Service; Warranty - K-array KA7 User Manual

12. SERVICE

To obtain service:
1) Contact the official K-array distributor in your country. They will direct you to the
service centre.
2) If you are calling for service, have the serial number(s) of the unit(s) at hand for
reference. Ask for Customer Service, and be prepared to describe the problem clearly
and completely.
3) If the problem cannot be resolved over the phone, you must return the unit for
service.
4) You will be given an RA (Return Authorization) number for job tracking. Refer to
this number on shipping materials and in all correspondence concerning the repair.
Shipping charges are the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your
warranty. Service must be performed by an authorized K-array service center.
Cleaning:
• Clean the product enclosures using a soft, dry cloth only.
• Do not use any solvents, chemicals, or cleaning solutions containing alcohol,
ammonia, or abrasives.
• Do not use any sprays near the product or allow liquids to spill into any openings.

13. WARRANTY

K-array KA7-7
craftsmanship over a period of 2 years from the date of original purchase. During the
warranty period K-array will, at its discretion, either repair or replace products which
prove to be defective, provided that the product is returned in its original packaging,
shipping prepaid, to an authorized K-array service agent or distributor. K-array cannot
be held responsible for defects caused by unauthorized modifications, improper use,
negligence, exposure to inclement weather conditions, acts of God or accidents, or any
use of this product that is not in accordance with the instructions provided by K-array.
K-array is not liable for consequential damages.
This warranty is exclusive and no other warranty is expressed or implied.
This warranty does not affect your statutory rights.
are warranted against manufacturing defects in materials or
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