Resolving Interactive Whiteboard Issues; Resolving Operation Issues - SMART M685i6 Configuration And User's Manual

C H A P T E R 5
Troubleshooting your interactive whiteboard system
Projector Projector
Power light Service light
Solid green Off
Solid green Off
Solid amber Flashing red
Off Flashing red
Off Solid red
Off Off

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board M600 series interactive whiteboard
user's guide (smarttech.com/kb/170410).

Resolving operation issues

To resolve operation issues, complete the following tasks:
Confirm that all cables are securely connected to the back of the pen tray, computer and control
l
module.
Perform the calibration procedure documented in the SMART Board M600 series interactive
l
whiteboard user's guide (smarttech.com/kb/170410).
34 smarttech.com/kb/170549
Pen tray Select Projected
button status image
light
Flashing white Correct
Off N/A
N/A None
Off None
N/A None
Off None
Touch and pen Status and related
control troubleshooting
Touch only SMART Product Drivers isn't
installed or isn't running correctly on
the connected computer.
None There's an issue with the
connections between the interactive
whiteboard and the other
components of the system.
See Resolving interactive
whiteboard issues below.
N/A There's an issue with the projector
lamp.
See The "Lamp Failure" message
appears on page 36.
None The projector's operating
temperature has been exceeded.
See The "Projector Overheated",
"Fan Failure", "Lamp Failure" or
"Color Wheel Failure" message
appears on the next page.
N/A There's an issue with the projector's
fan or color wheel.
See The "Projector Overheated",
"Fan Failure", "Lamp Failure" or
"Color Wheel Failure" message
appears on the next page.
None The projector power cable isn't
properly connected.
OR
There's an issue with the mains
power supply (for example, the
circuit breaker is off).