Product Specifications; Troubleshooting - Genesis Platinum Alkaline Water Ionizer User Manual

Trouble shooting problems and solutions
Problem Causes
Filter is at the end of its life.
Or, there's something in your
My water tastes
tap water that requires
funny.
additional filtration (like
sulphur).
The supply hose may be bent.
Water isn't coming The water diverter valve may
out of my unit or need to be opened more. The
the water flow is water "on" button may need
weak. to be pressed, or water
pressure is too weak.
Tap water mineral content is
I've tested the pH too low or water is hard.
of the Genesis Water flow through Genesis
Platinum water and Platinum is too high.
it doesn't test right. "Mode" settings may be too
low for your water.
The Genesis Platinum is
My Genesis overheating. The Genesis has
Platinum shuts been running for more than
down while I'm still five minutes continuously.
using it. The water pressure on the
Genesis may be too strong.
One of the filters is
There is a water improperly seated or the "O"
leak from my ring is missing. There is
Genesis Platinum. something wrong with the
Genesis Platinum internally.
There is a white It's just minerals from your
substance left over tap water because water
on the bottom of ionization reduces water and
my glass! concentrates the minerals.
My Genesis The water flow rate may be
Platinum will only greater than 3.5 liters per
dispense "pure" minute or less than 1 liter per
water. minute.
Alkaline Water Ionizer
GENESIS Platinum
Solution
Change the filter. If taste persists,
get a water test done.
Check all hoses. Check your
water diverter valve to make sure
flow is strong. Make sure you
have pressed the "on" button.
Check your home water pressure.
Check to see if your tap water has
a good supply of minerals, flow
rate is between 2 and 2.5 liters per
minute, and adust your mode
settings higher or lower
accordingly.
Let the Genesis Platinum rest for a
few minutes. Check to make sure
your water flow rate is between 2
and 2.5 liters per minute.
Check both the #1 and #2 filter for
proper installation. If the leak is
coming from under the unit near
the electrical, unplug immediately
and call your dealer.
Drink it! The minerals aren't
harmful. Clean the glass with soap.
Adjust the water flow to between 2
and 2.5 liters per minute

Product Specifications

Product Specifications
Item Specifications
Model
Genesis Platinum
Name
Rated
Power AC 100V-120V or AC 220V-240V / 50-60Hz
Supply
Water
Supply Direct connection to tap water
Method
Body Dimension 13 x 13 x 7 inches
Weight Approx. 9 pds
Electrolysis
Continuous Electrolysis
Method
Generating
1.1 ~3.5ℓ/min
Capacity
Electrolysis
Alkaline water : 4 step / Acid water : 4 step
Step
Electrolysis
Automatic cleaning (cleaning time: approx. 30 seconds)
cleaning
Electrode 7 Plates Platinum/Titanium
Filter
Cartridge type (pair type)
replacement
Filter lifetime First-phase filter: 4,000ℓ, Second-phase filter: 8,000ℓ
Lifetime
Letter indication on LCD
indication
Three-layered sediment filter, granular activated carbon,
Alkaline Water Ionizer
silver-containing
Filter materials
GENESIS Platinum
activated carbon, sulfurous acid