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Trademarks used in this manual: Alienware, AlienFX, and the AlienHead logo are trademarks or registered trademarks of Alienware Corporation; Dell is a trademark of Dell Inc.; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Intel, Pentium, and SpeedStep are registered trademarks and Core is a trademark of Intel Corporation in the U.S.
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We invite you to share your experience with your new high‑performance mobile with us, so please do not hesitate to either e-mail or call Alienware with any questions or concerns. The entire staff shares your enthusiasm for new technology and we hope that you enjoy using your new mobile as much as Alienware enjoyed building it for you.
CHAPTER 1: SETTING UP YOUR LAPTOP Before Setting Up Your Laptop Congratulations on the purchase of your Alienware M11x! ® Read all safety and setup instructions before connecting your new laptop. Begin by carefully opening the box and removing all components that were shipped to you.
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CHAPTER 1: SETTING UP YOUR LAPTOP Product Documentation and Media The documentation that ships with your Alienware laptop is designed to provide answers ® to many of the questions that may arise as you explore your new laptop’ s capabilities. You may see the documentation for technical information or general use as needed to answer questions in the future, or aid you in finding answers and solutions.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect the AC Adapter WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage.
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Microsoft Windows Your computer is preconfigured with the Microsoft ® Windows ® operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete.
CHAPTER 1: SETTING UP YOUR LAPTOP Create System Recovery Media (Recommended) NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows. The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer, while preserving data files (without the need of the Operating System disc).
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CHAPTER 1: SETTING UP YOUR LAPTOP To create a system recovery media: Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 12). Insert the disc or USB key in the computer. → Programs→ AlienRespawn. Start Click Recovery Media.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect to the Internet (Optional) Setting Up a Wired Connection • If you are using a dial‑up connection, connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection. •...
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up a Wireless Connection NOTE: To set up your wireless router, see the documentation that shipped with your router. Before you can use your wireless Internet connection, you need to connect to your wireless router.
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the Internet Service Provider (ISP) might have a service outage.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP This chapter provides information about your new laptop to familiarize you with its various features, and get you up and running quickly. Left View Features...
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Security cable slot — Attaches a commercially available security cable to the computer. NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your computer. DisplayPort connector —...
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP USB connector with USB PowerShare — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. The USB Powershare feature allows you to charge USB devices when the computer is powered on/off or in sleep state.
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 3-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents. IEEE 1394 A connector — Connects to high‑speed serial multimedia devices such as digital video cameras. 8 SIM card slot —...
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Right View Features Audio out/Headphone connectors (2) — Connect to a pair of headphones or to a powered speaker or sound system. Audio in/Microphone connector — Connects to a microphone or inputs signal for use with audio programs.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Back View Features AC adapter connector — Connects to an AC adapter to power the computer and charge the battery.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Display Features 1 2 3...
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Microphone — Provides high quality sound for video conferencing and voice recording. 2 Camera — Built‑in camera for video capture, conferencing, and chat. 3 Camera activity indicator — Indicates if the camera is on or off. 4 Display —...
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Computer Base and Keyboard Features...
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Power button — Turns the computer on or off when pressed. For more information, see “Power Button” on page 32. 2 Keyboard — The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. 3 Touch pad buttons (2) —...
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Power Button You can program this button to perform actions like shutting down the operating system or entering the standby mode. For details on how to program this button, see Power Options in the control panel of Microsoft Windows operating system.
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP On AC adapter: Blue or custom AC‑color The battery is fully charged. Blue or custom AC‑color fading into The computer is turned off or on and white or custom battery‑color the battery is charging. Blue or custom AC‑color fading into The computer is in standby mode.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Function Keys NOTE: Depending on the configuration of the laptop you purchased, some of the function keys may have no associated tasks. The <Fn> key is located near the bottom-left corner of the keyboard, and is used together with other keys to activate certain functions.
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F5 — Decrease Display Brightness Press <Fn><F5> to decrease the brightness of the display. F7 — Mute on/off Press <Fn><F7> to enable or disable the mute function. F8 — Decrease volume Press <Fn><F8> to decrease the volume level. F9 —...
