualified
repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. Please remember to include
all parts, including the line cords, power supply units and the original batteries. (Please
note that we cannot take responsibility for goods damaged in transit.) Please obtain and
keep proof of posting from the Post Office.