Follett U300 Series Operation Manual page 11

Service and parts
Before calling for service
1. Check that ice is in the dispenser and that congealed cubes are not causing a jam.
2. Check that circuit breaker and switches are in ON position.
3. Check that drain pan(s) are on securely. If ajar, neither dispenser nor valves will operate.
4. Check that all drains are clear.
For units equipped with Follett compressed nugget icemaker, see Icemaker Operation and Service
Manual for service and troubleshooting information.
If problem persists after following this basic troubleshooting guide, call Follett's
technical service department at (800) 523-9361 or (888) 2-FOLLETT.
Symptom
Ice does not dispense when switch
is actuated.
• Auger motor does not run
• Wheel motor does not run
• Gate does not open
Ice does not dispense.
• Auger motor runs
• Wheel motor runs
• Gate does not open
Ice does not dispense.
• Auger motor does not run
• Wheel motor runs
Ice does not dispense.
• Auger motor runs
• Wheel motor does not run
Warm drinks or soda foaming.
Dispenser troubleshooting guide
Possible cause
1. Power switch faulty or in OFF position;
loose connection.
2. Faulty dispense switch.
3. Faulty transformer/tripped breaker.
4. Faulty fill board.
5. Drain pan ajar.
6. Faulty drain pan safety switch.
1. Loose electrical connection.
2. Linkage problem between solenoid
and gate.
3. Faulty solenoid.
4. Faulty fill board.
1. Loose electrical connection.
2. Faulty auger motor.
3. Faulty run capacitor.
1. Loose electrical connection.
2. Faulty wheel motor.
3. Faulty run capacitor.
1. No ice in storage bin.
2. Water drained out of ice-waterbath.
3. Faulty circulating pump.
4. Faulty bath solenoid.
5. Faulty thermistor.
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Solution
1. Turn power switch to ON, check
connections.
2. Replace switch.
3. Replace transformer/reset
breaker.
4. Replace fill board.
5. Check pan and reseat.
6. Replace switch.
1. Check connections.
2. Check linkage.
3. Replace solenoid.
4. Replace fill board.
1. Check connections.
2. Check auger motor.
3. Check run capacitor.
1. Check connections.
2. Check wheel motor.
3. Check capacitor.
1. Fill storage area with ice or
check icemaker operation. Push
reset on board.
2. Check that ice-waterbath drain
tube is in fixed upright position.
Push reset on board.
3. Check pump. Push reset on
board.
4. Replace bath solenoid. Push
reset on board.
5. Replace thermistor.