Polycom SoundStation IP 6000 User Manual page 85

Controls
Symptom
The dial pad does not work.
Problem
The dial pad on the phone does
not respond.
Troubleshooting Your Phone
Corrective Action
Try the following:
Check for a response from other
•
feature keys or from the dial pad.
Place a call to the phone from a known
•
working telephone. Check for display
updates.
Check if the LAN port is active or
•
inactive. Press
Status > Network > Ethernet. From
the Ethernet screen, scroll to
LAN port and verify that it is Active.
Check the termination at the switch or
•
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it is not accessible,
contact your system administrator).
Note: Contact your system administrator
before you restart your phone. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.
, and then select
5 - 3