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP PAUSE — Alienware Command Center Press <Fn><PAUSE> to access Alienware Command Center (for more information, see “Alienware Command Center” on page 38). PRT SCRN — AlienFX Press <Fn><PRT SCRN> to enable or disable the AlienFX illumination.
The Alienware ® Command Center gives you access to Alienware’ s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build a library of system management, optimization, and customization tools.
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CHAPTER 3: USING YOUR LAPTOP Connection Type Computer Cable Display HDMI‑to‑HDMI (HDMI cable) DisplayPort- to-DisplayPort (DisplayPort cable) DisplayPort-to-DVI (DisplayPort-to- DVI adapter + DVI cable) NOTE: You can purchase the DisplayPort-to-DVI adapter and additional HDMI cables at www.dell.com.
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Turn off the display and disconnect it from the power supply. Connect one end of the display cable to the DisplayPort, or HDMI connector on your Alienware laptop. Connect the other end of the cable to the same connector on your display.
CHAPTER 3: USING YOUR LAPTOP Extending the Desktop With the external display connected, right‑click on the desktop and select Personalize. Select Connect to a projector or other external display in the upper left portion of the screen. Click Connect Display. Select from the below options that appear on the screen: •...
CHAPTER 3: USING YOUR LAPTOP Using the Wireless Control The wireless control allows you to quickly turn all of your wireless radios (Bluetooth ® , WLAN, and WWAN) off, such as when you are asked to disable all wireless radios on an airplane flight. Press <Fn><F3>to turn on all radios.
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CHAPTER 3: USING YOUR LAPTOP Battery Meter...
CHAPTER 3: USING YOUR LAPTOP Power Management Understanding Power Consumption In order to fully utilize the power of your battery, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system.
Although your laptop (together with the operating system) is capable of power conservation, there are measures you can take to reduce the power consumption: • Lower the intensity of the display backlight. A very bright screen translates to higher power usage. • Go Dark mode in the Alienware command centre. Use the...
CHAPTER 3: USING YOUR LAPTOP nVidia Optimus Technology Your Alienware M11x laptop is equipped with nVidia’ s Optimus technology. The Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing...
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CHAPTER 3: USING YOUR LAPTOP Changing the Application Profile Settings Right‑click on the desktop and select NVIDIA Control Panel. NVIDIA Control Panel window, click 3D Settings to expand the selection (if not In the already expanded) and then click Manage 3D Settings. In the Program Settings tab, click Add and browse to select the application’...
CHAPTER 3: USING YOUR LAPTOP Configuring the BIOS System Setup The System Setup options allow you to: • Change the system configuration information after you add, change, or remove any hardware in your laptop. • Set or change a user‑selectable option. •...
CHAPTER 3: USING YOUR LAPTOP Entering System Setup Turn on (or restart) your laptop. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F2> in even intervals until the System Setup screen appears.
Main Menu System Time Displays the system time. System Date Displays the system date. Alienware Displays the model number of your computer. Service Tag Displays the service tag of your computer. BIOS Version Displays the BIOS version. EC Version Displays the EC firmware version.
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CHAPTER 3: USING YOUR LAPTOP Main Menu CPU ID Displays the ID of the processor. Total Memory Displays the total memory available in your computer. Memory Bank 0 Displays the memory size installed in DIMM 0. Memory Bank 1 Displays the memory size installed in DIMM 1. Advanced Menu Intel SpeedStep ®...
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CHAPTER 3: USING YOUR LAPTOP Advanced Menu USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature. NOTE: If USB Powershare is enabled, a device connected to the USB Powershare connector may not wake the computer.
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CHAPTER 3: USING YOUR LAPTOP Advanced Menu SD Card Reader Allows you to enable or disable the internal SD card reader. CPU Turbo Mode Allows you to enable or disable the Intel CPU turbo mode performance option. CPU Over-Clocking Allows you to enable or disable CPU bus clock Over-Clocking •...
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CHAPTER 3: USING YOUR LAPTOP Advanced Menu Adapter Warnings Allows you to choose if the computer should display warning messages when you use certain power adapters. The computer displays these messages if you attempt to use a power adapter that has too little capacity for your configuration. •...
