Cisco 7965 User Manual page 2

Volume Control - Handset, Headset, Speakerphone, or Ringer volume. Use the volume bar on lower right of the phone.
The volume control adjusts the volume for the current active condition. To save the setting, press SAVE. When the
phone is idle it controls the ringing volume. Caution: Be careful not to turn the ringer completely off.
Speaker Key — This button toggles the Speaker phone on and off.
Mute Key - This button toggles the microphone on and off when using the Speaker, Handset or Headset. When the
light is Red, the caller cannot hear you. When the light is off you can be heard again.
Place a Phone Call - Lift the Handset or press SPEAKER or press NEW CALL soft key or Pre-Dial the number, then
press the DIAL soft key.
Answer a Call — Caller ID will show in the display. Lift the Handset, or press SPEAKER or press the ANSWER soft key if
you are using a Headset.
Place a Call on Hold - Press the HOLD soft key. To return to caller press the RESUME soft key. If RESUME does not
show in display, press the NAVIGATION keys (up/down arrows) to display the RESUME soft key. If more than one
call is on hold, highlight the call you want before pressing Resume.
End a Call - Hang up the Handset, or press SPEAKER key, or press the END CALL soft key if using a Headset.
Transfer a Call —With the caller on the line, press the TRANSF soft key, dial the number and wait for an answer.
nd
Announce the caller privately and press TRANSF again to send the call. If the 2 party cannot take the call, press END
nd
CALL, then RESUME soft key to return to the original caller. Note: If you do not press TRANSF a 2 time, the call
remains on hold on your phone.
Conference Calls - With the first call on the line, press MORE and find the CONFRN soft key. Dial the next Party to
nd
include. When they answer, press CONFRN again. If the 2 party does not answer, press END CALL soft key, then
RESUME to return to original party. Repeat these steps to add up to 5 parties (6 including yourself).
To drop a caller from the conference, press MORE to find CONFLIST, highlight the caller's name or Number and press
REMOVE.
idivert- When presented with a new call, press IDivert to send the call to voice mail, without ringing your phone 4 times.
You may also send an answered call to voice mail, if you want them to leave you a message.
Redial — Dials the last number you called. Or press Navigation button (up/down keys) to scroll through a list of recently
dialed numbers.
Call Forward All Calls (do not disturb) - To forward calls directly to Voice Mail, press the CFWDALL soft key Then
press the MESSAGE key. Or you may forward to another extension. To cancel forwarding, press the CFWDALL soft
key.
Call Pickup (optional feature) You can answer other phones in your department. When you hear a phone in your
group ring, lift your Handset and press the PICKUP soft key. You are connected to the caller.
Call Park— Place a call on "virtual" hold and retrieve from any phone in the building. Find the "Park" soft key on the 2
nd
page of Soft Key features and press the soft key. Note the Park DN visible in your display (*IXX). Go to any phone
and dial the Park DN to retrieve your call. If not retrieved, the Parked Call will recall back to the phone that parked it in
90 seconds.
Voice Mail- When the red light is on your handset, you have messages in your mailbox. Press the MESSAGES button.
Refer to additional documentation in the Unity Voice Mail handout
.