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BT Synergy 500 Twin User Manual

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Synergy 500 Twin
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.

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Summary of Contents for BT Synergy 500 Twin

  • Page 1 Synergy 500 Twin This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.
  • Page 2 Please open this page for an ‘at a glance’ guide to your Synergy 500.
  • Page 3 Please open this page for a further ‘at a glance’ guide to your Synergy 500.

  • Page 4: At A Glance

    At a glance Base unit for handset 1 Contacts Synergy 500 DECT Page Power / In Use Charging Synergy 500 DECT Page Power / In Use Charging Redial Ensure that the handset is placed on the base unit face up. Page Allows you to page the handset(s)
  • Page 5 Use to make, receive and end calls Keypad Recall For use with a Switchboard/PBX and BT Select Services Charging cradle for handset 2 Charging light Comes on when the handset batteries are being charged Talk Red light...

  • Page 6: Quick Guide

    Quick guide Memory location 0-9 Tel no. Memory location 0-9 setting 1-5 setting 0-3 setting 1-5 setting 0-3 Base number Handset number Base PIN Current PIN New PIN New PIN Press and Hold Base number Base PIN Handset number Handset number 0 for tone or 1 for pulse These buttons should pressed when the other handset is answered...

  • Page 7: In This Guide

    In this guide Unpacking your Synergy 500 For your records Making and receiving calls Redial Secrecy Paging Recall Using the 10 number memory Guarantee Technical information Switchboard compatibility In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this.

  • Page 8: Key Features

    Key features You can make internal calls between handsets, transfer an external caller to another handset or hold three way calls between two handsets and an external caller. Store up to 10 of your most important or frequently dialled numbers in the memory. It’s then easy to dial numbers from the memory.
  • Page 9 Introduction Please read the instructions carefully before use and retain this user guide for future reference. By purchasing the Synergy 500 you now own a product which combines the advantages of cordless operation with the performance of a high quality corded telephone.
  • Page 10 If anything is missing, please contact your place of purchase immediately. 2 Synergy 500 handsets. Synergy 500 base station. Synergy 500 Charger. 4-NiCad Batteries. 2 mains power leads with 2 attached 13 amp adaptor plugs. Telephone line cord. Wall mounting bracket (for charging cradle only).

  • Page 11: Safety Instructions

    Safety instructions Use only the approved battery pack supplied. Spare batteries – Item Code: 872261 are available from BT Shops and the Synergy 500 Helpline Do not try to use any other power supply unit except the one provided, otherwise you may permanently damage your Synergy 500.
  • Page 12 Setting up Your Synergy 500 works by sending and receiving radio signals between the base station and the handset. The strength of the signal can depend on where you site the base station. Generally, the higher the base station is located the better. An upstairs room is ideal.
  • Page 13 Plug the power cable into the power socket on your Synergy base station. Plug the adaptor into the mains power supply and switch on. The Power/In Use light comes on. Plug the power cable into the socket located on the bottom of the charging unit.
  • Page 14 If you do not have modern phone sockets, call fone 0800 and ask for a BT engineer to come and fit the correct type. This is a chargeable service. Your Synergy is now ready for use.

  • Page 15: Using Your Synergy 500

    Using your Synergy 500 telephone Press the green button. You hear the dial tone. Enter the number you want and it is dialled. Press the green button. Place the handset back on the base. When the phone rings the green Power/In Use light on the base and the red In Use light on the handset will flash.
  • Page 16 To stop paging press any button on your handset or press the button again on the base. All handsets will stop ringing. This is used when connected to certain switchboards and for some BT Select Services or those services available via your network provider.
  • Page 17 You can store up to 10 of your most important or frequently dialled numbers in your Synergy’s memory. Stored numbers can be up to 24 digits long. Use the memory label on the back of your handsets to keep a note of your stored numbers.

  • Page 18: Handset Settings

    (the volume levels can be heard during selection). Press the button. You will hear a confirmation tone. Your Synergy 500 Twin has a different ringer for internal calls. The melody is set to and the volume to . This cannot be changed.

