Answers To Common Problems - Alienware M11x MOBILE User Manual

Answers to Common Problems

System
The computer fails the POST
The POST (Power On Self Test) tests the computer, ensuring that it meets the necessary
system requirements and that all hardware is working properly before starting the remainder
of the boot process. If the computer passes the POST, the computer will continue to start
normally. However, if the computer fails the POST, the computer will generate a single beep
to indicate a general failure and an error message will be displayed. For assistance, contact
Alienware Technical Support (see "CONTACTING ALIENWARE" on page 113).
The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating system
shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving your mouse,
press and hold the power button for at least 6 seconds until the computer turns off, then
restart your computer.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
CHAPTER 5: TROUBLESHOOTING
83