Alienware m15 R7 AMD Service Manual
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Alienware m15 R7 AMD Service Manual

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Alienware m15 R7 AMD
Service Manual
Regulatory Model: P109F
Regulatory Type: P109F007/P109F008
March 2022
Rev. A00

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Summary of Contents for Alienware m15 R7 AMD

  • Page 1 Alienware m15 R7 AMD Service Manual Regulatory Model: P109F Regulatory Type: P109F007/P109F008 March 2022 Rev. A00...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Transporting sensitive components............................7 After working inside your computer............................7 Chapter 2: Removing and installing components..................9 Recommended tools................................9 Screw list....................................9 Major components of Alienware m15 R7 AMD.........................10 Disassembly and reassembly ..............................12 Base cover..................................12 Solid-state drive................................17 Memory..................................27 Wireless card................................. 29 Rear-I/O cover................................
  • Page 4 Handling swollen Lithium-ion batteries..........................86 SupportAssist diagnostics..............................86 System-diagnostic lights..............................87 Recovering the operating system............................87 Backup media and recovery options..........................88 WiFi power cycle................................88 Drain residual flea power (perform hard reset)........................ 88 Chapter 6: Getting help and contacting Alienware................89...

  • Page 5: Chapter 1: Working Inside Your Computer

    Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2.

  • Page 6: Electrostatic Discharge-Esd Protection

    CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly. NOTE: The color of your computer and certain components may appear differently than shown in this document. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards.

  • Page 7: Transporting Sensitive Components

    best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test.
  • Page 8 4. Connect your computer and all attached devices to their electrical outlets. 5. Turn on your computer.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Alienware M15 R7 Amd

    M2x4 (captive screw) Ethernet and audio board M2x4 USB board M2x4 Rear I/O cover M2x4 Rear I/O cover M2.5x5 Power button M2x2 Major components of Alienware m15 R7 AMD The following image shows the major components of Alienware m15 R7 AMD.
  • Page 11 1. Base cover 2. 2280 solid-state drive thermal shield 3. 2280 solid-state drive 4. 2230 solid-state drive thermal shield 5. 2230 solid-state drive 6. Left fan...

  • Page 12: Disassembly And Reassembly

    7. Heat sink 8. Right-I/O board 9. Battery 10. Left speaker 11. Palm-rest and keyboard assembly 12. Display assembly 13. Touchpad 14. Touchpad bracket 15. Keyboard-controller board 16. Right speaker 17. Rear-I/O cover 18. Left-I/O board 19. Power button 20.Power-button bracket 21.
  • Page 15 Steps 1. Remove the four screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4.

  • Page 17: Solid-State Drive

    Steps 1. Connect the battery cable to the system board. 2. Adhere the tape that secures the battery cable to the battery. 3. Slide the tabs on the top of the base cover under the rear I/O-cover and snap the base cover to the palm-rest and keyboard assembly.
  • Page 18 Steps 1. Remove the two screws (M2x4) that secure the 2230 thermal shield to the palm-rest and keyboard assembly. 2. Slide and remove the 2230 thermal shield off the solid-state drive. 3. Slide and remove the 2230 solid-state drive from the solid-state drive slot. Installing the 2230 solid-state drive in slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 19 Steps 1. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2230 solid-state drive into the M.2 card slot on the system board. 3. Align and place the solid-state drive thermal shield on the solid-state drive. 4.
  • Page 20 Steps 1. Remove the two screws (M2x4) that secure the 2280 thermal shield to the palm-rest and keyboard assembly. 2. Lift the 2280 thermal shield off the solid-state drive. 3. Slide and remove the 2280 solid-state drive from the solid-state drive slot. Installing the 2280 solid-state drive in slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 21 Steps 1. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2280 solid-state drive into the M.2 card slot on the system board. 3. Slide the tab on the 2280 thermal shield into the M.2 card slot and align the screw holes on the thermal shield to the screw holes on the palm-rest and keyboard assembly.
  • Page 22 3. To install a 2230 solid-state drive in SSD slot one, see installing the 2230 solid-state drive in SSD slot one. 4. To install a 2280 solid-state drive in SSD slot one, see installing the 2280 solid-state drive in SSD slot one.
  • Page 23 Steps 1. Remove the two screws (M2x4) that secure the 2230 thermal shield to the palm-rest and keyboard assembly. 2. Slide and remove the 2230 thermal shield off the solid-state drive. 3. Slide and remove the 2230 solid-state drive from the solid-state drive slot. Installing the 2230 solid-state drive in slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 24 Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board. 3. Align and place the solid-state drive thermal shield on the solid-state drive. 4.
  • Page 25 Steps 1. Remove the two screws (M2x4) that secure the 2280 thermal shield to the palm-rest and keyboard assembly. 2. Lift the 2280 thermal shield off the solid-state drive. 3. Slide and remove the 2280 solid-state drive from the solid-state drive slot. Installing the 2280 solid-state drive in slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 26 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Slide the tab on the 2280 thermal shield into the M.2 card slot and align the screw holes on the thermal shield to the screw holes on the palm-rest and keyboard assembly.

