Reporting Safety Defects; United States; Canada; Mexico - Volvo VN Operator's Manual

REPORTING SAFETY DEFECTS

United States

If you believe that your vehicle has a defect which could cause a crash, injury or death,
you should immediately inform the National Highway Traffic Safety Administration
(NHTSA), in addition to notifying Volvo Trucks North America.
If NHTSA receives similar complaints, it may open an investigation and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your distributor, or Volvo Trucks North America.
To contact NHTSA, either call the U.S. Government's Vehicle Safety Hotline toll-free
at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.NHTSA.gov; or write
to: Administrator, National Highway Traffic Safety Administration, 400 Seventh
Street, S.W., Washington, DC 20590. You can also obtain other information about
motor vehicle safety from the Vehicle Safety Hotline.

Canada

Canadian customers who wish to report a safety-related defect to: Transport
Canada Defect Investigations and Recalls, may telephone the toll free hotline
at 1-800-333-0510, or contact Transport Canada by mail at Transport Canada,
ASFAD, Place de Ville Tower C, 330 Sparks Street, Ottawa ON K1A 0N5.
For additional road safety information, please visit the Road Safety website at
http://www.tc.gc.ca/roadsafety/menu.htm.

Mexico

Volvo Trucks de Mexico, S.A. de C.V. should be informed immediately if you believe
the vehicle has a defect that could cause a vehicle accident, injury or death. Contact
Volvo Trucks de Mexico by calling 011-52-55-50-81-68-50 or by writing to: Volvo
Trucks de Mexico, S.A. de C.V., Prol. Paseo de la Reforma 600, 1er. Piso 121, Col.
Santa Fe Pena Blanca, C.P. 01210, Mexico, D.F. Within Mexico, call 01 (800) 90 94
900.
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