  • Page 19: Base Station Settings

    Base station settings You can use your handset to change the volume on the base unit. The volume levels range from is off and is maximum. The pre-set level is . Press the button. Press the button, then the button. Choose a setting from (the volume level can be heard during selection).

  • Page 20: Using Additional Handsets

    It is important to number your handsets when you are registering and using multiple handsets. The two handsets provided with your Synergy 500 Twin come with the relevant numbered plastic label already attached to the top of your handset. Attach the relevant numbered plastic labels provided onto the top of your Synergy 500.
  • Page 21 Press and hold the button on the base until you hear a double beep. The following procedure should be followed on the handset you wish to register. Press the Press the button and then button. Enter the number of the desired base unit.
  • Page 22 Press the Enter the handset number you want. The called handset will ring. Press the green button to end the call. During an external call: Press the button. Your caller will hear a waiting tone. Enter the handset number to which you want to transfer the call.

  • Page 23: Operating With Additional Base Stations

    Synergy 500 base station, and up to four base stations with your handset to build up a comprehensive cordless telephone system. One handset can only receive calls from one base station at a time. You can register a handset with up to 3 other base stations.
  • Page 24 You can check the base number your handset is registered to. Press the Press the Then press Press the The number of short beeps heard corresponds to the base number. button. button. and . button.

  • Page 25: Bt Select Services

    BT Select Services If you are connected to a digital exchange, you can subscribe to a range of BT Select Services. If you wish to subscribe to any of these services contact us on business, 8am to 6pm, Monday to Friday.

  • Page 26: General Information

    The Synergy 500 has a REN of 1. Any other instrument provided by BT may be assumed to have a REN of 1 unless otherwise stated. A total REN of 4 is allowed.
  • Page 27 When connecting your Synergy 500 to a switchboard/PBX, you may need to change the dialling mode from TONE to PULSE. Your Synergy 500 is supplied set to tone dialling. Press the button. Press the button, then the button. Press either dialling or for PULSE dialling.
  • Page 28 If you have changed various settings i.e. handset volume or base station melody and you want to reset them all back to the original settings. You can use the following process: This will reset all changed settings and your handsets will still be registered to the base station.

  • Page 29: Wall Mounting The Charger

    Wall mounting the charger Lower charger onto wall bracket ensuring that ( ) slides into the holes indicated by ( ) of the charger. Push backwards to lock into place. Allow the power cable to drop through the back indicated by ( ).

  • Page 30: Help And Advice

    Help and Advice The emergency services can be contacted in the UK by dialling which is valid in any country that is a member of the European community. If your Synergy 500 is connected to a switchboard/PBX, you may have to dial an access number before to contact the emergency services.
  • Page 31 Index dditional handsets ase station additional check number melody PIN number register to another base ringer volume select which base station Batteries charging installing low warning performance alls internal make receive redial secrecy three-way conversation transfer Call waiting e-register Dialling mode nd a call uarantee andset settings...
  • Page 32 Paging PIN base Power socket cable ecall Receive a call Redial Register handset to another base REN (Ringer Equivalence Number) Reset settings handset base station Returning your Synergy 500 afety instructions Secrecy Select services Setting up Storing a number Switchboard compatability echnical information Telephone line cord Three-way conversation...

  • Page 33: Rtte Directive

    Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Designed by: The Art & Design Partnership Limited. Printed in China. Synergy 500 Twin Issue 1 (09/00) 5 Printed on paper which meets international environmental standards. CE compliant to 99/05/EEC...
  • Page 34 Using your Synergy 500 telephone Press the green button. You hear the dial tone. Enter the number you want and it is dialled. Press the green button. Place the handset back on the base. When the phone rings the green Power/In Use light on the base and the red In Use light on the handset will flash.
  • Page 35 Press and hold the button on the base until you hear a beep. The following procedure should be followed on the handset you wish to register. Press the Press the button and then button. Enter the number of the desired base unit. If you have one base unit the number will be .
  • Page 36 During an external call: Press the button. Your caller will hear a waiting tone. Enter the handset number to which you want to transfer the call. (If the handset is not answered you can return to your caller by pressing the button again).

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