  • Page 27: Memory

    3. To install a 2230 solid-state drive in SSD slot two, see installing the 2230 solid-state drive in SSD slot two. 4. To install a 2280 solid-state drive in SSD slot two, see installing the 2280 solid-state drive in SSD slot two.
  • Page 28 Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module.

  • Page 29: Wireless Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.
  • Page 30 Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4.
  • Page 31 Steps 1. Connect the antenna cables to the wireless card. NOTE: The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 32: Rear-I/O Cover

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Rear-I/O cover Removing the rear-I/O cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the rear-I/O cover and provides a visual representation of the removal procedure.
  • Page 33 Installing the rear-I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the rear-I/O cover and provides a visual representation of the installation procedure. Steps 1.

  • Page 34: Battery

    Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed.
  • Page 35 Steps 1. Peel the tape that secures the battery cable to the battery. 2. Disconnect the battery cable from the system board. NOTE: This step is applicable only if the battery cable has not been disconnected. 3. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 36: Battery Cable

    Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4.
  • Page 37 Steps 1. Turn the battery over. 2. Peel the battery cable off the battery. 3. Disconnect the battery cable from the battery. 4. Lift the battery cable off the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the battery cable and provides a visual representation of the installation procedure.

  • Page 38: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the 2230 solid-state drive 2280 solid-state drive in slot two, whichever applicable. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure.

  • Page 39: Power-Adapter Port

    Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.
  • Page 40 Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Disconnect the Alien head LED-cable from the system board. 4. Peel the display cable off the system board and move it out of the way. 5.

  • Page 41: Touchpad

    Steps 1. Lift the corner of the Mylar that covers the system board. 2. Slide the power-adapter port at an angle into the slot on the palm-rest and keyboard assembly and adhere the power-adapter port cable to the Mylar. 3. Connect the power-adapter port cable to the system board. 4.
  • Page 42 Steps 1. Open the latch and disconnect the touchpad cable from the touchpad. 2. Peel the tape that secures the speaker cable to the touchpad. 3. Remove the speaker cable off the routing guides on the palm-rest and keyboard assembly and move the speaker cable out of the way.
  • Page 43 Steps 1. At an angle slide the touchpad into the slot on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. NOTE: The image below shows the proper touchpad alignment for your computer. 3.

  • Page 44: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear-I/O cover. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.
  • Page 45 Steps 1. Disconnect the camera cable from the system board. 2. Peel the tapes securing the camera cable to the system board and lift the camera cable off the system board. NOTE: This step is applicable only for computers shipped with an infrared camera. 3.
  • Page 46 About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure.
  • Page 47 Steps 1. Place the display assembly on the palm-rest and keyboard assembly. CAUTION: To avoid damaging the display, do not slide display assembly over the palm-rest and keyboard assembly. 2. Align the screw holes on the display assembly to the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 48: Keyboard-Controller Board

    3. Follow the procedure in After working inside your computer. Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the removal procedure.
  • Page 49 3. Open the latch and disconnect the keyboard-controller board cable from the system board. 4. Remove the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly. 5. Life the keyboard-controller board off the palm-rest and keyboard assembly. 6.

