BT Synergy 5100 User Manual
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BT Synergy 5100 User Manual

BT Synergy 5100 User Manual

British telecommunications (bt) digital cordless telephone user guide
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Summary of Contents for BT Synergy 5100

  • Page 1 BT Synergy 5100 User Guide...

  • Page 2: Digital Cordless Telephone

    Welcome to your BT Synergy 5100 Digital Cordless Telephone • Display with blue backlight. • 250 Name and number phonebook. • Copy phonebook entries between other handsets or your mobile phone SIM card. • Send and receive text messages. • Caller Display shows you who’s calling and see details of the last 30 callers in a Calls list.
  • Page 3 Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Synergy please call our free Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com. Our dedicated advisers are more likely to be able to help you than the retailer where you made your purchase.

  • Page 4: Table Of Contents

    View an entry ...17 Dial an entry ...17 Edit a name and number ...18 If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Edit ringtone ...18 Delete an entry ...18 Delete entire phonebook ...19 Copy an entry to another handset ...19...
  • Page 5 Receiving and reading text messages ...41 Read a new message ...42 If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Read, forward, delete, view and save numbers of texts in the Inbox ...42 Edit or send texts in the Drafts box ...43...

  • Page 6: Getting Started

    Only use the power and telephone cables supplied with the product. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Location You need to place your BT Synergy 5100 base within 2 metres of the mains power socket and telephone socket so that the cables will reach.

  • Page 7: Setting Up For Multiple Packs

    1. Plug the mains power cable into the socket marked the charger. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Battery low warning If the you will need to recharge the handset before you can use it again.

  • Page 8: Date And Time

    Getting started If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com 2. Insert the batteries as described previously above. 3. Place the handset on the charger to charge for at least 24 hours. When the handset is fully charged the icon will indicate that it is fully charged.

  • Page 9: Getting To Know Your Phone

    R (Recall) For use with switchboard/PBX and Intercom BT Calling Features. Used for internal calls, page 49. To insert a space. Microphone If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 10: Standby Screen

    * For this feature to work you must subscribe to your network provider’s Caller Display service. A fee may be payable. † The number underneath the icon indicates the number of messages or the number of missed calls received. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Battery status Scrolls when charging...

  • Page 11: Base

    If no buttons are pressed for 30 seconds, the handset returns to standby automatically. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Navigating the menus Your BT Synergy 5100 has an easy to use menu system.

  • Page 12: Menu Map/Character Map

    (= space) bring up symbol table (in SMS text editing mode) short press to switch between Abc, abc, ABC and 123 mode If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com AGENDA NETWORk SERvICES...
  • Page 13 RING PRIORITY RECALL MODE FIRST RING SYSTEM PIN MASTER RESET If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Getting to know your phone NAMES menu Press names From menu in standby: during a call:...

  • Page 14: Using The Phone

    Auto Talk ON is the default setting. To switch Auto Talk on and off, see page 24. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Switch the handset on / off 1. In standby, press and hold to switch the handset off.

  • Page 15: Adjust The Earpiece/Receiver Volume

    1. Press the last number you called is highlighted. 2. Press to dial. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to increase the volume. The display shows again. Using the phone There are 8 volume settings, the default setting is level 1.

  • Page 16: Redial A Number From The Redial List

    You can alert a handset user that they are wanted or locate a missing handset. Paging calls cannot be answered by a handset. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Redial a number from the redial list 1. Press the last number you called is displayed.

  • Page 17: 250 Name And Number Phonebook

    3. Press to dial the displayed number. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to aDD entrY and press select. Using the phone You can store up to 250 names and numbers in the phonebook.

  • Page 18: Edit A Name And Number

    2. Use the menu to select aDD entrY, sHow Details, eDit entrY or Delete entrY. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Edit a name and number 1. Press 2. Scroll to the entry you want.

  • Page 19: Delete Entire Phonebook

    At the receiving handset: The display shows coPY PHoneBook? Press Yes to begin copying or no to cancel. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to the handset you to the handset you...

  • Page 20: Copy An Entry To A Sim Card

    SIM card into the base. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Copy an entry to a SIM card 1. Insert the SIM card into the SIM READER slot on the side of the base.

  • Page 21: Change The Dialling Code

    4. Enter the new code and press save. 5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Using the phone Local code...

  • Page 22: Handset Settings

    This sets the standard volume level for the handset earpiece. There are 8 levels to choose from. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Handset ringtone 1. Press menU, scroll to settings and press select.

  • Page 23: Handset Name

    5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Handset settings If you are using more than one handset with...

  • Page 24: Auto Talk

    Handset settings If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Auto talk 1. Press menU, scroll to settings and press select. 2. set HanDset is highlighted. Press select. 3. Scroll to aUto talk and press select.

  • Page 25: Base Settings

    5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Select from 5 base ringtones. You will hear a sample ring for each one you highlight (if the ringer is not switched off).

  • Page 26: Ring Priority

    The default setting is all HanDsets. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Ring priority 1. Press menU, scroll to settings and press select.

  • Page 27: First Ring

    5. Enter the system PIN (original setting 0000) then press ok. The display will show reset comPlete then return to standby. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Base settings If you have subscribed to your network’s Caller...