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CHAPTER 3: USING YOUR LAPTOP Wireless Menu Bluetooth Allows you to enable or disable the internal Bluetooth device. • Disabled: The internal Bluetooth device is disabled and is not visible to the operating system. • Enabled: The internal Bluetooth device is enabled. Wireless Network Allows you to enable or disable the internal wireless device.
CHAPTER 3: USING YOUR LAPTOP Security Menu Set User Password Allows you to set the user password. The user password controls access to the computer at boot. Boot Menu Use the <F5> or <F6> keys to change the boot device priority. You can choose from: •...
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CHAPTER 3: USING YOUR LAPTOP Exit Menu Exit Saving Allows you to exit System Setup and save your changes to Changes CMOS. Save Change Allows you remain in System Setup and save your changes to Without Exit CMOS. Exit Discarding Allows you to exit System Setup and load previous values from Changes CMOS for all Setup items.
You can purchase components for your computer at www.dell.com or www.alienware.com. NOTE: See the Service Manual at support.dell.com/manuals for installation instructions of all serviceable components. Parts purchased from Dell and Alienware will ship with specific replacement instructions. Before You Begin This section provides procedures for removing and installing the components in your laptop.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your laptop. Save and close all open files and exit all open programs. →...
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety. WARNING: Before working inside your laptop, read the safety information that shipped with your computer.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CAUTION: To avoid damaging the computer, perform the following steps before you begin working inside the computer. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. Turn off your computer (for more information, see “Turning Off Your Computer”...
This battery pack can easily be removed and replaced. Ensure that the laptop is properly shut down before changing the battery pack. CAUTION: To avoid damage to the laptop, use only the battery designed for this particular Alienware laptop. Do not use batteries designed for other Alienware or Dell laptops. To remove the battery pack: Follow the instructions in “Before You Begin”...
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS captive screws (8) 2 base cover...
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Remove the two screws that secure the battery pack to the computer base. Disconnect the battery pack cable from the connector on the system board. Lift and slide the battery pack out of the computer. battery pack 3 battery pack cable 2 screws (2)
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing Memory Your laptop is equipped with a configurable memory unit. The industry standard JEDEC PC3-8500/PC3-10600 (DDR3) SODIMM memory module connectors are available for memory upgrade. The table below illustrates all the possible ways system memory can be configured. Memory connector #1 Memory connector #2 Total memory...
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Removing the Memory Module(s) Follow the instructions in “Before You Begin” on page Remove the battery (see “Replacing the Battery Pack” on page 64). Use your fingertips to carefully spread apart the memory module connector’ s spring-locks until the module pops up.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS To replace the memory modules, perform the removal steps in reverse order. While inserting the memory module into the connector align the notch on the memory module with the tab on the memory module connector. NOTE: If you need to install memory modules in two connectors, install a memory module in the lower connector before you install a memory module in the upper connector.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing the Hard Drive Assembly Your laptop is equipped with one hard drive socket. Removing the Hard Drive Follow the instructions in “Before You Begin” on page Remove the battery (see “Replacing the Battery Pack” on page 64).
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS hard drive 2 pull-tab Remove the four screws that secure the hard drive to the hard drive bracket. Lift the hard drive bracket of the hard drive according to the illustration.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS hard drive bracket 3 hard drive 2 screws (4)
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Remove the interposer from the hard drive. hard drive 2 interposer To replace the hard drive, perform the removal steps in reverse order.
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CHAPTER 4: INSTALLING AND REPLACING COMPONENTS...
CHAPTER 5: TROUBLESHOOTING Basic Hints and Tips • Computer does not power on: Is your AC adapter cable securely connected to a working electrical outlet? If connected to a power strip, ensure that the strip is actually working. • Connections: Check all the cables to ensure that there are no loose connections anywhere.
CHAPTER 5: TROUBLESHOOTING Backup and General Maintenance • Always backup your important data on a regular basis and keep copies of your operating system and software safe. Do not forget to note the serial numbers if you are storing them outside of their original cases ‑ e.g., in a CD wallet. •...
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• If an error message appears on the screen, write down the exact error message prior to calling Alienware Technical Support to aid in diagnosing and resolving your issue. • If an error occurs in a specific program, see the program’ s documentation.
To invoke PSA: Turn on (or restart) your computer. Shut down and restart the laptop. When the Alienware logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait...
