What Are The Common Problems And How Do I Solve Them; How Can I Get Technical Support; World Wide Web; Help Us To Help You - Raymarine C-Series Installation Manual

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What are the common problems and how do I solve them?

Problem
Display does not function
"Scanner not responding" message
"Invalid scanner software: Version xx.x,
Version xx.x required"
"Open array cannot be powered from the
display"
"Scanner hardware fault"
The bearing displayed on the radar picture
is not the same as the actual bearing

4.5 How can I get Technical Support?

Raymarine provides a comprehensive customer support service, on the world wide
web, through our worldwide dealer network and by telephone help line. If you are
unable to resolve a problem, please use any of these facilities to obtain additional help.

World wide web

Please visit the Customer Support area of our website at: www.raymarine.com
As well as providing a comprehensive Frequently Asked Questions section and
servicing information, the website also gives e-mail access to the Raymarine Technical
Support Department and a details of the locations of Raymarine agents, worldwide.
If you don't have access to the world wide web, contact Technical Support where
specialists are available to answer questions about installing, operating and trouble-
shooting all Raymarine products.

Help us to help you

When requesting service, please quote the following product information:
• Equipment type.
• Model number.
• Serial number.
• Software issue number.
offered by Busse-Yachtshop.com
C-Series Displays Installation Manual
Solution
1. Make sure that the power supply cable is sound and
that all connections are tight and free from corrosion.
2. Check relevant fuses.
Check that the cable connecting the scanner to the
radar display unit is securely connected and undam-
aged.
Incorrect software version installed. Contact your local
Raymarine dealer.
Scanner not compatible with C-Series Display - refer to
Important Information
Section of this manual.
refer to Chapter 4 -
Scanner not functioning -
Maintenance & Troubleshooting
Perform the bearing alignment procedures described in
Chapter 3 - System Tests and Alignment
of this manual.
of this manual.