Cisco 7965 User Manual page 5

Lake Washington Technical College IP Phone Agent User Guide
IP Phone Agent
IP Phone Agent is a telephone system service that allows agents to log in to receive calls to a telephone number as
part of a coordinated group. There are three pieces of information that make up an Agent ID:
User ID: An agent's user ID is the same as an agent's Lake Washington Technical College network ID.
Password: The initial
password
password will be provided in the Lake Washington Technical College Unified Communications Manager User Web
Page Guide.
Extension: The agent's ACD Extension (as shown on the paper label on the agent's phone, this will be on the bottom line
button). In some documentation and online resources for the system, ACD Extension may also be represented at IPCC
Extension.
Starting IP Phone Agent
Press the Services button on your phone. Use the navigation button to scroll to the IP Phone Agent service.
This is an example of the IP Phone Agent screens shown in the Cisco IP Phone Agent User Guide, which will be
reproduced in this guide. This guide was written with a different phone model as a reference. It has been seen that the
content of the following screen is shown in the 6961 series phone, just one line of text at a time. Use the navigation
button on the phone to see other lines of the screens shown in this guide. This applies to all the IP Phone Agent screen
figures in this guide.
Screen title
Menu option
Soft key
definitions
for each agent is "12345" (without the quotes). Instructions for changing this
fP Phone Agent initial menu your menu might differ)
Time and date
14:23 02/15/09
SERVICES
1 IP PHONE AGENT
Make Your Selection...
Select Exit
Primary extension
8100