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CHAPTER 5: TROUBLESHOOTING If the Pre-boot System Assessment completes successfully, the following message appears “Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).” If you are experiencing memory issues, press <y>, otherwise press <n>. The following message is displayed: “Pre-boot System Assessment complete.”...
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NOTE: Back up all data before initiating a system recovery. Review your laptop’ s configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Alienware Diagnostics from the backup disc.
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NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. After all tests have completed, close the test window to return to the Alienware Diagnostics Main Menu. Main Menu window to exit the Alienware Remove the backup disc, then close the Diagnostics and restart the computer.
However, if the computer fails the POST, the computer will generate a single beep to indicate a general failure and an error message will be displayed. For assistance, contact Alienware Technical Support (see “CONTACTING ALIENWARE“ on page 113). The computer stops responding or a solid blue screen appears CAUTION: You might lose data if you are unable to perform an operating system shutdown.
CHAPTER 5: TROUBLESHOOTING A program stops responding or crashes repeatedly End the program: Press <Ctrl><Shift><Esc> simultaneously. Applications tab and select the program that is no longer responding. Click the End Task. Click Check the software documentation. If necessary, uninstall and then reinstall the program. ®...
CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or programs and shut down your computer through the Start menu Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive pop‑up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware.
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CHAPTER 5: TROUBLESHOOTING Check the software documentation or contact the software manufacturer for troubleshooting information: • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software.
CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Run Check Disk →...
(see “Upgrading or Replacing Memory” on page 67). • Computers using a dual-channel memory configuration require that memory modules be installed in pairs. If you require assistance, contact Alienware Technical Support (for more information, see “CONTACTING ALIENWARE“ on page 113). Display...
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Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works. If the wall outlet is not working, contact an electrician or your power company for further assistance. • If the problem persists, contact Alienware support (see “CONTACTING ALIENWARE“ on page 113).
CHAPTER 6: SYSTEM RECOVERY AlienRespawn/DataSafe NOTE: AlienRespawn/DataSafe Local Backup may not be available in all Local Backup regions. You can use AlienRespawn/DataSafe Local CAUTION: Using AlienRespawn/ Backup to restore your hard drive to the DataSafe Local Backup permanently removes any programs or drivers operating state it was in when you purchased your computer, while preserving data files.
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353560 at support.dell.com. NOTE: Do not disconnect the AC adapter. Turn on your computer. When the Alienware logo appears, ™ press <F8> several times to access the Advanced Boot Options window. NOTE: If you wait too long and the...
CHAPTER 6: SYSTEM RECOVERY more information, Dell DataSafe Online Backup delldatasafe.com. To schedule backups: NOTE: Dell DataSafe Online is supported Double‑click the Dell DataSafe Online only on Windows operating systems. icon on the taskbar. NOTE: A broadband connection is Follow the instructions that appear on recommended for fast upload/download the screen.
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CHAPTER 7: SPECIFICATIONS Computer Model Alienware M11x‑R2 Dimensions Height (front and back) 32.7 mm (1.29 inches) Width 285.7 mm (11.25 inches) Depth 233.3 mm (9.19 inches) Weight with 8‑cell battery 2.0 kg (4.4 lbs) (starting at) NOTE: The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability.
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CHAPTER 7: SPECIFICATIONS Processor and System Chipset Processor Intel Core™ i3 ® Intel Core i5 Intel Core i7 Intel Pentium U5400 ® L2 cache 256 KB L3 cache up to 4 MB Bus clock 133 Mhz System chipset Intel QS57 SDRAM bus width one or two 64-bit channels of DDR3 memory up to 1333 MHz...
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CHAPTER 7: SPECIFICATIONS Memory Connectors two internally-accessible DDR3 SODIMM sockets Capacities 1 GB, 2 GB, and 4 GB Memory type 1066 MHz and 1333 MHz (operates at 800 Mhz) dual-channel DDR3 configurations NOTE: Chipset allows memory to run only at 800 Mhz. Memory configurations 2 GB, 3 GB, 4 GB, and 8 GB possible...
