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Chapter 3 Troubleshooting
Printer Server/File Server/Printer Checklist
Check the following to see if:
• The KN-304 Print Server can log into the file server, and can service jobs from a File Server.
• The KN-304 Print Server name is listed on that File Server.
• The password assigned to the Print Server Card through PCONSOLE matches the password
assigned through MAP. Use MAP to update the password stored in the network Print Server's
memory.
• The print job is in the print queue and waiting to be printed. Use PCONSOLE to check if the print
jobs are being sent to the printer.
Workstation to Print Server Card Connection Checklist
To make sure the workstation is communicating with the Print Server Card, check the following:
• Print a file from the workstation and make sure the print job gets to the print queue using PCONSOLE.
If the print job does get to the queue, the problem is not with the workstation/print server connec-
tion.
• Use CAPTURE to send data to the printer from a workstation software application. See your NetWare
print server manual for information.
• Make sure another printer is not taking the print jobs from the queues BEFORE the Print Server
Card can service the job. To do this, disable the other printer until you can verify the Print Server
Card-connected printer setup.
KN-304 Loses Its File Server Connection
If the KN-304 loses its connection to the file server, it can take approximately 5 to 10 minutes to
reconnect. If the connection is not made after a reasonable amount of time, check the error condi-
tions to troubleshoot the problem.
Unable to Print from a Different Context
The KN-304 does not support printing from a context different from the context you are installed
upon. If you want to do this, you must create an alias queue. See your NetWare Manual for more
information.
3-8 KN-304 Network Board
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Table of Contents
Troubleshooting