  • Page 50: System Board

    4. Connect the keyboard-backlight cable to the keyboard-contoller board and close the latch to secure the cable. 5. Connect the keyboard cable to the keyboard-controller board and close the latch to secure the cable. 6. Connect the keyboard-controller board cable to the system board and close the latch to secure the cable. Next steps 1.
  • Page 51 3. Power-adapter cable 4. Right-fan cable 5. Speaker cable 6. Touchpad cable 7. Keyboard-controller board cable 8. Left-fan cable 9. Power-button cable 10. Camera cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Steps 1.
  • Page 52 16. Disconnect the camera cable from the system board. 17. Lift the Mylar that covers the tapes that secure the camera cable to the system board. 18. Peel the tapes securing the camera cable to the system board and lift the camera cable off the system board. NOTE: Step 16 to step 18 are applicable only for computers shipped with an infrared camera.
  • Page 53 7. Keyboard-controller board cable 8. Left-fan cable 9. Power-button cable 10. Camera cable The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure. Steps 1. Turn the system board over. 2. Install the fan and heat-sink assembly.
  • Page 54 15. Connect the speaker cable to the system board. 16. Connect the right-fan cable to the system board. 17. Lift the corner of the Mylar covering the system board. 18. Adhere the power-adapter port-cable to the Mylar. 19. Connect the power-adapter port-cable to the system board. 20.Connect the Alien head LED-cable to the system board.
  • Page 55 1. Display cable 2. Alien head LED-cable 3. Power-adapter cable 4. Right-fan cable 5. Speaker cable 6. Touchpad cable 7. Keyboard-controller board cable 8. Left-fan cable 9. Power-button cable 10. Camera cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
  • Page 56 Steps 1. Remove the two screws (M2x4) that secure the Type-C bracket to the system board. 2. Lift the Type-C bracket off the system board. 3. Peel the tape that secures the display-cable connector latch to the system board. 4. Open the latch and disconnect the display cable from the system board. 5.
  • Page 57 22.Remove the fan and heat-sink assembly. 23.Remove the ethernet and audio board. 24.Remove the board. 25.Turn the system board over. 26.After performing all the above steps, you are left with the system board. Installing the system board (NVIDIA GeForce 3050 Ti graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 58 Steps 1. Turn the system board over. 2. Install the fan and heat-sink assembly. 3. Install the ethernet and audio board. 4. Install the board. 5. Turn the system-board assembly over. 6. Using the alignment posts, place the system-board assembly on the palm-rest and keyboard assembly. 7.

  • Page 59: Fan And Heat-Sink Assembly

    20.Connect the Alien head LED-cable to the system board. 21. Adhere the display cable to the system board. 22.Connect the display cable to the system board and close the latch to secure the cable. 23.Adhere the tape that secures the display-cable connector latch to the system board. 24.Place the Type-C bracket on the system board and align the screw holes on the bracket to the screw holes on the system board.
  • Page 60 Steps 1. Turn over the system-board assembly. 2. In reverse sequential order (6>5>4>3>2>1), loosen the six captive screws (M2x4) that secure the fan and heat-sink assembly to the system board. 3. Lift the fan and heat-sink assembly off the system board. Installing the fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 61: Ethernet And Audio Board

    Steps 1. Place the fan and heat-sink assembly on the system board. 2. Align the screw holes on the fan and heat-sink assembly to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>), tighten the six captive screws (M2x4) that secure the fan and heat-sink assembly to the system board.
  • Page 62 4. Remove the 2230 solid state drive 2280 solid-state drive in slot two, whichever applicable. 5. Remove the wireless card. 6. Remove the rear-I/O cover. 7. Remove the battery. 8. Follow the procedure from step 1 to step 21 in removing the system board (NVIDIA GeForce 3060/3070 Ti/3080 Ti) system board (NVIDIA GeForce 3050...

  • Page 63: Usb Board

    Steps 1. Connect the ethernet and audio board to the system board. 2. Align the screw holes on the ethernet and audio board to the screw holes on the system-board assembly. 3. Replace the two screws (M2x4) that secure the ethernet and audio board to the system-board assembly. 4.
  • Page 64 NOTE: The system board can be removed and installed along with the memory, ethernet and audio board, USB board, and fan and heat sink-assembly. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink. About this task The following image(s) indicate the location of the USB board and provides a visual representation of the removal procedure.

  • Page 65: Power Button

    Steps 1. Connect the USB board to the system-board assembly. 2. Align the screw holes on the USB board to the screw holes on the system-board assembly. 3. Replace the three screws (M2x4) that secure the USB board to the system-board assembly. 4.
  • Page 66 NOTE: The system board can be removed and installed along with the memory, ethernet and audio board, USB board, and fan and heat sink-assembly. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink. About this task The following image(s) indicate the location of the power button and provides a visual representation of the removal procedure.