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CHAPTER 7: SPECIFICATIONS Ports and Connectors Network adapter one RJ45 connector three 4-pin USB 2.0-compliant connectors, including one USB PowerShare connector HDMI one 19‑pin connector DisplayPort one 20‑pin connector Audio two audio output/headphone connectors and one audio input/microphone connector 3-in-1 Media Card Reader one combo connector SIM card one SIM card slot...
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CHAPTER 7: SPECIFICATIONS Video Video controller Integrated Intel HD Graphics Discrete NVIDIA GeForce GT335M Video memory dynamic based on system memory capacity Integrated Discrete 1 GB External display support HDMI and DisplayPort Audio Controller Intel High Definition Audio Speaker single 8‑ohms speakers in both the left and right speaker assembly Internal speaker amplifier up to 1 W per channel;...
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CHAPTER 7: SPECIFICATIONS Hard-Drive Storage Interface SATA Number of hard drives Hard drive 2.5 inch SATA hard drive Type standard portable and solid‑state hard‑drives Cards Supported • Media cards Secure Digital (SD) memory card • MultiMedia Card (MMC) • Memory Stick PRO •...
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CHAPTER 7: SPECIFICATIONS Display Type 11.6 inch HD TrueLife, WLED Maximum resolution 1366 x 768 Dimensions Height 144 mm (5.67 inches) Width 256.12 mm (10.08 inches) Diagonal 293.83 mm (11.57 inches) Refresh rate 60 Hz Operating angle 0° (closed) to 140° Pixel pitch 0.2550 mm Controls...
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82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) Backlight color RGB; colors can be changed by invoking the AlienFX ® application in the Alienware Command Center. For information, see “Alienware Command Center” on page 38. Touch Pad X/Y position resolution...
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CHAPTER 7: SPECIFICATIONS Battery 8-cell “smart” lithium ion (63 Whr) Height 11.2 mm (0.44 inches) Width 173 mm (6.81 inches) Depth 109.4 mm (4.31 inches) Weight 0.43 kg (0.94 lb) Voltage 14.8 V Operating time battery operating time varies depending on operating conditions and can be significantly reduced under certain power‑intensive conditions.
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CHAPTER 7: SPECIFICATIONS AC Adapter Type 65 W/90 W Input voltage 100-240 VAC Input current (maximum) 65 W 1.7 A 90 W 1.5 A Input frequency 50-60 Hz Output current 65 W 3.34 A (continuous) 90 W 4.62 A (continuous) Output power 65 W 65 W...
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CHAPTER 7: SPECIFICATIONS AC Adapter Temperature range Operating 0° to 40°C (32° to 104°F) Storage –40° to 70°C (–40° to 158°F) Connector types DC connector 3-pin, 7.4 mm plug AC connector 3-pin – C6 (65 W) 3-pin – C6 (90 W) Computer Environment Temperature range Operating...
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CHAPTER 7: SPECIFICATIONS Computer Environment Maximum vibration (using a random vibration spectrum that simulates user environment) Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2‑ms half‑sine pulse for operating. Also measured with hard drive in head‑parked position and a 2‑ms half‑sine pluse for storage) Operating 110 G...
APPENDIX GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup • Read all instructions marked on the product and in the documentation before operating your computer. • Retain all safety and operating instructions. • Never use this product near water or a heat source. •...
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APPENDIX Computer Use • Route the power cable and all cables away from where people might walk or trip over them. Do not allow anything to rest on the power cable. • Do not spill anything on or into your computer. •...
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Your computer was dropped or the case was damaged. • Normal operation of the computer does not occur when the operating instructions are followed. Replacement Components or Accessories It is only advised to use replacement parts or accessories recommended by Alienware.
APPENDIX CONTACTING ALIENWARE For customers in the United States/Canada, call 1‑800‑ALIENWARE. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone‑based support and service options. Because availability varies by country and product, some services may not be available in your area.
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APPENDIX Websites You can learn about Alienware products and services on the following websites: • www.dell.com • www.dell.com/ap (Asian/Pacific countries only) • www.dell.com/jp (Japan only) • www.euro.dell.com (Europe only) • www.dell.com/la (Latin American and Caribbean countries) • www.dell.ca (Canada only) You can access Alienware Support through the following websites: •...
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APPENDIX Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 - Flat 11°...