  • Page 28: Clock And Alarm

    If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Date & time If you subscribe to your network’s caller display service, the base sets the date and time for all handsets whenever a call is received.

  • Page 29: Time Format

    Switch off alarm ring 1. When the alarm goes off, press stoP. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Clock & alarm Set the time format to 12 or 24 hour setting.

  • Page 30: Agenda

    When the event memory is full, the display shows memorY fUll. You must delete an event before you can add a new one. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Add a new event 1. Press menU, scroll to agenDa and press select.

  • Page 31: Show Agenda Details

    Display shows saveD. 7. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to the event you want and to the event you want and...

  • Page 32: Send Agenda As A Text Message

    Agenda If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Send agenda as a text message 1. Press menU, scroll to agenDa and press select. 2. Stored events are displayed. Scroll press oPtions.

  • Page 33: Calls Lists

    2. Press oPtions. sHow Details is highlighted. Press select to see the details. 3. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com IMPORTANT To use Caller Display you must first subscribe to the service from your network provider.

  • Page 34: View And Dial From A Calls List

    See page 40 for more information on text messaging. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com view and dial from a Calls list 1. Press menU, scroll to calls lists and press select. misseD calls is highlighted.

  • Page 35: Delete An Entry

    3. Press Yes to confirm or no to cancel. 4. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to receiveD or You can delete all entries in an individual Calls list to Delete calls or all entries from all Calls lists.

  • Page 36: Call Waiting

    See page 38 for instructions on how to switch your Call Waiting service on or off. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Call Waiting 1. During a call, you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook.

  • Page 37: Bt Services

    Bt 118500. Press oPtions. 3. sHow Details is highlighted. Press select. 4. Press Dial to call. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com • DIVERT CHECK • C WAIT ON •...

  • Page 38: Call Divert On/Off/Check

    Names can be up to 12 characters and number up to 24 digits long. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Call Divert on/off/check Call Divert will divert all incoming calls to another number of your choice.

  • Page 39: Dial A Stored Entry

    Delete all and press select. 4. Press Yes to confirm or no to cancel. 5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com BT Services...

  • Page 40: Text Messaging

    1470 prefix presents your number for you. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Welcome to the BT text messaging service on your BT Synergy. Your BT Synergy 5100 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK.

  • Page 41: Receiving And Reading Text Messages

    When you receive a new text message, the icon is displayed along with YoU Have x new messages. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to highlight the symbol you to highlight the Emoticon...

  • Page 42: Read A New Message

    Drafts box. Received messages are stored in the Inbox. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Read a new message 1. The Inbox is opened and the list of messages displayed. If you press Back the message is stored in the Inbox for reading later.

  • Page 43: Edit Or Send Texts In The Drafts Box

    5. When sending a message, the display shows senDing message then message sent. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to save and to the ringtone and press select.

  • Page 44: Forward Or Delete Texts In The Outbox

    All templates are restored if you reset your BT Synergy 5100 to its default settings, see page 27. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Forward or delete texts in the Outbox 1.

  • Page 45: Deleting Texts

    5. Enter the number for the centre and press save. 6. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Text messaging Selecting all messages will delete all messages stored in your Inbox, Outbox and Drafts box.

  • Page 46: Set Send Centre

    4 linked messages each up to 160 characters long If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Set send centre 1. Press menU, text messaging is displayed. Press select. Scroll to text settings and press select.

  • Page 47: Using Additional Handsets

    5100 base to extend your phone system without needing to install extension sockets for each new phone. Your BT Synergy 5100 handset can also be registered to up to 3 other bases. You can then select the base you would prefer to use.

  • Page 48: Select A Base

    Default PIN code = 0000 If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Select a base If your BT Synergy 5100 handset is registered to more than one base, you can select which base to use.

  • Page 49: Internal Calls

    4. Press Join to begin the conference call. Display shows conference call. 5. Press to hang up. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to switch back and forth between Using additional handsets...

  • Page 50: Help

    • The ringer volume may be switched off, see page 22. • Check that the mains power is correctly connected. • Make sure the handset is registered to the base, see page 47. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com...
  • Page 51 You hear the busy tone when you press • Make sure the handset is in range of the base. • Another handset registered to your BT Synergy 5100 base may be on the line. No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider, see page 33.
  • Page 52 Cannot register a handset to a base • You can register a total of 5 handsets to your BT Synergy 5100 base and you can register your BT Synergy 5100 handset to up to 4 bases. Check that you have not exceeded the limits.

  • Page 53: Possible Problems With Text Messaging

    Cannot send text • Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number.
  • Page 54 Further help and advice for text queries on BT lines: • BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
  • Page 55 • You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Help...

  • Page 56: General Information

    • It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com • Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close.

  • Page 57: Product Disposal Instructions

    If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com The conditions of this guarantee are: • The guarantee shall only apply to defects that occur within the 12 month guarantee period.

  • Page 58: Returning Your Phone

    This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Declaration of Conformance Hereby, Suncorp Technologies declares that this BT Synergy 5100 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
  • Page 59 Working together, supporting energy saving products BT & British Gas have joined forces to help our customers find new ways to save energy around the home, so we can all do our bit for the environment & save money too!

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