  • Page 67: Palm-Rest And Keyboard Assembly

    Steps 1. Align and place the power button, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the power-button bracket to the screw holes on the palm-rest and keyboard assembly. 3.
  • Page 68 11. Remove the display assembly. 12. Remove the keyboard-controller board. 13. Follow the procedure from step 1 to step 21 in removing the system board (NVIDIA GeForce 3060/3070 Ti/3080 Ti) system board (NVIDIA GeForce 3050 Ti), whichever applicable. NOTE: The system board can be removed and installed along with the memory, ethernet and audio board, USB board, and fan and heat sink-assembly.
  • Page 69 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. NOTE: Install the solid-state drive mounts on slot one and two from the old palm-rest and keyboard assembly into the new palm-rest and keyboard assembly.

  • Page 70: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.

  • Page 71: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 72: System Setup Options

    NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—System information menu Overview Alienware m15 R6 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 73 Table 3. System setup options—System information menu (continued) Overview 64-Bit Technology Displays whether 64-bit technology is used. MEMORY Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode.
  • Page 74 Table 5. System setup options—Integrated Devices menu Integrated Devices Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately. Camera Enable Camera Enables or disables the camera.
  • Page 75 Table 6. System setup options—Storage menu (continued) Storage Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology (SMART). Default: OFF Drive Information Displays the information of various onboard drives. Table 7. System setup options—Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power.
  • Page 76 Table 8. System setup options—Connection menu (continued) Connection Default: Auto Mode. HTTP(s) Boot automatically extracts Boot URL from the Dynamic Host Configuration (DHCP). NOTE: Provisioning of the Certificate is required to connect to HTTPs Boot server. Table 9. System setup options—Power menu Power Battery 1 Charge Mode Battery 1 Charge Mode...
  • Page 77 Table 10. System setup options—Security menu Security Intel® Platform Trust Technology Intel® Platform Trust Technology On Enable or disable the Intel® Platform Trust Technology (PPT) feature in the OS. Default: ON PPI Bypass for Clear Commands Enables or disables the Trusted Platform Model (TPM) Physical Presence Interface (PPI).
  • Page 78 Table 11. System setup options—Passwords menu (continued) Passwords Default: OFF Special Character Enforces password restriction that the password must contain at least one special character. Default: OFF Minimum Characters Controls the minimum number of characters allowed for password. Default: 04 Password Bypass Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts...
  • Page 79 Table 12. System setup options—Update,Recovery menu (continued) Update,Recovery the event of EC corruption, ME corruption, or a hardware issue. The recovery image must exist on an unencrypted partition on the drive. BIOS Downgrade Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions. Default: ON SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool, in the event...
  • Page 80 Table 14. System setup options—Keyboard menu (continued) Keyboard Default: Lock Mode Standard Keyboard Backlight Timeout on AC Keyboard Backlight Timeout on AC Enables the user to define the timeout value for the keyboard backlight when an AC adapter is plugged into the system. Default: Never Keyboard Backlight Timeout on Battery Keyboard Backlight Timeout on Battery...
  • Page 81 Table 15. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Default: 0 seconds Table 16. System setup options—Virtualization Support menu Virtualization Intel® Virtualization Technology Enable Intel® Virtualization Technology Enables the computer to run a virtual machine monitor (VMM). (VT) Default: ON VT for Direct I/O Enable Intel®...

  • Page 82: System And Setup Password

    Table 17. System setup options—Performance menu (continued) Performance TCC Activation Offset TCC Activation Offset Enables user to adjust CPU's Tcc offset to moderate the performance of the CPU. Default: 00 Table 18. System setup options—System Logs menu System Logs BIOS Event Log Clear BIOS Event Log Select keep or clear BIOS events.

  • Page 83: Deleting Or Changing An Existing System Setup Password

    Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ●...

  • Page 84: Updating The Bios

    NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.
  • Page 85 To update your BIOS from the F12 One-Time boot menu, you need the following: ● USB drive formatted to the FAT32 file system (key does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ●...

  • Page 86: Chapter 5: Troubleshooting

    Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium- ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.

  • Page 87: System-Diagnostic Lights

    System-diagnostic lights Power and battery-status light The power and battery status light indicates the power and battery status of the computer. These are the power states: Solid white:Power adapter is connected and the battery has more than 5% charge. Amber:Computer is running on battery and the battery has less than 5% charge. Off: ●...

  • Page 88: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 89: Chapter 6: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 21. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com...

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M15 r7P109f

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